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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Free Soda
The service providers for Hyundai are always prompt in my experience.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/12/2017 06:45 AM

This is great to hear thank you so much for sharing and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CH
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Co H.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people.
Friendly people.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/12/2017 06:44 AM

Thank you guys so much it's always a pleasure when your here.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

HG
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Howard G.
Moberly, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
they're sufficient
i guess
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/11/2017 10:35 AM

Hi Howard, I'm not sure whats going on with the arm rest I looked back on the recalls and none of them envolved the arm rest or even in the vasinity but please bring it by so I can take a look at it.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Shiloh, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Kent
State of the art facility. Fair negotiations. Customer loyalty. Ease of scheduling maintenance.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/10/2017 08:45 AM

Thank you so much for your kind words and for your busienss.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

MM
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Mary M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
See comments below
Darrell was very thorough in explaining everything and very polite. My only regret is that when I thanked him I called him Travis. I felt terrible as I KNEW his name was Darrell. Great service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/10/2017 08:40 AM

Hi Mary thank you so much for this. It's always a pleasure when you are here. Thank you for everything.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
I only go to the Machens Hyundai dealership for maintenance. I have no complaints.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/06/2017 07:07 AM

Thank you for your review I'm not sure why they didn't wash the car but just swing by here anytime and I will gladly either wash it or give you a free one at tiger what ever you prefer.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

BT
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Brenda T.
Bevier, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good machanics
Very knowledgeable machanics.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/06/2017 07:04 AM

Brenda thank you so much for this review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CJ
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Charles J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine maintenance
Every one was professional and very friendly
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2017 11:50 AM

This is great to hear Charles thank you for the kind words and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Moberly, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
AC repair
The service has always been friendly and knowledgeable and the waiting rooms are clean and have your basic needs covered.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2017 11:49 AM

Thank you for your review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

KE
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Kenny E.
Cairo, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
60k maintenance
In a word, Perfect!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2017 11:40 AM

Wow kenny thank you so much this is great to hear. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JM
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Joe M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Very friendly
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2017 11:38 AM

Thank you Joe this makes me smile. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean courteous honest
Yes
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2017 11:37 AM

Thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RS
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Raymond S.
Sedalia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service
I had an appointment, but finished my other business early so called and they got me right in. Excellent drink selection.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2017 11:37 AM

Thank you for the kind words Raymond we will always try to accommodate any way we can. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RP
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Rick P.
Iberia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
They are amazing friendly very knowledgeable and fast.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/30/2017 03:36 PM

Rick thank you so much for your kind words and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AS
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Amber S.
Centralia, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They do not honer the warranty unless u pay for it even then who knows they sold me a car with problems I belive
Because ther rude they tore up my car even worse
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/29/2017 07:38 AM

Hi Amber,
    I am sorry that this is what you believe but I did not remove any fuse from your car, I could not nor would not do anything with your blue link if you don't pay for it then they turn it off. I also have never said that your car needs anything as far as plugs and coils because we have never found anything wrong with your car. I have done nothing but try to help you and give you the benefit of the doubt. Yes if you want us to put a coil on your car when there is nothing wrong with it I can not warranty that and you would have to pay for that that is the policy from Hyundai. I can not just put parts on your car under warranty just because you want me to.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
The service department always does an excellent job with my car - a period of six years.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/27/2017 10:46 AM

Thank you so, so much we love hearing this. Thank you for your continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Muscatine, IA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very happy
Fast, efficient, thorough and affordable service!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/26/2017 08:51 AM

This is exactly the way we wantto be thank you so much for sharing and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Work was done very quickly and well.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/26/2017 08:50 AM

Thank you so much for taking your time to do this review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RR
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Ruth R.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and efficient
Didn't have to wait long for an appointment. Love how they detail the car afterwards.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/23/2017 01:39 PM

Ruth thank you so much this is great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

MG
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Meg G.
Kirksville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service ever!!!
I live out of town and needed to leave my car at the dealership all day since I was getting my windows tinted and an oil change. They were nice enough to accommodate me and gave me a loaner car so I wouldn't be stuck at the dealership all day. Grant it, there's a shuttle, but I had several things to do and really needed a car to get me around. They went above and beyond to make me happy and for that I will be forever grateful. Thanks again.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/21/2017 07:27 AM

Wow Meg thank you so much for the kind words and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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