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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

SC
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Stephen C.
Columbia, MO
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Andrew was astonishing from the first phone call till I picked up the car after servicing. Friendly, kept me informed, and kept things on track. Could not ask for a better experience. Thanks Andrew
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/18/2018 07:03 AM

Thank you for responding to our survey, I appreciate the high score and the positive feedback.

Andrew Moeller - 573-474-7400

Employees worked with
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ANDREW A MOELLER
BB
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Brenda B.
Williamsburg, MO
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They took care of my low tire
My tire had a slow leak, they found the small nail and fixed the tire quickly
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/18/2018 07:02 AM

Thank you for responding to our survey, I appreciate the high score and the positive feedback.

Andrew Moeller - 573-474-7400

Employees worked with
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ANDREW A MOELLER
SH
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Shirley H.
Columbia, MO
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Awesome
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 08/17/2018 11:14 AM

Thank you Shirley!  We appreciate your response and feedback.  Have a wonderful weekend!

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
Verified Customer
Moberly, MO
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is second to none.
I am always met by someone who wants to do the job and to please. Andrew has been helping me since his first day in the service dept at Machens Hyundai.
Not Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/15/2018 06:00 AM

Thank you for the great review!  

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
JC
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John C.
Marshall, MO
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Services Quality and Customer Relations
Excellent attention given to my specific concerns for this appointment with satisfying service outcome. Good communication with me regarding recommended additional services needed, with good acceptance of my choices in those regards.
Not Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/15/2018 05:54 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
BJ
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Betty J.
Columbia, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and the staff
I just. Love how all the worker are to you when you walk into the door they get right to it they let you know what is wrong with your car before they begin working on and how much it’s going to be there is always a smile when you walk in the door ready to help you and you do not have to wait long if you need to be at work they will take uou and pick you up from work and take you to your car but to top it off when you go in the morning they have coffee and donuts ? you soda to relax as they work on your car i love it there been going there if I’m for sure over five years and going to keep going there
I will for sure let you all know if I was not happy ?
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/14/2018 03:12 PM

Thank you for the great review Betty!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
RS
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Reggie S.
Columbia, MO
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Maintenance
Great job, and professional, friendly staff. Thanks as always!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/14/2018 03:10 PM

Thank you for the great score and your continued business Reggie!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Hallsville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Friendly, trustworthy service.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/14/2018 03:10 PM

Thank you!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
BM
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Bruce M.
Columbia, MO
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another good service experience
Brought my Genesis in for another routine oil change and tire rotation. Service was prompt and professional. As it always is.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/14/2018 03:09 PM

Thank you Bruce!  

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
AN
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Amber N.
Columbia, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a good experience
The service department is always great. I never have any complaints. Courteous and prompt service every time.

Justin, Tyler and Andrew are awesome!!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/11/2018 05:40 AM

Thank you Amber!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
GS
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George S.
Kirksville, MO
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always made welcome
Most courteous and welcoming staff.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/08/2018 03:00 PM

Thank you for the great review George!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Fulton, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department is great
Very pleased with the service this time around.
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 08/04/2018 08:36 AM

Thank you for taking the time to complete this review.  We appreciate any and all feedback from our customers.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
AP
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Andrew P.
Columbia, MO
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service and Sales at Joe Machens Hyundai
Not...based upon my previous detailed comments it is simple....treat the customer like they are your ultimate boss!
Not Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 08/04/2018 09:43 AM

I apologize for your sales experience, and I do hope that you enjoy the new Equinox.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
TB
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Timothy B.
Madison, MO
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
I really like working with Andrew, he's patient and very friendly.
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 08/04/2018 08:34 AM

We appreciate your response sir.  I love to hear specific feedback regarding our service advisors and technicians.  Thank you for your business, and have a wonderful weekend.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
JH
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Joyce H.
Steedman, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department & Employee's
The service department and employee's very Professional and helpful. They want to make sure that you are comfortable if you are waiting are need a ride. They let you know if something is wrong with your vehicle even thou your appointment was set up for a routine oil change are what ever needed to be done at that time. They treat you as thou you are the owner of the company at the time that you are being waited on and you come first always. So what more could a person ask for especial the way things are in this day and age. So thank you all for your caring concern and helpfulness.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/02/2018 01:13 PM

Thank you so much for the kind words.  I hope you enjoy that beautiful new car.  We appreciate the opportunity to do business with you.  The cupcakes were great too!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
RC
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Roger C.
Columbia, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
The people are friendly.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/01/2018 06:25 AM

Thank you for the great review and your continued business!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CP
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Christopher P.
Columbia, MO
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/01/2018 06:25 AM

Thank you Chris!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
PS
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Paul S.
Columbia, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Norm
Superior service from knowlegable, cliënt centered staff is the norm hete, mot the exception
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/27/2018 01:06 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
FV
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Fred V.
Moberly, MO
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Your people will go out of their way to help.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/21/2018 09:39 AM

Thank you for your response.  I appreciate the high score.  See you next service!

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
They have excellent customer service! They serve you with a smile! ? Everyone is SO friendly!
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 07/20/2018 10:27 AM

Thank you for completing our survey, we appreciate the great feedback.  See you next service date!

Andrew Moeller - 573-474-7400

Employees worked with
avatar
ANDREW A MOELLER
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