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BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

DF
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Darrell F.
O Fallon, MO
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Undercarriage repair
Caught a big rock under the front wheel and blew out a piece of the undercarriage shield. Delay on first trip to get it checked out got me a discount on the part. Nice save by Brad. Part ordered. Didn't get a call that it came in, so after 10 days called and was told part was in. Scheduled install same day and no issues.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:55 PM

Thanks for the review and look foward to earning a 5 star review on your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Wentzville, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great service and courteous staff.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/06/2018 05:56 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
JH
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Janell H.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Appointment, but my car is dirty!
In for an LOF & Tire Rotate, they waived the tire rotate fee because it went a little over on the promised time (which always makes me on edge like they’re trying to hide something) then they never washed my car. I was shocked.
Recommended
Brad D. from St. Charles Hyundai responded on 10/02/2018 06:29 AM

Thank you for the great survey on your recent service. We do apologize for not washing the vehicle and will be sure to note to wash the vehicle next service! We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LJ
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Lisa J.
St. Peters, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!!
The service department is always very knowledgeable and service is provided quickly. They have a nice waiting room and everyone is very professional and nice.
Recommended
Brad D. from St. Charles Hyundai responded on 09/22/2018 01:41 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KB
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Kathleen B.
O Fallon, MO
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Stopped shrill car sound.
We took my Elantra in because it was making a shrill sound every morning after starting it. Once we were able to keep the car there at dealerships for several days for them to hear the sound, they were able to identify the sound and fix it. The car needed oil at a specific place and now makes no shrill sound. Thank you so much for your help! No shrill sound anymore!
Recommended
Brad D. from St. Charles Hyundai responded on 09/19/2018 05:05 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KA
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Kiara A.
Saint Charles, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service EVERYTIME.
The work i needed was completed quickly, and at a fair price. I would definitely return again.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/17/2018 11:30 AM

Thank you for the great five star survey on your recent service with us at Hyundai! We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
BW
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Barbara W.
Saint Peters, MO
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I came in to have the emissions testing done for getting the license renewed, it was done very quickly, no appointment necessary, just come in when convenient and it was done within a half hour. Service manager was pleasant and helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 09/11/2018 05:00 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you very soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RW
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Ralph W.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always like driving in with no waiting to check in. This particular service visit only 30 minutes and no charge!
Recommended
Brad D. from St. Charles Hyundai responded on 09/10/2018 05:49 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LT
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Linda T.
Florissant, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love love love
I love the service I get
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/29/2018 11:57 AM

Thank you for the great five star survey on your recent service with us at St. Charles Hyundai! We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
State inspection
I always get courteous, quick, and excellent service.
Recommended
Brad D. from St. Charles Hyundai responded on 08/29/2018 05:01 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
GH
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Guillermo H.
Saint Charles, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Great customer service and very clear waiting room. Everyone seems to enjoy what they are doing and also smile at the same-time! I can't forget the fast service I received that day!
Keep doing whatever you are doing! Outstanding job!!
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2018 03:14 PM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JR
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Jerry R.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Store
From the minute I enter the facility till the time I leave the staff does a complete and great job. I have always been treated with respect. The service department is the best I have ever dealt with from start to finish. They carefully take care of my vehicle and pay careful attention to any and all problems that are current or may occur based on the point check. The sales staff (Nathan) who I have purchased four vehicles from is the best I have ever worked with in purchasing a vehicle. He is a professional in every way.
Recommended
Brad D. from St. Charles Hyundai responded on 08/21/2018 05:48 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MM
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Mary M.
Chesterfield, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Promptness and customer service
Very good/ reliable and dependable
Recommended
Brad D. from St. Charles Hyundai responded on 08/20/2018 05:43 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance



St Charles Hyundai
636-441-4481
Employees worked with
BT
BRAD THOMASON
MS
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Matthew S.
Saint Louis, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great, friendly service.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/20/2018 05:43 AM

Thank you for the great five star survey on your recent service with St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JS
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Joseph S.
Saint Charles, MO
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they are remarkable
The service is great. They are courteous, friendly, thorough and understand the problem I'm explaining to them. They found a dead mouse that was smelling up my car!!! I love St. Charles Hyundai service department! laura spradley
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 03:00 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
O'Fallon, MO
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE!!!
This is the way automotive service SHOULD be..... THANKS!
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 02:59 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
VV
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Virginia V.
Lonedell, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness. And prompt service!
I love bring my Santa Fe up to your dealership. Always fast service and very nice people.

Ginger Voigtmann
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 02:33 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SB
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Scott B.
Saint Charles, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Ok
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 02:33 PM

Thank you for the survey on your recent service with our dealership. We will be in touch shorty regarding the concerns with the cabin filter and blower motor. Thank you again and we hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
AD
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Adeline D.
O Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change , rotate tires
Quick service, very happy. Thanks!
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/15/2018 09:39 AM

Thank you for the positive feedback about your experience with out Express Service Team. Your business is important to us. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BT
BRAD THOMASON
SA
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Sarah A.
Warrenton, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
BEST SERVICE DEPARTMENT EVER!
I always have an excellent experience at St Charles Hyundai!
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 04:57 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employees worked with
BT
BRAD THOMASON
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