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Cheyanna Angevine

Service Advisor
Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

Reviews of Cheyanna Angevine

LJ
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Larry J.
Buckeye, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superior service and friendliness.
The check out lady took the time to answer all of my questions, even prepared me for my next visit.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/14/2021 08:20 AM

Hi Larry
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2017 Hyundai Ioniq Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
verified customerVerified Customer
Category: Service
Updated Review -ReScore
Kristina got in touch with me after the incident and she was able to resolve the issue that i had.
She really wants for the customers to have a good experience with all the services that they provide.
She went above and beyond to make sure i am happy with the results.
Thank you Kristina.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/08/2021
Service Type: Maintenance
Category: Service
Service advisor
FIRST:So I’m servicing my cars here for the past 4 years and i really like the atmosphere and the people but today was something else when this service advisor with the name of Cheyanna ruin it.
Before she asked me anything she assumes I’m a new customer
SECOND:when the guy was looking to test the battery...he opens the hood and then because he didn’t see it he opens my trunk...at that point i said the battery is not there and then Cheyanna says “Sir that’s wrong your battery is there” and again i said NO IS NOT and she said “Then where is the battery if you know”....i didn’t answer.She’s looking at the car and she’s telling the other guy “He’s right this is an IONIQ the battery is not in the trunk”.This is disrespectful and this proofs she needs to study more about cars or maybe this position is not the right one for her.
THIRD:When i’m almost ready to pay for the service(Syntetic oil change 0W20)i see the price is alot more than last time i did this service....and i asked did you guys raised the prices because this is not what i payed last time?She reply by saying NO we didn’t this is the price that we always had.I said OK and i paid the bill.
I got home and i pulled the invoice from 4 monts ago and the difference in the price between the recent invoice and that one was $20 more.This is ridiculous.
Again she doesn’t have the knowledge required for this job.
She had an attitude with me since the beginning ... NOT pleasant at all.
I definitely don’t recommend her as your service advisor.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/09/2021 08:10 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
CA
Cheyanna Angevine
Service Advisor
JR
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James R.
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Pleasant and efficient.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/08/2021 08:30 AM

Hi James
Thank you so much for competing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
JH
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John H.
Litchfield Park, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go to Rodeo Hyundai for all of your car needs!
I have been taking my Veloster and Elantra there since 2017, my son has taken his Elantra, Sonata and Santa Fe, and we both have always had amazing service. I call Cheyanna for all of my service needs, and Victor always has a great team to work with. I highly recommend this dealership, they really do go above expectations every time. Thank you!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/06/2021 08:47 AM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
CR
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Carl R.
Sun City West, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people
Great service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2021 08:35 AM

Hi Carl
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
BB
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Bruce B.
Peoria, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
We had a great service experience at Earnhardt Hyundai. The car was done when promised and washed washed upon completion of the scheduled work.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2021 08:38 AM

Hi Bruce
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to endsure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence in service
Customer satisfaction is their priority!!!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2021 08:42 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
VK
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Victoria K.
Surprise, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and great service
Overall great customer service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2021 08:49 AM

Hi Victoria
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
DG
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Dennis G.
Congress, AZ
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
When I go here I am made to feel like a friend! I am not talked down to, and to me that is great!!!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/01/2021 09:55 AM

Hi Dennis
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RR
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Rick R.
Peoria, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, professional personnel
We had a question not pertinent to our service which our rep couldn't answer, but another rep kindly stepped in to answer.
Our car was serviced and returned to us in the agreed upon timeframe and clean.
Cheyanna took time and care in letting us know the cost of our service - which was turned out to be an accurate total.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/24/2021 09:02 AM

Hi Rick
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
CP
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Chlorisa P.
Phoenix, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Customer Service
Cheyanna always keeps me informed about the progress of my car when being serviced. During my last visit I needed an additional service to be completed. She made it possible for it to be done with this service visit so I didn’t have to go back another time. Thank you also to Arvin (service tech) for completing the extra service.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/24/2021 08:57 AM

Hi Chlorisa
Thank you so much for completing this survey. We appreciate you shareing  your experience with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
JV
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Joseph V.
Surprise, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appreciate the service dept.
I have continued to have my 2019 Hyundai Santa Fe serviced at Rodeo Hyundai and had a great experience working with Cheyanna Angevine over the last few years. She has been a positive and professional leader in the service dept. Her courtesy and prompt responses during the service calls will keep me coming back to have our vehicle serviced.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/22/2021 10:11 AM

Hi Joseph
Thank you so much for completing this survey. We appreciate you taking the time to share the excperience you had with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business.  We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Sun City West, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
honest
friendly and knowledgable
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/22/2021 08:55 AM

 

Thank you for choosing to service your vehicle here at Rodeo Hyundai. We value your loyalty and patronage. We certainly hope we exceeded your expectations.

Hyundai may be selecting you to participate in their customer satisfaction process to verify that you were completely Satisfied  If you receive a survey, please take a few moments to fill it out as it helps us be better at serving our client’s needs. If for any reason you are UNABLE to rate us a 5 in all areas, please give me the opportunity to correct that for you.

We look forward to seeing you again and for the opportunity to earn a 5 star rating.

 

 

 

Alice Gonzales

BDC, Rodeo Hyundai

623-214-4154

 

 

 

Employees worked with
CA
Cheyanna Angevine
Service Advisor
AB
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Anthony B.
Surprise, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
x
x
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/22/2021 08:46 AM

Hi Anthony
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
GM
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George M.
Peoria, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle Maintenance
Easy to work with the Service Advisor. She took the time to ask about the vehicle history and made recommendations for future maintenance work
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/19/2021 01:13 PM

Hi George
Thank you so much for completintg this survey. We appreciate you taking the time to share your experience with us. We  here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that refledted  on your last visit. We value your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
CF
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Caresia F.
El Mirage, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They tell you whats going on with your car. They dont up the price.love the servive dept honest people
Great service.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/19/2021 08:55 AM

Hi Caresia
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
AF
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Abraham F.
Surprise, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
VIP treatment
The service is always on point and never been told no we cannot do this or we have a full schedule. The dealership usually does not have parts and the wait is longer or have to reschedule.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/19/2021 08:39 AM

Hi Abraham
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
PG
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Patricia G.
Surprise, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and pleasant
Everyone was very professional.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/18/2021 02:10 PM

Hi Patricia
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo  Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RS
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Ray S.
Hastings, MN
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional service in every way!
I recently went to RODEO HYUNDAI for a scheduled maintenance, Cheyanna was the service writer.
I was concerned about a rattle, (vibration) from the muffler/tailpipe area. Cheyanna and the mechanic determined it was the muffler.

Long story short, muffler was under warranty, being the original owner. Muffler was ordered, installed a few days later and RODEO provided a “loaner” car until I could pick up our car.

Now THAT IS SERVICE!!!! THANK YOU RODEO HYUNDAI !

Ray & Joanne S.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/15/2021 09:28 AM

Hi Ray
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RH
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Richard H.
Surprise, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service as Always
Always Dependable!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 03/15/2021 09:40 AM

Hi Richard
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service!   I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the oipportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
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