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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

DM
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Dennis M.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St Charles Hyundai
They always treat me with great respect and explain everything that they did.
Recommended
Brad D. from St. Charles Hyundai responded on 02/13/2018 03:01 PM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DD
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David D.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Survey Reqeust
Close to house and not Mungenast Hyundai.
Recommended
Brad D. from St. Charles Hyundai responded on 02/12/2018 12:00 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
PA
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Peter A.
Saint Charles, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine PM
Went in for a routine Oil Change/Multi Point Inspection - the shop had a few delays but everything was taken care of without issue. Always appreciated!
Recommended
Brad D. from St. Charles Hyundai responded on 02/12/2018 12:01 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2013 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Needs some improvement
Appointments made online never seem to be transferred, even if I get a text confirmation. My engine is still making a lot of noise, even after I was told it had been resolved.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/09/2018 01:46 PM

I apologize for the difficulty with the online scheduling system. We are checking for the breakdown to prevent this in the future. We definitely need to recheck the sounds your hearing from the engine. If your noticing the sound more on cold starts, it would be best to arrange to leave the car overnight so we can experience what your hearing. We will reach out to you to arrange an appointment to recheck the engine.

Thank You,

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
JM
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Jason M.
Saint Peters, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Express Lube
I'm continually impressed by the professional employees working the service department. I arrived a few minutes before my appoint, they took my car in on time and I was in and out in 40 minutes. Nothing to complain about.

Have you considered giving customers a complimentary car wash? I know some other dealers do this when customers get their cars serviced at the dealer.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/07/2018 01:41 PM

Thank you for the great survey and your feedback about your recent service visit. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JO
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Judith O.
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Technician explained everything and was very knowledgeable. Work was done quickly.
Recommended
Brad D. from St. Charles Hyundai responded on 02/06/2018 06:52 AM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LS
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Linda S.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, clean
Everyone is very pleasant and helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 02/05/2018 01:13 PM

Thank you for the great five star survey on your recent service trip to our dealership.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
Everyone is friendly , and ready to listen
Recommended
Brad D. from St. Charles Hyundai responded on 02/03/2018 03:15 PM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FL
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Frederick L.
Saint Peters, MO
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Fast and friendly service!
Recommended
Brad D. from St. Charles Hyundai responded on 02/03/2018 06:24 AM

Thank you for the great five star survey! Glad we could make your trip to our dealership as easy and professional as possible.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MS
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Michael S.
O Fallon, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt Courteous Service
I took my 2013 Sante Fe to St. Charles Hyundai for service and was greeted professionally and courteously. The service was completed quickly and the waiting area was comfortable and bright. Everyone I came into contact with were friendly and inquired if there was anything they could do to make my visit better.
Recommended
Brad D. from St. Charles Hyundai responded on 02/03/2018 03:15 PM

Thank you for the great five star survey! Glad we could make your trip to our dealership as easy and professional as possible.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JK
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Joan K.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
I love the friendliness of the staff and the professionalism as well. They go over my receipt with me to show me everything that has been done and why. The waiting area is comfortable and very clean.
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 02:17 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SL
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Shiela L.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
They always do a great job in an expedient manner
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 02:17 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
EY
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Edward Y.
Lake Saint Louis, MO
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
very easy to get an appointment, finished in less time then projected
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 04:49 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LM
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Lester M.
O'Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Friendly Service
Thanks to the team at St. Charles Hyundai for my best service experiences ever!
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 04:48 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
DC
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Dennis C.
Saint Peters, MO
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy customer
Brad Dean the service adviser does a great job of handling my needs. He is courteous, friendly and knowledgeable, I ask for him when I come into the service department. The young man (wish I new his name) who works at the parts department window is also very helpful. Staff members like these guys are an asset to your dealership.
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 04:49 AM

Thank you for the great survey on your recent service trip to our dealership. Please let us know how we can make your next trip here a five star experience.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Dardenne Prairie, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service after the sale
Friendly reminders, service on time, make appointments online
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 04:49 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
THE PLACE TO GO
I have been coming here for 4 years now. The service is always top-notch. I always seem to write the same review (which is good!), but one aspect I haven't mentioned before is their ability to handle volume. There is never a 'slow time' to bring your vehicle in, but they manage the work seamlessly. On this particular instance, they had me ready to roll in way less time than I was expecting.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 01/26/2018 09:23 AM

Thank you for the amazing review! We work hard to earn our customers busness and its great to hear your experiences at our dealership were a success. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
TJ
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Tina J.
Wentzville, MO
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 01/26/2018 10:44 AM

Thanks for your feedback about your great experience at our service department. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
CH
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Charles H.
St. Peters, MO
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome dealership. Never will go anywhere else
We have never been happier with our dealership and always recommend to anyone looking for not only the best vehicle to drive but also the best dealership to treat you with care and respect whe you spend major dollars on a product. We will always go back to Saint Charles Hyundai!!
Recommended
Brad D. from St. Charles Hyundai responded on 01/26/2018 04:50 AM

Thank you for the great five star survey. We greatly appreciate all your continued business done with our dealership.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
EH
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Enrique H.
St. Peters, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai St charles
Hyundai St Charles service is fantastic.
The waiting room with FOX news on continuously is terrible. No choice in the matter. Captive audience!!!
That aside I would continue to buy from and have my Hyundai serviced there. .
Recommended
Brad D. from St. Charles Hyundai responded on 01/26/2018 04:50 AM

Thank you for the perfect five star survey. We greatly appreciate your feedback and hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
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