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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

JH
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James H.
O'Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Customer service was great. Fast in, fast out. Love that.
Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2020 06:42 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
MA
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Marty A.
O'Fallon, MO
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
st. charle hyundai, is a great place to have your vehicles serviced, or for purchasing a new, or used car, or truck, they are the best to deal with, and everyone is so very friendly, and supportive.
I always enjoy taking our 2013 Hyundai accent to st, Charles Hyundai, for the great service to our car, they do the job correctly the 1st time, and you don't have to wait very long for your vehicle to be done, they are very friendly, and courteous.
Recommended
Brad D. from St. Charles Hyundai responded on 01/13/2020 05:58 AM

Thank you for the great five star survey on your recent service.We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
Verified Customer
Saint Peters, MO
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Dept at St Charles Hyundai
The Service Dept at St Charles Hyundai is great! They are friendly and will listen and answer any questions.
Recommended
Brad D. from St. Charles Hyundai responded on 01/06/2020 01:41 PM

hank you for the great survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Wright City, MO
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Express Oil Change
I have been going through the express oil change for 6 years and never had a problem. This time I came in and was told I would need an appointment by Dave. Luckily when I came in for my appt. The next week Brad was wonderful and got me in and out to make up for my inconvienence.
Recommended
Brad D. from St. Charles Hyundai responded on 01/06/2020 01:41 PM

Thank you for the great survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Wentzville, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fairness in action
When I went in to get a taillight replaced a couple of weeks after an oil change, I was only charged for the part, and my service was done promptly.
Recommended
Brad D. from St. Charles Hyundai responded on 01/02/2020 07:24 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2014 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
none
none
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/30/2019 12:38 PM

We apologize for the inconvenience on your recent service. we will be in touch very shortly to resolve this issue! 
Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire
installed tire
Recommended
Brad D. from St. Charles Hyundai responded on 12/30/2019 12:39 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Wentzville, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Simply the best
Courtesy prevails. Consideration for customers is ever present. Day of their holiday party and they were still prompt and efficient. There was a baby, a toddler, and my slightly noisy beagle in the waiting area, but all was calm and efficiency. As always, performed requested services. Reminded me about winterizing, and took care of that as well.
Recommended
Brad D. from St. Charles Hyundai responded on 12/21/2019 09:30 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
JM
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John M.
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
They know your vehicle and prices are fair
Recommended
Brad D. from St. Charles Hyundai responded on 12/18/2019 07:02 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always good service
Never had a problem. TV, wifi, coffee makes waiting an option.
Recommended
Brad D. from St. Charles Hyundai responded on 12/17/2019 12:26 PM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MT
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Mark T.
Saint Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service
I love the peace of mind knowing a specialist is working on my car at a competitive price !
Recommended
Brad D. from St. Charles Hyundai responded on 12/17/2019 04:58 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
tierod was replaced and complete alignment was done.
I usually get an appointment in a timely manner and the service has always been great. There has been a time or two that I was displeased but the service team is wonderful and they make every effort to make me happy in the end.
Recommended
Brad D. from St. Charles Hyundai responded on 12/13/2019 07:33 AM

Thank you for the great five star survey. We are more then happy to help with your vehicle anytime! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
MC
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Mayumi C.
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and doing excellent job
They always do excellent jobs and also friendly
Recommended
Brad D. from St. Charles Hyundai responded on 12/12/2019 10:32 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
GM
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Gail M.
Pacific, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service department
Recommended
Brad D. from St. Charles Hyundai responded on 12/12/2019 10:32 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DJ
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Dennis J.
Saint Charles, MO
2015 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Still needs attention
Not repaired after several attempts.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the survey on your recent service. We do apologize for the long time its taken to resolve the issue with your vehicle. We would be more then happy to take a look at it again. we will be in contact soon! Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
RM
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Robert M.
Dardenne Prairie, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service
I always feel confident about both the service I requested and any additional items that need attention. Service attendants are knowledgeable, friendly and courteous.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BF
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Boris F.
Lake Saint Louis, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Service
The staff was very courteous and the service was prompt.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FD
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Franklin D.
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service for my Hyundai
I have all maintenance done at the Hyundai service facility at St Charles on my 2017 Hyundai Santa Fe Sport and am very pleased with all. The staff are very helpful friendly and I appreciate that. Waiting time is always at a minimum for whatever service is being performed.
I recommend St Charles Hyundai to anyone looking for service and or sales.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
MO
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Michael O.
Saint Louis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people and serviceissue
people always friendly and knowledgeable and promptness of service.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:37 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Received a product improvement campaign , made an appointment with my Service Advisor Brad Dean, he had me in and out a quickly while I waited. Brad Dean is my go to guy when I need service.
Recommended
Brad D. from St. Charles Hyundai responded on 12/09/2019 07:38 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
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