I will never buy a Hyundai again!
I purchased two vehicles from Cochran Hyundai in Monroeville. Victor is the sales associate that we purchased both my Hyundai Sonata and my Daughters Hyundai Elantra. Victor is awesome and someone I trust. The Service Department has been so nice and helpful. Dale in the Service Department from Hyundai in Monroeville should teach the Representative from Hyundai corporate office in California, how to de-escalate customers when they have bad news to tell them. The Elantra broke down on my daughter two times in a week. She was driving our Parkway, while she was at a speed of 55, it just slowly slowed down to a halt. She was on her way to pick up a client that has a severe form of autism. Thankfully she was aware enough to drift over to the side of the road. The mechanics at found the battery was not secure. So they fixed that and a week later, it did the same thing as she was turning on the main highway. She had to call the police because it was dangerous to her and other vehicles. It was towed again to Cochran. They tried everything they could to find what the issue is. They were very courteous and respectful, however, they could not do anything because they could not find the issue. I opened a case with Hyundai because I explained that a prerequisite for her job is to have a reliable form of transportation. More importantly, her clients, who have severe forms of autism are at risk. My daughter's safety is at risk as well. When I got the call from Chris from the corporate office, he started out ok. not extremely nice but not rude, then it turned to a conversation that quickly ESCALATED me into a fit of extreme anger. I was told that there was nothing that can be done. I told Chris I totally understand his point of view, but can he understand my point of view. My daughter may not be able to stay employed with her company because she Must have a reliable form of transportation! More so, she is putting the lives of her severely autistic individuals in danger when they are in her car. I told the representative Chris I understand his point of view, but can he understand mine. I said to him "Chris, do you have children or do you know anyone with a disability? He quickly got angry and said to me " It's none of your business concerning my private life! I don't have to answer that and again it's none of your business. While I was empathizing with him concerning Hyundais position, I was, in turn, asking him to empathize with me with my concerns about my daughter and her clients. It was then that I just escalated and we just started yelling back and forth. If this is the way Hyundai corporate thinks about their customers, then I will never purchase another one again. I keep hearing the commercial for Hyundai, number one in Customer Satisfaction, well I am not a satisfied customer. Also, if they employ people like this corporate representative, then they are not concerned about customer satisfaction.
Verified Owner
