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SureCritic / Hyundai Dealer / St. Charles Hyundai / BOB RECK
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BOB RECK

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(443 reviews)
76

Reviews of BOB RECK

CR
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Charles R.
O Fallon, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Charles Hyundai
Very helpful with their knowledge and ability to fill your needs with the right product according to your financial position.
Recommended
Bob R. from St. Charles Hyundai responded on 12/28/2017 12:10 PM

Thank you for your business and we are always here to help.we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
CC
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Cheryl C.
Ballwin, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Client Service was Excellent
I had called another Hyundai dealer in the Ballwin area due to the emergency I was having and proximity to my location. They proved to be just as they were when I was looking to buy a car, which was not friendly nor service oriented.
I called St Charles Hyundai, as was treated wonderfully. They recognized the emergency and got me right in and had a car ready when I got there. The work was done quickly and precisely. This is why I chose to buy my car here and I will continue to come back.
Recommended
Bob R. from St. Charles Hyundai responded on 12/28/2017 05:07 AM

Thank you for the great positive review ! we will always work hard for you ,because your business is greatly appreciated.if there is anything i can do to make your next service visit a 5 star experience please let me know !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Wentzville, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great as usual.
Comfortable waiting area. Great review of requirements. Timely completion of work.
Recommended
Bob R. from St. Charles Hyundai responded on 12/26/2017 05:11 AM

Thank you again for your continued service with us ! you are greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
NO
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Nancy O.
O Fallon, MO
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and courteous
The repairs were done quickly and service manager kept us informed and updated on everything. Great job keep it up.
Recommended
Bob R. from St. Charles Hyundai responded on 12/22/2017 05:35 AM

Thank you for the great review ! we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
DS
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Dennis S.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous, friendly, fast, willing to work with you.
Service completed on time as promised , and with a small discount to boot.
Recommended
Bob R. from St. Charles Hyundai responded on 12/22/2017 05:35 AM

Thank you for the great review,and mostly we appreciate your long time service with us.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
TS
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Thomas S.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service people like Bpb are very well organized and professional.
We still have an issue with seat belts that everyone thought was settled. I have no doubt that it will be settled to my satisfaction when I advise Bob or the service handlers of the passenger side misunderstanding. The service group has my complete confidence.
Recommended
Bob R. from St. Charles Hyundai responded on 12/22/2017 05:35 AM

Thanks for the great review ! iam happy to look at any other seat belt concerns for you any time thats convienent for you.let me know thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JC
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Jacqueline C.
O Fallon, MO
2002 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
outstanding customer service
Bob in service went out of his way to find alternatives to create a positive outcome. The accomodating atmosphere demonstrated by St Charles Hyundai Service Dept is unusual in today's typical retail environment.
Recommended
Bob R. from St. Charles Hyundai responded on 12/19/2017 08:20 AM

Thank you again for your business as you can tell by the level of service we offer you are greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
CH
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Craig H.
O Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional Friendly Service
I found everyone to be very professional and friendly. It was a very pleasant experience.
Recommended
Bob R. from St. Charles Hyundai responded on 12/13/2017 05:50 AM

Thank you for the great review ! you will always get that same great service  each time ! we look forward to your next service with us.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
JM
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Judith M.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance Reminders
The service tech took a look at my record when I came in and told me it had been seven years since I had the system flushed and anti-freeze replaced. Even though I don't have a lot of mileage on my car, it is pretty old so this reminder was very helpful. I appreciate any advice that will keep my vehicle running well.
Recommended
Bob R. from St. Charles Hyundai responded on 12/12/2017 02:22 PM

Thank you for the positive review! Your business is greatly appreciated, and we will continue to keep your vehicle in top shape and safe!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
DP
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Diane P.
Florissant, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another excellent maintenance visit
St. Charles Automotive team diagnosed my concern and was fixed within a very reasonable amount of wait time. My vehicle was vacuumed and washed before being returned to me! Many thanks again to Bob Reck and the entire service team for breaking down the problem so understand what's happening in keeping my Santa Fe running. I have complete faith with the advise given when I come to the service department. Thanks again for a positive maintenance/service experience.
Recommended
Bob R. from St. Charles Hyundai responded on 12/11/2017 02:35 PM

Thanks again for your continued service with us,we greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
JL
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Joseph L.
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales and Maintenance
My experience, so far, has been excellent! The car is a good example of ingenuity !
Recommended
Bob R. from St. Charles Hyundai responded on 12/04/2017 05:05 AM

Thank you for your business and for choosing us to service your vehicle,we greatly appreciate it .we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
ES
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Edward S.
Weldon Spring, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service and atmosphere
Quality people and great service
Recommended
Bob R. from St. Charles Hyundai responded on 11/15/2017 01:14 PM

Thanks for the great review ! we look forward to your next service visit with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KB
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Kristine B.
O Fallon, MO
2015 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unhappy with last visit
Until this visit, I would have.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/13/2017 06:21 AM


Please accept our appologies for your extended wait time and temporarily misplacing your keys. Your experience is far from acceptable. I've used your feedback to reinforce proceedures we have in place to prevent these issues. We can provide a much better experience and I hope you will give us the opportunity to prove that to you. Your business is important to us. We look forward to seeing you for your next service.

Thank you,

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
JH
JARED HENNING
MW
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MARILYN W.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
They check and fix only what is necessary.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/13/2017 05:45 AM

We appreciate your business, Thanks for the great survey!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
LT
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LINDA T.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work done in timely manner
I never had to wait longer than what I was told
Recommended
Bob R. from St. Charles Hyundai responded on 11/09/2017 06:34 AM

Thanks for the great review ! your time is very important to us ! and we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PT
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Patricia T.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service Department
Helpful, and timely
Recommended
Bob R. from St. Charles Hyundai responded on 11/06/2017 05:35 AM

Thanks again for your continued service ! it was our pleasure to make sure you were safe for your trip and the winter !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
AM
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Anne M.
O Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
Bob in the service dept, can't do enough to assist you, great positive attitude
Recommended
Bob R. from St. Charles Hyundai responded on 10/31/2017 01:57 PM

Thanks as always for your continued business with us ! i am always here for you and your family ,thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
RC
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Ramona C.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service is excellent and the mechanics do good work
Same as above
Recommended
Bob R. from St. Charles Hyundai responded on 10/31/2017 01:57 PM

Thank you for the positive review and we always appreciate your
business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing Service
Fast, friendly & convenient.
Recommended
Bob R. from St. Charles Hyundai responded on 10/30/2017 09:58 AM

Thank you for your business it is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
OS
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Obgyn S.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
timely service
good value
Recommended
Bob R. from St. Charles Hyundai responded on 10/25/2017 09:32 AM

Thank you for the positive review ,we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
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