Business Solutions
English Español
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

RM
gravatar
Robert M.
Dardenne Prairie, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Sonata Service
Excellent service
Recommended
Bob R. from St. Charles Hyundai responded on 12/18/2018 04:57 AM

Thank you for the great survey ! we greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
DT
gravatar
David T.
Saint Peters, MO
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealer ever!
St. Charles Automotive truly cares about the person,, not the car in the person, but the person in the car. They take time to make sure what you want/need is best fit to the vehicle options. Sadly, my Azera has a design flaws in the transmission and Hyundai (not the dealer) has not honored a replacement.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/17/2018 09:02 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JH
gravatar
James H.
O'Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Headlight replacement
Quick repair
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/11/2018 02:39 PM

Thanks for the 5 star review! We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JL
gravatar
Joseph L.
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai service review
I had an excellent experience! However, I heard about a serious general problem with the automobile and that had to do with the engine. I researched it and found an article written in CNBC that was really bad. I talked with people in the service department and they assured that they had not heard of anything that required a recall....
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/07/2018 06:57 AM

Thanks for the great feedback about your experience with our service department. We are always happy to check for and complete any service actions that may apply to your vehicle.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LT
gravatar
Linda T.
Florissant, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appointment
Appointments only work if they get you in on time first time I had to wait
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/07/2018 10:16 AM

Thanks for the five star survey, we appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
DN
gravatar
Deleep N.
Chesterfield, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommend-Good
In over all, it’s good.
But I need to mention a point here..since I had a problem with my trunk ..while I was booking an appointment I had difficulty to choose correct option since it was not clear at all. It would be better if there is any specific options for repairs/ Services.

Thanks
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/28/2018 06:51 AM

Thank you for the feedback. We hope to have our online scheduling resolved in the near future


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
Weldon Spring, MO
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything just as told
Timely, efficient, no surprises.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/17/2018 06:16 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
LB
gravatar
Loretta B.
Saint Charles, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, accommodating, trustworthy service!
I have bought 4 Santa Fe vehicles at St. Charles Hyundai. I keep purchasing vehicles from them because of their excellent service dept. I trust what they say and they are always accommodating and friendly to me.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/14/2018 10:19 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
CR
gravatar
Carolyn R.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place for Hyundai service
Great service, very professional, minimum waiting
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/16/2018 03:41 PM

Thanks for the great feedback! We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JM
gravatar
Joseph M.
Saint Charles, MO
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service oil change
Service was done in reasonable time while I waited.
Recommended
Brad D. from St. Charles Hyundai responded on 11/15/2018 02:39 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RM
gravatar
Ronald M.
Saint Charles, MO
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Brad D. from St. Charles Hyundai responded on 11/09/2018 03:08 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JE
gravatar
John E.
Marthasville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly, quality and fast service!
Great people, great service, great vehicles!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 11:59 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
TM
gravatar
Tyler M.
Manchester, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was quick, friendly and affordable
Service was quick, friendly and affordable
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 05:17 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Wright City, MO
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The person who accepts your money is rude!
RUDE CASHIER!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 05:16 AM

Thank you for the survey and we apologize for the inconvenience you experienced while getting your vehicle serviced. I will be in touch shortly and we appreciate your business with us here at St. Charles Hyundai. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
RM
gravatar
Rosanne M.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another great visit to the Saint Charles Hyundai Service Department
I have only had one bad visit to the Hyundai Service department. They made it right. I am a repeat customer and will continue to be one.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 05:17 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
KJ
gravatar
Kathrin J.
Saint Charles, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous
Great service!
Recommended
Brad D. from St. Charles Hyundai responded on 11/07/2018 06:55 AM

Thank you for the great five star survey! We greatly appreciate all your business done with our dealership. Hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SW
gravatar
Stacy W.
Dardenne Prairie, MO
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor
My service advisor Tyler Rodriguez was very helpful and went out of his way to make sure I was taken care of. If all of your advisors are this helpful, all your customers will be satisfied.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/31/2018 10:44 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
DW
gravatar
David W.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Manager Jay Brown and his team.
The service team has always treated me with respect the few times that I have had to bring my Sante Fe in for service or warranty repairs.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:58 PM

Thanks for the great review. Its our pleasure to take care of your service and warrranty repairs.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Somethings need improvement
Previous comments are my review.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:53 PM

Thank you for the feedback from your last service visit. We appologize for missing the light out and you having to return to the dealership, but appreciate the opportunity to repair it for you. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RS
gravatar
Rick S.
Saint Charles, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is spot on
The employees at Hyundai are truly professional at what they do. Timely work and quality workmanship. Great atmosphere, reception and it just feels like being at home waiting for your service to complete. As funny as it sounds, I actually look forward to my oil changes when the time comes.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/24/2018 01:27 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.