I love everything about my car besides 1 MAJOR issue
I bought this car brand new wrapped in plastic, of the truck, in Schenectady NY. I loved everything about the car the first day. The cool design, mpg, how smooth it goes… Until I start using navigation system. It doesn’t work at all. No matter if I try to use car navigation or my phone. It gets lost, doesn’t realize where the vehicle is, shows random turns. I got lost twice and almost got into the accident once. I wonder if Hyundai would take responsibility if I kill myself because of their maps. I tried doing everything rep on the phone told me to do - hard reset, reset to factory settings, different phone, different wire…. The most frustrating part- when I called the dealer to schedule service (car was literally 100 miles in) they went “we can schedule you in a week or two, we’re busy”. I apologize, but what am I supposed to do these 2 weeks, with my brand new car? Buy a phone mount? In that case I could get 2006 vehicle, but I was sold on this extreme advance technology of the car. Also when I brought the car in, dealer went - we don’t see anything wrong with it, maybe we’ll replace the whole radio. So, they want to take half of an interior of a BRAND NEW car apart, because of something which seems to be software issue. Widely advertised blue link doesn’t work properly as well. It tracks the car, but doesn’t perform any action like door locking, remote start, etc. after being on hold for 40 min, blu link rep told me - it’s an engineering issue, we’ll contact you within 10-15 business day with update. So same question here - what am I supposed to do during this time, not to drive? Greatly disappointed with customer care. My experience with my brand new car was ruined, looking into solutions now. Contacted Hyundai of America, awaiting response.
Verified Owner
