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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

SJ
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Sonya J.
Columbia, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Great Service
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 02/16/2018 05:38 AM

Thank you for your response Sonya!  Your feedback and business are greatly appreciated.  Have a wonderful weekend!

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
CY
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Christina Y.
Atlanta, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine
Great job fast service
Recommended
TRAVIS S. from Joe Machens Hyundai responded on 02/13/2018 06:52 AM

Thank you so much for your business, we look forward to seeing you again! 

Employees worked with
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ANDREW A MOELLER
SW
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Sheila W.
Kirkwood, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service!!!
I experienced mechanical issues while traveling for work and ended up at Joe Machens Hyundai. From start to finish, I was struck by the great customer service at this dealer, particularly compared with that I have encountered in the St. Louis area. They had to keep my car, but immediately provided me with a clean loaner car and got me back on the road. When I went to pick my car up, the service engine light was on and the service department was closed, but the staff on duty were very apologetic. I kept the loaner car, and when my car was ready, they sent a driver to St. Louis to drop off my car and pick up the loaner. My car runs better than it did when I drove it away from the dealer the first time!
Recommended
TRAVIS S. from Joe Machens Hyundai responded on 02/13/2018 06:46 AM

Thank you so much for the positive feedback.  We're glad we were able to get you back on the road, and apologize for the mishap when picking up.  Thanks again, 

Travis

Employees worked with
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ANDREW A MOELLER
KS
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Kathleen S.
Columbia, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dependable, reliable, trustworthy
Excellent service--above and beyond to help customer! :)
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/10/2018 12:12 PM

Thank you Kathleen.  Your business is much appreciated.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, poor turnover time
Need work on time
Recommended
TRAVIS S. from Joe Machens Hyundai responded on 02/08/2018 11:51 AM

I'm sorry for the lack of communication in regards to your extended wait.  I've talked to the Service Advisor who had taken care of you that day to make a plan to be better in the future.  Thank you so much for your business and we look forward to seeing you again!

Travis Shaffer

Employees worked with
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ANDREW A MOELLER
Verified Customer
Rolla, MO
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Service was quick and accurate. Their student discount also benifitted me along with free battery checkup ! It’s just a good place to get your car serviced
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/06/2018 06:25 AM

Thank you for the great feedback. 

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CC
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Charlette C.
Columbia, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service/buying experience.
On Monday, January 29, 2018 I left my 2009 Sonata in good hands for service and walked out with a brand new 2018 Tuscon. The service employees have always been very professional.
Recommended
TRAVIS S. from Joe Machens Hyundai responded on 02/02/2018 12:34 PM

Thank you so much for you continued business, and congratulations on the new ride!  We look forward to many more years of a great relationship.

Thanks,

Travis

Employees worked with
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ANDREW A MOELLER
Verified Customer
Boonville, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
M. Pomajzl
So glad to see wash and vacuum ...
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/01/2018 10:49 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Jefferson City, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Emergency
Dealer worked me in when door of gas cap wouldn’t open. I did not have enough gas to return to STL. They got me back on the road in one hour. Well done.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/27/2018 06:48 AM

I'm glad we were able to help you out.  Thank you for the great feedback.

Employees worked with
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ANDREW A MOELLER
CL
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Charles L.
Columbia, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service in TownFrien
Friendly atmosphere Courteous service advisors. Very happy to do business there.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/26/2018 03:30 PM

Thank you so much.

Employees worked with
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ANDREW A MOELLER
RT
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Ronald T.
Madison, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
good service, well pleased
Recommended
TRAVIS S. from Joe Machens Hyundai responded on 01/22/2018 01:04 PM

Thank you for the survey!  We appreciate your business and look forward to seeing you again.  

Travis Shaffer

Employees worked with
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ANDREW A MOELLER
JL
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Jane L.
Saint Louis, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Andrew listened to my concerns, really listened.
The desire to resolve a customer’s concern whether or not the problem can be replicated by mechanics made me rate this visit very high. I felt heard...and my problem seems resolved.
Recommended
TRAVIS S. from Joe Machens Hyundai responded on 01/19/2018 05:25 AM

Thank you for your feedback, it's really important to us and we appreciate your business. 

Employees worked with
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ANDREW A MOELLER
ML
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Michelle L.
Columbia, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
always clean and friendly.
I felt like it took a little too long when you have an appointment.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/17/2018 06:44 AM

Thank you for the feedback.  I'm sorry about the wait time.  Thank you for your business and the good review.

Employees worked with
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ANDREW A MOELLER
KE
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Karen E.
Columbia, MO
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service is always within a day or two when I call and very friendly.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/16/2018 01:24 PM

Thank you for your business Karen!

Employees worked with
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ANDREW A MOELLER
Verified Customer
Moberly, MO
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The SERVICE
I have been working with Andrew ever since I got my 2011 Hyundai Veracruz. He is a wonderful young man and Machens Hyundai is blessed to have him. Every service person since buying my first Hyundai has been very good and performed excellent customer service for this business.

When I call in I am immediately given an appointment. I drive my car in and it is serviced. Thank You!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/16/2018 01:21 PM

Thank you for your continued business.  We truly appreciate it.

Employees worked with
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ANDREW A MOELLER
JT
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Jeffrey T.
Jamestown, MO
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient service
Took a ride with service shuttle to and back from an appointment I had. Friendly driver. Convenient for me.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/15/2018 03:17 PM

Thank you for the great review.  I'll pass on the kind words.  Thanks again for your business. 

Employees worked with
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ANDREW A MOELLER
DD
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David D.
Sedalia, MO
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good dealership, good people
I drive over from Sedalia and I am always pleased with the people there, I have bought several cars there and like their service people
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/13/2018 05:23 AM

Thank you David.  We appreciate your business.

Employees worked with
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ANDREW A MOELLER
AB
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Andrea B.
Columbia, MO
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
The overall work was done well, the wait was much longer then I initially expected but they offer a nice waiting area.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/13/2018 05:22 AM

Thank you for the feedback.  We will work on the timeliness.

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional service
The service department is friendly and their professional demeanor is reassuring that they are providing the service needed on your vehicle.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/06/2018 01:34 PM

Thank you so much this is so great to hear, thank you for your trust and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
VG
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Vitaly G.
Columbia, MO
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service!
I do regular service for my Hyundai Accent since 2015. People are always kind and friendly there. The service is absolutely rapid - much faster than I expect. I strongly recommend this company and give them 5 stars.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/06/2018 05:44 AM

This is great to hear Vitaly thank you so much for the review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
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