avatar

ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

PJ
gravatar
Paul J.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service as always
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/02/2017 07:34 AM

Thank you Paul it's always a pleasure, thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service...just there 2 hours
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/01/2017 03:59 PM

Thank you for your feedback, we will work on the time.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RM
gravatar
Ronald M.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service finish very timely.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/01/2017 03:58 PM

This is what I like to hear Ronald thank you so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

TA
gravatar
Tyler A.
Quincy, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In town for a day and they got me in an out in an hour
On a saturday when they had a lot of appointments, they got me in and out in an hour when I was only in town for that day. it was great
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/29/2017 01:51 PM

Thank you Tyler we will always do what we can to make it a speedy process, thank you for your feedback and your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast
Tire rotation and oil change less than an hour!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/29/2017 01:50 PM

I'm not glad to hear that this is the first time ever but I hope that means we are getting better. Thank you!!

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my service has always been great
I appreciate the friendly people in the service dept. & the timely manner that the repairs are done in.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/29/2017 01:49 PM

You are so kind thank you so much!!

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I get great service in a timely manner, and they let me know how other services that my car needs in the future.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/29/2017 01:06 PM

This is great to hear thank you for taking your time to do this review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

TV
gravatar
Timothy V.
Boonville, MO
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change, tire rotation and cabin air filter change
I had a couple of coupons which helped on the cost. I was in and out in less than an hour. No pressure for service or parts I didn't need. I appreciate this.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/29/2017 06:32 AM

This is so great to hear, thank you so much for sharing this, and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

WC
gravatar
William C.
Boonville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
I would recommend this service center for all my auto needs.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/29/2017 06:30 AM

William thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JK
gravatar
Jaewoo K.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good experience every time
Never regretted
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/28/2017 11:47 AM

Thank you Jaewoo it's alway's a pleasure. Thank you for your continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AT
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy
Andrew goes above and beyond to help.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/28/2017 11:46 AM

You are so right Alisa, Andrew does ROCK. Thank you so much for your feedback and business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

KO
gravatar
Kristen O.
Haymarket, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy and quick!
Coming from Fort Leonard was a bit of a drive but it was totally worth it! Friendly service fixed my problem and had be back on the road in under 30 minutes!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/28/2017 11:45 AM

Kristen thank you so much for your kind feedback. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
yes
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/25/2017 07:23 AM

Thank you so much for your feedback and for your business, it means so much to us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

DR
gravatar
Della R.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Everyone was courteous and met my expectations.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/21/2017 10:40 AM

Thank you Della for taking your time to do this review and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

FS
gravatar
Frank S.
Columbia, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Satisfied!
Very timely service!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/21/2017 10:39 AM

Thank you Frank for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
#########
#############
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/21/2017 10:37 AM

Thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CL
gravatar
Charles L.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best of everything!
Best service in town!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/18/2017 03:48 PM

Charles you are so kind thank you so much!!

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

LW
gravatar
Linda W.
Mexico, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people are very nice and also do work in a timely manner.
Great place to buy a car and also a great pace to have it serviced.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/17/2017 05:42 AM

Good morning Linda, thank you so much for your reivew and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

DH
gravatar
Dennis H.
Sedalia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Department Visit!
Explained what work was to be done and how long it would take. Recommended a place to eat nearby and returned a washed and vacuumed car to me. Good job!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/16/2017 03:39 PM

This is so great to hear Dennis thank you so much for sharing and thank you for your busines.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

SF
gravatar
Susan F.
New Franklin, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service department is the main reason I come in and the reason I bought my second car there.
Great service for a fair price.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/16/2017 03:37 PM

Susan you are so kind thank you so much for this, and thank you for your continued business and trust.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.