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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

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Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
na
na
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/15/2017 03:54 PM

Thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AB
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Anthony B.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service department was great
The new service Rep I work with was great to work with don't remember his name I'll will only do business with him
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/14/2017 07:55 AM

Thank you so much Anthony your service rep's name is Andrew and you are so right he is great. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RK
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Ronald K.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
This is my 6th year of having my Genesis's serviced here. Have had nothing but excellent experience
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/11/2017 03:41 PM

This is so great to hear Ron thank you so much for your continued business. 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RF
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Rebecca F.
Kirksville, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Wonderful
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/11/2017 09:46 AM

Thank you so much Rebecca for your review and for your business, it's always a pleasure.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

GS
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Gary S.
Columbia, MO
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service review
Knowledgeable Service Writer; pleasant waiting room with great amenities.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/11/2017 09:45 AM

Thank you Gary this is great to hear. Andrew is very good at his job and we appreciate him so much. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
I think service good but in pricier side. Customer service is good.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/11/2017 09:44 AM

Thank you for your review and your feedback. I think that if you called around and priced the service's that we did for you, you would find that we are right in line with all other shops even the aftermarket shops. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

DS
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Dragos S.
Columbia, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor services
Description in the coment section about my reveiw
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/07/2017 11:58 AM

Thank you Dragos for your feedback and thank you for giving us the opportunity to see what is going on with the tire.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly Courteous Professional
Prompt courteous professional service. Clean waiting area. Garage area neat and organized.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/04/2017 05:59 AM

Thank you so much for your kind words and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

LD
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Lourdes D.
Columbia, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
WV is the place to be!
Yup
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/02/2017 05:30 AM

Thank you so much for your great review and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

NM
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Nancy M.
Columbia, MO
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient. Friendly. Speedy. Clean.
Excellent
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/31/2017 12:20 PM

All things we strive to be, thank you so much Nancy for your feedback and for your continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JQ
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Jerry Q.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good experience
friendly people, soda and doughnuts are a nice touch.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/31/2017 08:36 AM

Thank you Jerry this is great  to hear thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Little York, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
It's was good
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/31/2017 08:35 AM

Thank you so much for taking your time to do this review please let us know if there is anything we can do a little better next time to earn that fifth star. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AA
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Ahmed A.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top Rated Service Center
Taking care of my lovely sonata as always at Joe Machen's Hyundai Columbia MO within reasonable timing and great friendly staff
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/27/2017 10:39 AM

Ahmed thank you so much for your kind words and thank you so much for your continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

LL
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Linda L.
Hallsville, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
po)it empl [|ees
They did well, just set aside extra time
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/25/2017 03:23 PM

Hi Linda thank you for your feedback, I will talk to the team and make sure they speed things up a bit. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service that addresses the primary problem without trying to sell lots of extraneous services.
Dependable, timely and competent service
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/25/2017 06:38 AM

Thank you so much and you are so right we will only bring to your attention what the car needs. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

ED
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Evelyn D.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Compentent and timely service
Good
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/24/2017 02:42 PM

Thank you Evelyn it's always a pleasure. 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership!
Always had my Hyundai serviced by this dealer, never an issue with them. Their work is thorough, done right the first time, and speedy.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/21/2017 09:10 AM

Thank you so much Mr. Hodge this is so great to hear, thank you so much for your continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

ES
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Eugene S.
Columbia, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I do not have any faith in Machens now Gene S
Bad business gene s
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/21/2017 07:28 AM

Thank you for the feedback Eugene I will give you a call.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JC
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Jack C.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Several notifications of appointment; no wait when I arrived; service delivered promptly.
Please see above.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/18/2017 03:49 PM

Thank you so much Jack this is great to hear, I'm pleased that you are happy and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

KB
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Kristina B.
Ashland, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Confidence in a job done right
I like to take my car in for service at the dealership for the confidence of knowing they can do the job correctly the first time.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/18/2017 03:46 PM

kristina thank you so much for your kind words and trust, it is our pleasure.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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