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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

Verified Customer
Columbia, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, friendly service
Courteous employees. Timely.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/19/2018 11:41 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/18/2018 12:59 PM

Thank you for the great score!  See you next time.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
WW
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William W.
Columbia, MO
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil leak after oil change
I had oil leaking for four days after my oil change. I’m sure this was my time old oil that somehow had gotten on my frame.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/12/2018 01:58 PM

Thank you for the feedback.  I will personally talk with the technician to ensure this will not happen in the future.  

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
KS
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Kristina S.
Columbia, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kris
The service department is always awesome and friendly to work with.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/11/2018 08:13 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Sedalia, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Decent Experience
Went in for an oil change. Talked about a few concerns I had. The guys got on it and checked over everything with no hesitation. Helpful and friendly.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/11/2018 08:12 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
JT
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Jeffrey T.
Jamestown, MO
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
I scheduled service around another appointment in town and used the shuttle for transportation. Everything went as expected!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/11/2018 08:11 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2009 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/05/2018 11:35 AM

Thank you for the feedback.  Let us know what we can do to earn that 5th star!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CD
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Chris D.
Columbia, MO
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Customer service, a priority
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/05/2018 11:34 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
JT
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Janice T.
Birch Tree, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied Customer
Courtesy by all personel in the service department. Service was performed in a timely fashion. Even though the experience was excellent, I would like to alert Hyundai to our experience over the last two visits to receiving coupons for what we brought our car in for two to three days after our visit which expire before we would bring our car in for the next visit. This is definitely something that should be addressed by the proper department. This in no way reflects on our satisfaction with the service department.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/04/2018 12:25 PM

Thank you for the 5 star score!  I will relay your concern about the coupons to management.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
MW
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Melvin W.
Columbia, MO
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I did not purchase my car at this dealer. Even with that they treated me like I did. I walked in off of the street and was provided excellent service (without having an appointment). I had my oil changed and car washed all in under an hour.

Thank you.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/04/2018 03:07 PM

Thank you for the great review!  This means so much to us. 

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
LS
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Linnet S.
Columbia, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I took my Santa Fe in for a six month service checkup. I was notified of a recall at the time I checked in. An oil change was also recommended (1st change since purchase). Th oil was changed and the recall taken care of all in very timely manner. When I picked up my vehicle it had been washed and the gas tank had been topped off! No hassles, no run around. Just plain old great cutomer service. Thank you!!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/29/2018 08:22 AM

Thank you for the great review!  We truly appreciate your business. 

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
SH
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Shirley H.
Columbia, MO
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly works they make u feel at home.
Fast friendly and efficient. Have great memorial weekend.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/26/2018 12:48 PM

Thank you for completing our survey, we appreciate the five star score!

Andrew Moeller - 573-474-7400

Employees worked with
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ANDREW A MOELLER
PZ
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Patrice Z.
Kingdom City, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai
They get me in whenever I need service and I trust them. I think that speaks volumes.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/26/2018 12:48 PM

Thank you for completing our survey, we appreciate the five star score!

Andrew Moeller - 573-474-7400

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pretty Good
Took about 30 minutes longer than expected, but that's not unacceptable. All in all it was fine.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/26/2018 12:48 PM

Thank you for completing our survey.

Employees worked with
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ANDREW A MOELLER
DY
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Don Y.
Moberly, MO
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
#########
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Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/26/2018 12:47 PM

Thank you for completing our survey, we appreciate the five star score!

Andrew Moeller - 573-474-7400

Employees worked with
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ANDREW A MOELLER
MS
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Michael S.
Columbia, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service but a little slow this time. Took over an hour for an oil change and wash. Got a tire totation last time as well and didn’t take any longer.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/26/2018 12:47 PM

Thank you for completing our survey, we appreciate the five star score!

Andrew Moeller - 573-474-7400

Employees worked with
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ANDREW A MOELLER
KT
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Kimberly T.
Clark, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service personnel are absolutely the best!
Have never had any problems with the service department and would definitely recommend them !
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/24/2018 05:29 AM

Thank you for completing our survey.  We appreciate the five star review!

Tyler Schrimpf - 573-474-7400

Employees worked with
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ANDREW A MOELLER
MP
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Marvin P.
Bevier, MO
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service
service is good try to make it easy for you
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/17/2018 11:52 AM

Thank you for the 5 star review!  It means a lot to us.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Hallsville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
Always so helpful and friendly! I'll always take my car to Machens Hyundai!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/17/2018 11:51 AM

Thank you!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
DS
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Diane S.
Jefferson City, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The service is excellent even with the change in staff. I bring my daughter's car to my dealership because they have always gave excellent service.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/14/2018 05:54 AM

Thank you for your business and the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
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