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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, great price.
5 Stars.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/20/2017 06:37 AM

Thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RC
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Robert C.
Harrisburg, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and friendly.
Happy with the service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/19/2017 03:34 PM

Thank you Robert this is great to hear. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

PD
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Pamela D.
Boonville, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FRIENDLY PEOPLE
GOOD
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/19/2017 11:28 AM

Thank you so much Pamela for taking your time to do this review and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

ET
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Elizabeth T.
Liberty, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Timely, friendly, courteous as usual.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/19/2017 08:38 AM

Thank you so much Elizabeth it's always a pleasure. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

PL
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Phillip L.
Bevier, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Is pretty handy, though we live an hour away, but come to Columbia quite often for Dr's appointment.
Would appreciate occasional coupon savings for services.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/16/2017 06:36 AM

Thank you so much Phillip. I'm not sure why your not getting coupons but I will check in to it and make sure you get them.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I would recommend Hyundai
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/14/2017 02:41 PM

Thank you so, so much for this.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AP
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Aina P.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable and friendly.
Just one thing. The last 2 oil changes, the technician has forgotten to place a "next oil change" sticker on my windshield. Being 68 years of age, I need a visual reminder!!! Thanks for the survey.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/13/2017 05:50 AM

Thank you Aina for your feedback. I will make sure to have a meeting with the guys about the sticker you are not the only person who realize on that. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

DW
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Daniel W.
Kingdom City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always excellent service
Friendly, efficient staff
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/12/2017 12:49 PM

Thank you so much Daniel it's always a pleasure and thank you so much for your continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

WL
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Willis L.
Fulton, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendlly
yes
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/12/2017 06:52 AM

Thank you Willis for taking your time to do this review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I was overdue for my oil change after being in the middle of a move. They were able to get me an appointment early the next day. They recommended a way to help keep my car running smooth after being over my oil change date and my car has been running great ever since. My car was shining and clean after they washed the car for me, and the waiting room was very pleasant with complementary donuts and coffee.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/10/2017 07:35 AM

This is so great to hear thank you so much for sharing and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RH
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Rhonda H.
Warsaw, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly, great service
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/10/2017 07:34 AM

This makes me smile Rhonda, thank you so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Lohman, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
yes
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/09/2017 04:05 PM

Thank you so much for taking your time to send this and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JC
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Joshua C.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and Painless Service
Had regular maintenance and a recall to fix, dropped my car off, had a nice brunch with friends and was ready for me to pick up on the way back. Not a bad Saturday.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/08/2017 10:37 AM

Thank you so much Joshua this is so great to hear. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AB
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Andrew B.
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Outstanding
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/06/2017 01:32 PM

Thank you so much Andrew this is great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RB
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Ryan B.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
I recently had my car's first oil change done here. A great experience. Great service and I was able to get work done in the waiting area while I waited.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/06/2017 01:31 PM

Thank you Ryan for the great feedback. I will work on them about the Pepsi machine I'm a Pepsi drinker myself.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

HQ
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Hamza Q.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent costumer service
Excellent costumer service . Andrew and Derrall are very nice people and they have been very helpful. 5 stars
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/05/2017 11:46 AM

Thank you so,so much Hamza this is so great to hear. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JC
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Jackie C.
Columbia, MO
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pass
Pass
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/02/2017 11:07 AM

Hi Jackie, 
  
    This is the first I have heard that your radio is having a problem. If you would give me a call sometime at you lesure so I can try to find out what's going on. Thank you for your feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AH
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Aubrey H.
Higbee, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
same friendly faces
yes
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 05/27/2017 12:57 PM

Thank you Aubrey your to kind. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

YM
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Yvonne M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is professional and well done.
If I am forced make comments, this may be the last survey to which I respond.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 05/27/2017 05:34 AM

Thank you so much Yvonne you shouldn't have to make comments I a lot of these without them. Thank you for taking your time to do this.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RG
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Richard G.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome job!
Timely, efficient and friendly, always.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 05/24/2017 11:07 AM

Thank you so much Richard for your review and business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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