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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
Warrenton, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change maintenace.
I had the first two oil change servicing done at the Hyundai dealership in Wentzville, MO. I will not return there and am glad I went to St. Charles Hyundai where I purchased the vehicle. Here the individuals are more courteous and did not accuse me on mistreating my vehicle. The experience did not take very long at all to service my car.
Recommended
Brad D. from St. Charles Hyundai responded on 07/20/2018 08:57 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SB
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Stephen B.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, competent, knowledgeable
Fast, competent, knowledgeable
Recommended
Brad D. from St. Charles Hyundai responded on 07/20/2018 08:57 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
ZL
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Zane L.
Winfield, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfection
You do a wonderful job!!
Recommended
Brad D. from St. Charles Hyundai responded on 07/18/2018 01:47 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best service department
Waited a little bit longer than usual but still my first choice to go.
Recommended
Brad D. from St. Charles Hyundai responded on 07/18/2018 01:47 PM

We apologize for the long wait on your recent oil change we will be sure to give a better ETA of completion on your next visit. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DG
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David G.
Saint Charles, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review.
Good.
Recommended
Brad D. from St. Charles Hyundai responded on 07/17/2018 05:53 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RP
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Robert P.
Cedar Hill, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service and friendly atmosphere. Always willing to help and go the extra mile!
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2018 09:50 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KR
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Kathreen R.
Saint Charles, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
The service department always tries to get me in and out in a timely manner.
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2018 09:50 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
NH
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Norma H.
Bridgeton, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
steering wheel problem
Very efficient and professional
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2018 09:50 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
BO
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Brian O.
O Fallon, MO
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super as always
Professional and courteous as always !.
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2018 02:23 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Annapolis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
More companies should follow their lead
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2018 02:23 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
CK
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Cindy K.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Brad was very friendly and explained everything to me.
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2018 12:17 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
"Complimentary wash and vacuum"
I come to the dealership for maintenance because I expect them to take care of my care better than anyone else, considering I bought from them. They did great work as far as my oil change, but they NEVER wash and vacuum my car afterwards even when they say it's "complimentary". I even kindly ask at each visit and they say they will, but they never do. This is at least the 5th time I have left upset because they haven't done what was promised!
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2018 02:22 PM

We apologize for the mix up with getting your vehicle washed and vacuumed. We will be in touch very shortly to resolve this issue.
Thank you again for your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
BL
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Bruno L.
Saint Charles, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great welcome and great space to wait and quick
Everything was excellent. Better than at Mercedes
Recommended
Brad D. from St. Charles Hyundai responded on 07/09/2018 05:45 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MB
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Mark B.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go
Everything was good except when picking up my car which was after 6pm. I had to go looking for the person in the checkout counter after standing their waiting. Was about 5 minutes before I found her to check me out which wasn't a big deal. But I would have thought she would have said sorry for the delay?
Recommended
Brad D. from St. Charles Hyundai responded on 07/09/2018 05:45 AM

Thank you for the response to your recent service with our dealership. we do apologize for the wait time at pick up, we will be sure to correct the problem! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
JR
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Joseph R.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Screwed up a routine oil change
I'll go somewhere else from here on out
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2018 05:42 AM

We truly appologize for the trouble with your oil change. Glad we were able to get it corrected for you. I can assure you, we only use hand tools to tighten the oil pan drain plug, never an impact tool.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JA
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Joseph A.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the friendlyness of the service personnel.
excellent
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/05/2018 06:17 AM

Its our pleasure to provide excellent service. Thanks for the great review!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Keystone Cops
see previous pages
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:51 PM

we do apologize for the inconvenience from our recent service. we have received our vehicle from the tow company and have began to check out the vehicle. thank you for the feedback and we will be in touch shortly.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
RM
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Ronald M.
Saint Charles, MO
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and tire rotation
They always provide Quick Service. The gentlemen at the service desk are all friendly and promptly wait on you when you pull into the service Bay.
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:51 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KD
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Kevin D.
O Fallon, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Better than Expected!
My battery had gone dead while meeting a friend for lunch. AAA analyzed it and said the battery should be replaced. They gave me a jump and I was able to show up at St. Charles Hyundai at 2:30PM on a Friday. I figured I would have to leave it overnight before they could get to it. To my pleasant surprise, Bob, in service said they would take care of it. An hour later I was on my way home again with a new battery. Thanks Bob, and all the folks in service for a job well done! -Kevin Daly 2016 Hyundai Tucson
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:53 PM

Thank you for the great five star survey on our recent service. We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Collierville, TN
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
good job
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 05:31 AM

Thank you for the very kind review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
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