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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Orem, UT
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Most honest dealership that actually takes care of you and your vehicle!
I did not purchase my car from Hyundai, however my car is a Hyundai. After purchasing it from a Non-Hyundai dealership (HUGE MISTAKE!) I noticed some issues with my car and when I pointed them out to the dealership that sold it to me, they told me to take the car into Hyundai. Hyundai treated me like one of their own and still are! Also, my husband recently purchased a car from Hyundai and they had nothing to hide! They broke down all of the charges for us before making us commit and worked to get us the best deal!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/01/2019 01:54 PM

Well thats what I like to hear! I am always pleased to know that my customers walk away happy. Thankyou for taking the time to rate us with 5 stars. Please feel free to call our service department for any questions or concerns, we will be glad to help you. 
-Shawn Miller (service manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LB
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Lani B.
Orem, UT
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai Santa Fe!
I love my Hyundai Santa Fe! It's the second one I have bought. Murdock has been great to work with, and their service center is the best.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/01/2019 02:03 PM

Nice ! We always love when our customers are satisfied , it helps us to stay motivated to do our very best. Thankyou Lani for the time you took to participate in our survey. Please feel free to call our service department for any questions or concerns that  you might have in the future. We will be glad to help you out.
-Shawn Miller (service manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JM
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Jason M.
Lindon, UT
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always perfect
As always, I came in and out in 35 minutes with an oil change and car wash!! I love their service!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/04/2019 03:53 PM

Thankyou Jason for taking the time to take our survey as well as rateing us with a 5 star! Your feed back is what helps us learn and grow as a service team. We appreciate you as a customer and we are always more then willing to help out with any problems or concerns you might have. Thanks again Jason
-Shawn Miller (service manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RR
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Reed R.
UT
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
slow service
5 hrs. in the waiting room.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/29/2019 06:32 AM

Reed-
We appreciate your willingness to respond to our survey and your honest feedback. I understand the frustraton in the time you spent waiting in the waiting room, and apologize we were not faster in getting your work done when you were here.  Please allow one of our service advisors to contact you in the next few days to see if there is anything we can do to make this up to you. We do valve your business and want to improve our service experience for all our guests.
--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KK
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Kim K.
Sterling, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
January
Great Service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/29/2019 08:47 AM

Thank you for taking the time to respond to our survey! We are so happy to hear about your wonderful experience with our service department. We hope to see you again in the future!
-Shawn Miller ( Service Manager ) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JL
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Jory L.
American Fork, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service!
Excellent service!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/29/2019 08:49 AM

Thank you for taking the time to respond to our survey! We are so happy to hear about your wonderful experience with our service department. We hope to see you again in the future!
-Shawn Miller ( Service Manager ) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KM
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Kathy M.
Lehi, UT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Everything was great
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/29/2019 08:47 AM

Thank you for taking the time to respond to our survey! We are so happy to hear about your wonderful experience with our service department. We hope to see you again in the future!
-Shawn Miller ( Service Manager ) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AC
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Alvin C.
Orem, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service appointment .
I was a little disappointed that the popcorn machine was empty when I arrived and it was not restarted until I was about ready to leave.
Otherwise the car was taken care of well and in good time as promised.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/25/2019 06:59 PM

Alvin,

I'm sorry to hear about the popcorn machine! We try to keep it fresh all the time, but boy do we have a lot of customers that love our popcorn! If there is ever another issue with any of our service guest amentities, please let our team know and we will make it right! We do appreciate your feedback and look forward to serving you again soon.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Got everything checked at faster then they said originally they were kind and very helpful
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/22/2019 08:42 AM

Thank you for taking the time to answer our survey and give us feedback on how your visit with our service department went. We are happy to hear how great your experience was. 
- Shawn Miller ( Service Manager )

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Had a great experience, they were fast and washed my car for me.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/18/2019 07:26 PM

Dear Guest,

I'm glad to hear about your good experience with us! We do our best to give you the fastest service in Utah. And with any service we make sure to wash your vehicle so it looks as good as it feels! We look forward to serving you again in the future.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A good job
I can count on them to do what I expect
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/17/2019 06:18 PM

Thank you so much for taking the time to respond to our survey. We are happy to hear that you had a great experience with us, and we are looking forward to seeing you again in the future. Thank you again for your feedback and for your kind words.
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Decent service
It took longer then expected but the lobby was nice.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/15/2019 03:32 PM

Thank you for taking the time to respond to our survey. We apologize that your visit with us took longer than expected, and we're sorry for any inconvenience or frustration that may have resulted from our untimeliness. We are very thankful for your honest feedback and helping us become better. A service advisor may contact you in the next few days to talk about your experience and how to make the next visit better. We again apologize. Thank you for your feedback.
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LP
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Lloyd P.
Payson, UT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice experience
God service , friendly people and comfortable waiting !
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/12/2019 09:12 AM

Lloyd,
Thank you so much for responding to our survey. We are happy to hear that you had a good experience with us, and we are looking forward to seeing you again in the future! Thank you again for your business and your feedback.
-Shawn Miller (Service Manager)

SHAWN M. from Murdock Hyundai Lindon responded on 01/12/2019 09:38 AM

Lloyd,
If there is anything else we can do to make your future visits better please let us know! But we are still glad you had a good experience!
-Shawn Miller

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JJ
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Jack J.
Riverton, UT
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock does offer good service through it's quality staff.
Let me know when you add the Genesis line to your inventory. I love my Genesis car and am anxious to purchase another.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/07/2019 07:00 PM

Jack,

Thank you for your kind feedback! I'm confident to say that we have the best service team in the state! We will let you know about that Genesis line, it's coming soon! Let us know how we can make your next experience even better.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BW
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Barry W.
Payson, UT
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
cael was great!!
Murdock service is always a great help. Cael was great.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/07/2019 06:47 PM

Barry,

Thank you for your feedback! Cael is a great service advisor, we are grateful to have him on our team! With our always-free Multi-Point Inspection, we want to make sure you always have the smoothest running vehicle possible. We look forward to serving you again in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BW
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Brad W.
UT
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful
We are new to the state and needed our Santa Fe services. From making the appointment to getting the service done, every one was helpful and friendly.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/05/2019 10:12 AM

Brad,
Thank you for taking the time to respond to our survey. We are so glad that you had a good experience with us! We're looking forward to serving you again! Thank you again for your kind words and your much appreciated feedback.
-Shawn Miller (Service Manager) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
EA
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Erin A.
Provo, UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
They were amazing
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/05/2019 09:33 AM

Erin,
Thank you for responding to our survey! We are so glad that you had an awesome experience with us! We are very grateful for you feedback and your kind words. We are so thankful for you business and we're looking forward to seeing you again!
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AC
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Anneta C.
Lehi, UT
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service !
Great service as usual!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/02/2019 02:48 PM

Anneta,
Thank you so much for responding to our survey! We are so happy to hear that you had a good experience with us, and we are looking forward to giving you another 5 star experience in the the future! Thank you again for your feedback.
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2019 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
!!
Simple experience.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/29/2018 01:26 PM

Thank you so much for responding to our survey. We are happy to hear that you had a great experience with us! We look forward to serving you again in the future, and we thank you again for the feedback!
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JL
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Jackie L.
Heber City, UT
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
have to come back in for the same fixture.
had my looked at and apparently fixed. Murdock has always been good to us. I just need my car fixed.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2018 02:13 PM

Jackie,

I'm sorry to hear that your repairs weren't a onetime visit. Sometimes we have to order in special parts to fix the issues that we discover. Our goal is to get you and your vehicle back on the road as quickly as possible. Thank you for your feedback, we look forward to improving your next visit.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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