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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
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CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

MB
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Margie B.
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service saves Murdock Hyundai.
I have had my issues with Murdock Hyundai. There are some departments that I absolutely believe are shady but the mechanical service department wins me back. They consistently provide good service. Perhaps a little slow but I believe they sincerely try and help their customers.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/02/2018 09:41 AM

Thanks for the awesome review! We are happy to hear that you were pleased with you service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AH
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Adam H.
Saratoga Springs, UT
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good people and good cars.
I enjoy visiting with the people at Murdock Hyundai. Hyundai is a good brand.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 12:17 PM

Thanks for the 5 star review. We really appreciate it. Glad to hear that you were pleased with your service. Looking forward to seeing you in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everyone is helpful and gets things completed according to original time estimates.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:27 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CA
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Cesar A.
Lehi, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Good customer service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:11 AM

Thanks for the review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TH
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Tara H.
Spanish Fork, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I just dropped in to get my oil changed. I was informed that I also get my tires roasted and a free car wash.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:11 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I had made an appointment and my car was done in a very timely manner. Staff was all very pleasant and they didn't try to up sell me on things I didn't need.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:11 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear that our staff was pleasant to work with. We look forward to seeing you again!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RA
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Reed A.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
They are great people. They help you with all the things you need done. I will be going here for a long time.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/25/2018 11:39 AM

Thanks for the great survey, please let us know if there is anything we can do to better serve you next time!

Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JA
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Jeffery A.
Heber City, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Organized Service
Great organized service. You get it all from this Dealership. Can’t ask for much more other than wanting it being a bit faster.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 09:35 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BJ
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Brent J.
UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Our Santa Fe was serviced and repaired quickly, with great communication from the service staff
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 09:17 AM

Thanks for the 5 star review! We really appreciate it. We are happy to hear that there was good communication from our service staff. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JW
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Joseph W.
Eagle Mountain, UT
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service, friendly staff
They finished the recall work quicker than expected. Parts needed to be ordered for other fixes that are under warranty. I appreciate their willingness to provide an Uber for me to and from work while they fixed my transportation! Great job Cael and everyone else.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 09:10 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are happy to hear that Cael was helpful to you. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service overall.
I have been satisfied with my experience at Hyundai. They had the vehicle we wanted and the staff has always been professional. I would appreciate a slightly more polished staff experience such as more communication during service visits, but can only speak to a small number of visits and staff members. Overall I have been satisfied and happy at this dealer and would definitely recommend it to friends and family.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/19/2018 08:28 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that there was a lack of communication between you and your advisor. We will address this issue in future training and be sure to fix that for next time. We apologize for any inconvenience we may have caused you and we look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
WH
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Wendy H.
UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Integrity
I feel the people at Murdock Hyundai really care about their customers and the quality of their work.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/19/2018 08:30 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
VB
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Velma B.
Spanish Fork, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
they are wonderful
they are friendly and are there to help you with your needs and the vehicles are super
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/19/2018 08:29 AM

Thank you for taking the time to leave us with your response! We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JF
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Jeffery F.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic!
Cael came off his lunch early to help us. He was eager to help and got us in and out very quickly. I wish all my interactions with people were this positive.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/14/2018 08:18 AM

We are glad to hear you enjoyed your service with us, we hope to see you regularly at Hyundai we appreciate your service!

Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KS
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Kerry S.
Orem, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Top-Notch Service!
Customer service was absolutely outstanding! They go the extra mile. I was impressed!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/13/2018 10:54 AM

Thanks for taking our survey we are happy to know you had an outstanding service we hope to keep working with you in the future! 

Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good quick affordable service
Service associate understood that I had a budget and helped me stay within
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/12/2018 01:13 PM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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E S.
Springville, UT
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
verified customerVerified Customer
Category: Service
Service line staff and background workers.
Wonderful, timely and fixed my problem.
Recommended
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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E S.
Springville, UT
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
verified customerVerified Customer
Category: Service
Service line staff and background workers.
Wonderful, timely and fixed my problem.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2018
Service Type: Maintenance
Category: Service
Service line staff and background workers.
Only had one problem in several years although my speed control cancel button still sticks periodically.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/07/2018 12:10 PM

thank you for talking to Cael on the phone. We do appreciate your business.

Shawn

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KJ
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Kristina J.
Provo, UT
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness and honesty!!
Always pleasant to work with and honest with service needs and answers to questions. Techs are friendly and make the visit manageable and the waiting environment is nice also!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/08/2018 12:40 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RC
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Richard C.
Spanish Fork, UT
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Wait time for oil change too long. 1 hr 15 mins, unacceptable. They did get me out in 45 mins.... I sense they could feel my displeasure in the long wait.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/07/2018 01:19 PM

in appeal

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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