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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

MC
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Mike C.
Missouri
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor communication
Was never called to let me know car was ready. I left 2 messages, never returned. Car not fixed when I did pick up.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2018 01:48 PM

We apologize for the lack of communication on your recent service with our dealership. We will be in touch very soon and hope to see you soon for your next scheduled appointment. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
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Dennis M.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They always treat me with respect.
Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2018 01:47 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SC
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Susan C.
Saint Charles, MO
2008 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My first choice.
Always professional, always dependable.
Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2018 01:47 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
RM
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Ronald M.
Saint Charles, MO
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Brad D. from St. Charles Hyundai responded on 11/09/2018 03:08 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LP
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Lyle P.
Saint Charles, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service Department I've Ever Used!
St. Charles Hyundai service department is outstanding! I always use them for oil changes/maintenance. You don't need an appointment and I've never spent more than half an hour waiting for my vehicle to be done. Employees are friendly and very helpful. I can't say enough nice things about them. If you have a Hyundai, this is where you should be going for any type of service.
Recommended
Brad D. from St. Charles Hyundai responded on 11/09/2018 03:08 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KS
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Kristi S.
O Fallon, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very professional
great staff and very profesional
Recommended
Brad D. from St. Charles Hyundai responded on 11/09/2018 03:08 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
GL
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Gail L.
Florissant, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As always, quick and efficient service with a smile!!
Everyone here is always so nice and helpful. I was getting brakes done - it took a little longer than it was suppose to but no problem because I feel confident when I have anything done here!!
Recommended
Brad D. from St. Charles Hyundai responded on 11/07/2018 06:55 AM

Thank you for the great five star survey! We greatly appreciate all your business done with our dealership. Hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
NH
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Norma H.
Bridgeton, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent Service
Recommended
Brad D. from St. Charles Hyundai responded on 11/07/2018 06:55 AM

Thank you for the great five star survey! We greatly appreciate all your business done with our dealership. Hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KJ
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Kathrin J.
Saint Charles, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous
Great service!
Recommended
Brad D. from St. Charles Hyundai responded on 11/07/2018 06:55 AM

Thank you for the great five star survey! We greatly appreciate all your business done with our dealership. Hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2006 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
safety inspection and oil change
Great services abd great staff!
Recommended
Brad D. from St. Charles Hyundai responded on 11/05/2018 05:58 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
PR
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Patricia R.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The prompt service and care given to my car & the friendliness
Always great
Recommended
Brad D. from St. Charles Hyundai responded on 10/30/2018 06:13 AM

Thanks for the great review. Its our pleasure to take care of your service and warrranty repairs.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service was great easy to set online
All work was performed fast
Recommended
Brad D. from St. Charles Hyundai responded on 10/29/2018 05:45 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DW
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David W.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Manager Jay Brown and his team.
The service team has always treated me with respect the few times that I have had to bring my Sante Fe in for service or warranty repairs.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:58 PM

Thanks for the great review. Its our pleasure to take care of your service and warrranty repairs.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Somethings need improvement
Previous comments are my review.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:53 PM

Thank you for the feedback from your last service visit. We appologize for missing the light out and you having to return to the dealership, but appreciate the opportunity to repair it for you. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MW
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Marilyn W.
St. Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Short wait time and excellent service
Service is speedy and friendly
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:56 PM

Thanks for taking advantage of our Express Service Team and the great review!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DF
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Darrell F.
O Fallon, MO
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Undercarriage repair
Caught a big rock under the front wheel and blew out a piece of the undercarriage shield. Delay on first trip to get it checked out got me a discount on the part. Nice save by Brad. Part ordered. Didn't get a call that it came in, so after 10 days called and was told part was in. Scheduled install same day and no issues.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:55 PM

Thanks for the review and look foward to earning a 5 star review on your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai review
Fantastic! Thank you so much!
Recommended
Brad D. from St. Charles Hyundai responded on 10/23/2018 01:35 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BF
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Bradley F.
Saint Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everybody is friendly and explains what is going on with your car
The advisor explains what they did to your car and everyone is very helpful
Recommended
Brad D. from St. Charles Hyundai responded on 10/23/2018 01:35 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff.
Great Service
Recommended
Brad D. from St. Charles Hyundai responded on 10/19/2018 02:54 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
Every time we have regular maintenance or service done to our Sonata, the Service Department has been professional, courteous, and knowledgeable. I recommend St. Charles Hyundai for the great service.
Recommended
Brad D. from St. Charles Hyundai responded on 10/18/2018 02:26 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
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