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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Best
I absolutely love their service department!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/06/2016 12:09 PM

Thank you so so much we love to hear this. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RG
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ROBERT G.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attention to detail
This is the absolute best car dealership service department I've ever encountered! Their attention to detail is phenomenal!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/03/2016 03:21 PM

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

LM
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Levon M.
Westminster, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
1000 miles away from home
Broke down out of town, and things couldn't have gone smoother under such a stressful situation. Had to stay in town a few days while a piece was ordered, but as soon as they received the piece the repair was done and we were back on the road. Thank you Andrew M and everyone at Hyundai.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/01/2016 03:14 PM

Wow this is awesome Levon. I am so glad to hear that Andrew did such a good job. I will make sure he know's how proud of him I am. Thank you so much for taking the time to do this review.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Machens Hyundai On-Time Service
They were on time with service and shuttle transportation. I was able schedule and get service done to fit my schedule.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/30/2016 05:37 AM

This is so great to hear. Thank you so much for your feedback it helps so much and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

TW
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Tadar W.
Marshall, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
None
The people and the atmosphere that they create, along with SOP makes one comfortable as one waits for their work to be done.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/30/2016 05:35 AM

Thank you so so much Tadar it is always a pleasure when you are here. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

DC
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Dale C.
Macon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, nice people
I was in and out in less than an hour. Great JOB
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/29/2016 07:24 AM

Thank you Dale this is what we strive for everytime. Thank you so much for your feedback and your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

PM
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Penelope M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
efficient and friendly
They made it pleasurable.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/26/2016 02:48 PM

Thank you so much Penelope this means a lot to us. Thank you for the feedback and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

GS
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Gary S.
Columbia, MO
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service review
Knowledgeable service advisors, efficient service, comfortable accomodations and conveniences.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/26/2016 08:07 AM

Thank you Gary for your kind words and thank you for your business. We are always strving to improve. Thank you so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

PJ
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Pamela J.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly employees.
Great!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/25/2016 05:57 AM

Thanks Pamela we really appreciate your feedback and business we look forward to seeing you next time.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Gravois Mills, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff - from Service Advisers to Cashier are very helpful and friendly!
They took care of my car and I will definitely be back in the future for service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/23/2016 11:18 AM

This is great to hear thank you so much for the great feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

KG
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Kendall G.
Ellicott City, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly Svc!
Great work done!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/22/2016 09:23 AM

Kendall you are to kind, thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
#########
#######-###
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/18/2016 05:51 AM

Thank you for taking your time to do this review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It's good
Service is good
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/17/2016 06:10 AM

Thank you so much for your feedback it means a lot to us. And thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AN
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Anthony N.
Ashland, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service.
Very friendly..dropped our car off because the steering wheel had a clunking noise inside the shaft..they were able to fix that do an oil change and also address a few recalls in under 3 hours. Very pleased with the service. High recommend taking your hyundai here for service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/15/2016 08:39 AM

Thank you so, so much Anthony for this great review it makes my Monday morning alot better. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RS
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Robert S.
Bellflower, MO
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Friendly service fast and efficient
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/12/2016 05:52 AM

Good morning Robert and thank you so much for your great feedback. Thank you for your business we look forward to seeing you next time.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JB
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Julie B.
Columbia, MO
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good work!
I used the on line system to set up an appointment, which I could get the very next day, first thing in the morning. The employees are very nice and professional. They answered all my questions and presented what needed to be taken care of. I appreciate they are there for me when I need them. Keep up the good work!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/10/2016 05:34 AM

Good morning Julie and thank you so much for your kind words it's great to hear that my team is doing a great job, I'm also glad to hear that you where able to use the online schedule to your benefit. Thank you for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

MP
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Mary P.
Shelbina, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor service can hurt.
Not prepared for the recall notice. Donald Peters-Owner of the 2011 Sonata
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/09/2016 12:01 PM

Hi Mrs. Peters, 
   I'm truly sorry that you have to make two trips but our hands are tied. There is no way of knowing what part you need until the vehicle is here therefore it could not be pre-ordered. I wish we could do it different. I am again truly sorry.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and informative
Very friendly. Always explains everything clearly and understandable. Usually wait for my car. Very reasonable wait times. Excellent service!!!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/09/2016 05:52 AM

Thank you so so much this is great to hear. This feedback helps us so much so thank you for taking your time to do it and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CG
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CATHERINE G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accommodating & quality service
It is easy to call and set an appointment. It is easy to drop off my vehicle and check in. And yes, there a few there in front of me who were treated as courteous as I was.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/08/2016 08:03 AM

Wow thank you so much Catherine it is great for me to hear that my team is doing a great job. Thank you so much for your business and for your feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JB
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Judy B.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good servicw,,,[ l[ke that they always wash my car
friendly ..................
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/08/2016 07:54 AM

Thanks Judy the car wash is a nice perk and we appreciate your business. 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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