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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

LS
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Lachrissa S.
Carrollton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Scheduled an oil change. Took car in and they immediately took it in and asked if I wanted the tires rotated, too. They did an excellent job and I was in and out in under an hour!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/03/2018 04:05 PM

Lachrissa thank you so much this is so great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Glasgow, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service great on 12-27-17
I live over 40 miles away so I don't often come to the dealer to get my car serviced; however, the problem I was experiencing I preferred to have handled by the dealer. It was nice to be able to make the appointment online. I didn't have to wait when I arrived at the appointed time. They listened to me while I was describing the problem and answered questions I had regarding the solution. They did exactly as they said they would, and the service took the amount of time they estimated. I was able to get in and out of there in a timely manner with the problem solved with no hassles and nice service. Well done.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/01/2018 02:35 PM

This is so great the hear and exactly what I ask out of my team. Thank you so much for sharing and for trusting us with your vehicle. 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

ES
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Eric S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt, corteous service as always
Andrew has always treated us well. They always check for any recall issues, look the car over, and wash and vacuum it at every visit. Very satisfied with their service!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/26/2017 03:43 PM

Thank you so much Eric for this great review it means so much to us. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JJ
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Judy J.
Kirksville, MO
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai
The service personnel make me like I am important and not just another customer number. That makes me feel like I can trust them for the best service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/26/2017 05:55 AM

This is so great to hear Judy, thank you so much for your trust in us and for your continued busienss.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service!!!!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/22/2017 06:10 AM

Great review!! !! Thank you so much for this and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service
This service dept is meticulous about preventive maintenance. I really think that these people will make my Santa Fe run forever!!!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/21/2017 03:36 PM

That's the goal Robert thank you so much it's always a pleasure.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Laurie, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Treated with respect and never try to sell you things you don't need.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/21/2017 03:35 PM

This is exactly what I want to hear thank you so much for the review and your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

EI
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Erik I.
Columbia, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
verified customerVerified Customer
Category: Service
Taken care of
Oil drip issues were resolved.
Recommended
Employees worked with

WR
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William R.
Boonville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people. Excellent waiting area. Service provided is excellent!
Same as Review Title
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/20/2017 08:20 AM

William thank you so much for your great review and thank you for your continued trust in us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
New Franklin, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Car happy life
As always best service around. I bring in both my new car and my old one for service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/19/2017 02:38 PM

Thank you so much this is so great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AD
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Aleace D.
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, very qualified staff!!
Can't say more about staff other than they are extremely competent, friendly, informational, etc. Loved the car wash and inside car vac. Loved the shuttle service to and from the mall.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/18/2017 08:31 AM

Wow!! thank you so much Aleace it's good to hear that my team is doing well. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

GS
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Gary S.
Columbia, MO
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service visit
Andrew Moeller was very cordial and efficient in handling my request for a replacement battery and additional oil change. I did not have a prior appointment but needed the battery that day. He arranged for the service to be performed within 1 hour even though I had no appointment. I was very appreciative of the timely service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/12/2017 12:28 PM

Thank you so much Mr. Shillito.  We truly appreciate your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

PJ
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Pamela J.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so nice. Never had anyone treat me with any disrespect.
Great place for car service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/12/2017 11:52 AM

Thank you Pamela. We appreciate your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RS
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Reggie S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rear brake repair
Top notch services as always! Thanks to everyone involved!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/11/2017 03:06 PM

Thank you Reggie you area a top notch customer.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Very pleased with the prompt and accurate service. We arrived early for the appointment, was taken early and actually the service was completed by the time of our original appointment.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/11/2017 03:03 PM

Thank you so much for sharing this I love to hear it and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

EI
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Erik I.
Columbia, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
verified customerVerified Customer
Category: Service
Taken care of
Oil drip issues were resolved.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2017
Service Type: Repair
Category: Service
Not sure what happened
Took the car in for an oil change. Noticed oil spots on my driveway and garage floor. Taking it back to see why I now have an oil leak that didn't exist before this service.
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/08/2017 06:19 AM

Good morning Erik we just got done looking at your car and there was some residual oil on the under cover from that didn't get cleaned off we are truly sorry for that. We will not let that happen again. Thank you for your feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

EC
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Eric C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Customer Service
I had car trouble, and Joe Machens Hyundai helped out with everything!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/06/2017 01:46 PM

Thank you so much Eric it was our pleasure, there's nothing worse than breaking down out of town. Thank you for your review.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RB
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Ryan B.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Great Service
Always a great experience here.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/06/2017 05:57 AM

Thank you for your continued trust in us Ryan.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good techs
Easy in, easy out.
No unnecessary service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2017 12:26 PM

Great to hear thank you for the review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

BS
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Bradley S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
fRIDAY Special
Got an email mailer for a friday special: oil change, rotate and review of car. It was a great visit, very pleased with my service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2017 12:25 PM

Hi Bradley thank you for your revew and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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