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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
Saint Peters, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
The customer service employees are so helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 12/31/2018 12:17 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Bridgeton, MO
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Second vehicle
I was completely happy with the service I received while owning my first Hyundai. My second Hyundai had a problem from the manufacturer that took a long time to fix. There was a lack of communication from the service department while I was waiting for the problem to be fixed. Bob, in the service department, was very helpful at the end to finally get my issue resolved.
Recommended
Brad D. from St. Charles Hyundai responded on 12/27/2018 06:50 AM

Thank you for the survey on your recent service with our dealership, We do apologize for the long wait to have your radio replaced. We hope to see you soon for your next routine service. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DG
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Darren G.
Lake Saint Louis, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brad
Eveyone st this dealership is great, especially Brad in the service department as well as Carol working in the office.
Recommended
Brad D. from St. Charles Hyundai responded on 12/27/2018 06:51 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service center
Fast and friendly service
Recommended
Brad D. from St. Charles Hyundai responded on 12/27/2018 06:51 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JL
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Jennifer L.
O Fallon, MO
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Unprofessional
I went in because I got a phone call that there was a recall on my car (something with the computer system) so I made an appointment for that. After my appointment, my car started shaking after I accelerated. Not long after that, I saw white smoke coming out of the back of my car. Nothing was wrong with my car before I brought it in. I immediately turned around and went back to the service department. The man I talked to (brown hair with a beard and a larger silver earring) made me feel like I was crazy. He said the problems I was describing would have nothing to do with whatever was done to my car when I was there for my appointment. I told him this has never happened to me and I wanted to get it looked at. I had to ask for a rental car (it wasn't offered to me) so I could leave my car there indefinitely. While I was waiting for my rental, another employee opened my hood and looked at my oil. He told me I had a quart too much and that was why it was smoking. It has been over a month since I have gotten an oil change. If there was too much oil placed in my car, I presume it would have started smoking immediately after my oil change in November (at another establishment). The only explanation I can think of is someone at Hyundai put oil in my car by mistake yesterday. I would appreciate if someone would have owned up to their mistake instead of speaking to me like I didn't know what I was talking about. The oil was drained back to it's correct level and my car is no longer smoking, so the problem was resolved. However, I will not be returning to Hyundai after this experience.
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/31/2018 06:55 AM

We apologize for the inconvenience on your last service. We will be in touch shortly about your recent service appointment. Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
RP
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Richard P.
St. Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always treated in a professional manner.
From the day I purchased my vehicle, and the few times I've been back for any reason since, I've had nothing but a good experience. Thanks.
Recommended
Brad D. from St. Charles Hyundai responded on 12/27/2018 06:51 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DR
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David R.
Saint Charles, MO
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great product and great personal service!
Great product and great personal service!
Recommended
Brad D. from St. Charles Hyundai responded on 12/20/2018 06:05 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MO
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Michael O.
Saint Louis, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
ur people and timliness getting in and out.
na
Recommended
Brad D. from St. Charles Hyundai responded on 12/14/2018 02:52 PM

Thanks for the 5 Star review. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
RM
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Rosanne M.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another great visit to the Saint Charles Hyundai Service Department
I went in for my inspection for my license plates. They were pretty much on time. I know they do a thorough job. I appreciate the attention.
Recommended
Brad D. from St. Charles Hyundai responded on 12/14/2018 05:50 AM

Thanks for the 5 Star review. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
PB
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Paul B.
St. Peters, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In and out
Took my car in for it’s oil change appointment. Within 30 Minutes I wasout the door and on my way home.
Recommended
Brad D. from St. Charles Hyundai responded on 12/14/2018 05:49 AM

Thanks for the 5 Star review. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Missouri
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick and efficient
Quick, friendly, and efficient.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/12/2018 11:13 AM

Thanks for the 5 Star review. We appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
JN
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Jason N.
Saint Peters, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
Always come here for any service. Greeted with a smile and "how can we help you today"? Everything is explained and nothing is forced on you to get it done, always your option.
Recommended
Brad D. from St. Charles Hyundai responded on 12/11/2018 04:58 AM

Thanks for the great feedback about your experience with our service department. We hope to see you soon for your next service appointment. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
VV
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Virginia V.
Lonedell, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My 2013 Santa Fe
I always bring my car back to this dealership even though it is farther than others. It is clean and the staff are extremely friendly.

Ginger V
Recommended
Brad D. from St. Charles Hyundai responded on 12/11/2018 04:57 AM

Thanks for the great feedback about your experience with our service department. We hope to see you soon for your next service appointment. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
LW
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Larry W.
O Fallon, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and pleasant experience
My most recent experience was most positive. The people were friendly, competent, and efficient. The waiting room was clean and welcoming.
Recommended
Brad D. from St. Charles Hyundai responded on 12/11/2018 04:57 AM

Thanks for the great feedback about your experience with our service department. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JL
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Joseph L.
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai service review
I had an excellent experience! However, I heard about a serious general problem with the automobile and that had to do with the engine. I researched it and found an article written in CNBC that was really bad. I talked with people in the service department and they assured that they had not heard of anything that required a recall....
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/07/2018 06:57 AM

Thanks for the great feedback about your experience with our service department. We are always happy to check for and complete any service actions that may apply to your vehicle.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DM
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Donald M.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast & friendly service
They are always friendly when making an appointment & when you come into the dealership on your scheduled visit. Never pushy when making suggestions, always looking out for the best plan for maintaining your vehicle. I know that if my wife brings the car in that she'll be treated the same way.
Recommended
Brad D. from St. Charles Hyundai responded on 12/06/2018 05:26 AM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick
took less than an hour
Recommended
Brad D. from St. Charles Hyundai responded on 12/05/2018 05:05 AM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
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John H.
Saint Peters, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and reliable
Friendly service, job done right
Recommended
Brad D. from St. Charles Hyundai responded on 12/05/2018 05:05 AM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JD
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John D.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exellent Service
Great Service
Recommended
Brad D. from St. Charles Hyundai responded on 12/05/2018 05:05 AM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KM
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Kevin M.
Saint Charles, MO
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Changed oil and replaced filter
Recommended
Brad D. from St. Charles Hyundai responded on 12/05/2018 05:05 AM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
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