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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

AH
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Anthony H.
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love love love Murdock Hyundai!
Everyone we worked with was so professional and attentive!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/17/2019 07:04 PM

Dear Guest,
Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RM
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Robert M.
UT
2018 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Caring personnel
The staff make sure customers are well taken care of!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:34 PM

Dear Robert, 

Thanks for taking the time to write a review! We do our best each day to make every guest's visit a 5 Star experience. We are thrilled to hear that our staff took care of you! We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RH
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Randy H.
Orem, UT
2017 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2019
verified customerVerified Customer
Category: Service
Review concerns
They listened to my concerns. Said they will work on addressing communication and time commitment.
Recommended
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RC
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Robert C.
Nephi, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is great and the servi e advisor Cael is very knowledgeable and pleasant to work with
Murdock Hyundai is truly a great place for shopping vehicles. The service staff and the sales staff are absolutely wonderful to work with.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:27 PM

Dear Robert,

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We are glad Cael was able to do that for you. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
HB
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Harold B.
Eagle Mountain, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. Clean car wow
Always nice and clean . fast service respect customers
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:26 PM

Dear Harold,

Thank you so much for the review! We strive each day to make every guest's visit the best it can be. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LM
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Lawrence M.
Springville, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock Hyundi Rockd
Whenever you go into Murdock Hyundai you feel like you’re dealing with people who really care about you and I willing to do anything to make sure you have a great experience.
If I have one complaint it’s that sometimes things take a little longer that I would like them too. ALl You know you can’t do better than Murdock Hyundai
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:17 PM

Dear Lawrence, 

Thanks for taking the time to give us a review! We try our best  to make every guest's visit the best experience it can be. We appreciate your business and value your trust in us. 

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AP
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Arthur P.
Vernal, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy people very nice
Great place
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:15 PM

Dear Arthur,

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RH
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Randy H.
Orem, UT
2017 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2019
verified customerVerified Customer
Category: Service
Review concerns
They listened to my concerns. Said they will work on addressing communication and time commitment.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/04/2019
Service Type: Maintenance
Category: Service
Slow service
They’re friendly, but the service was very slow. I don’t know if it was the day or not, but it was very slow. The text message was sent to me, but when I texted back, know one ever responded back.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/05/2019 08:07 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BS
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Blaine S.
Highland, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is great. Relaxing atmosphere with personal care
The Hyundai service department is dedicated to timely service and answers all concerns and quesions.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:42 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Highland, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing car service
Hyundai of Lindon always takes care of us and does a great job.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JL
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Jory L.
American Fork, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Love Hyundai!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly people willing to help.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:07 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First maintenance visit
Kind of a let down...all though the services were performed well...the car wash was bad..exterior was still dirty in places and windows not cleaned and no vacuuming.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:07 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KU
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Kaytlynn U.
Orem, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place to wait
They provide a tv, free popcorn and various drinks while you wait. Best place to wait for my car to be serviced.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MG
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Mike G.
Fairview, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is fast. Not a long wait.
Oil change is less expensive than others.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Vineyard, UT
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful staff!
Cael helped me & he was absolutely great through the whole process. So were the service staff and the checkout staff.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BC
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Brenda C.
Lindon, UT
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Purchased tire after blow out
Service guy got tire ready in less than 30 minutes...much appreciated.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LM
gravatar
Lawrence M.
Springville, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Most Excellent
I do not remember who my service man was but he was excellent and as always they come to you on every issue and discuss it with you there is no pushing or super sales type of behavior. They fix what is broken and that is all and they always wash your car afterwards it’s a great car dealership
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Springville, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Thank you
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/21/2019 07:25 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CJ
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Cydnee J.
Elmo, UT
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 02:47 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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