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CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Springville, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service.
Awesome fast service, friendly people.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2019 06:51 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Eagle Mountain, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Things were good.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/22/2019 01:02 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KG
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Karl G.
Provo, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly. Give all information I need. Quick
All staff we have had contact with give great customer service. They are knowledgeable and friendly. Love the popcorn and soda in the waiting lounge
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/19/2019 04:27 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RC
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Robert C.
Nephi, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service is great and the servi e advisor Cael is very knowledgeable and pleasant to work with
See above comment
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/19/2019 04:25 PM

I'm glad to hear that your interactions with our team have been satisfactory. Our goal is make you feel comfortable and at ease in our dealership and work hard to make it so. We hope you will keep trusting us with your vehicle and we look forward to seeing you again.
Thanks
Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything was as expected
Cael was very knowledgeable about the concern I was having and how we were going to take care of the problem. Somehow I always end up with the same tech doing the work, he is always so clean and does amazing work!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/15/2019 02:35 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AM
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Annette M.
Spanish Fork, UT
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly very helpful
The service department was very friendly and helpful.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/13/2019 02:34 PM

Hi Annette,
We're so happy to hear that you had a positive experience with us at your last visit!  We hope to be able to help out again for any future service you may need. Have a great day!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JS
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Jonathon S.
UT
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Seems like they know what they are doing and very friendly
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/12/2019 06:32 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Friendly and Helpful
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 02:41 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Cedar Hills, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick
They had my oil change done before I knew it
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 02:51 PM

Thankyou for the 5 star review! We truly appreciate your service and we always try our  best to make your visit a pleasant experience. If you have any questions or concerns please feel free to call us. We appreciate you and thanks again!
--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Springville, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
9
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 04:37 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ML
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Michael L.
Eagle Mountain, UT
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department!
Every time I’ve brought my car in to be serviced I’ve always been treated with “5 star service” great company, keep it up
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 04:37 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait times but great service
Takes a little longer than most places but for a dealership great service people
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 03:32 PM

We are very sorry for the long wait times. With the weather getting a little warmer out, business has been getting busier.  We do appreciate the awsome rating and the 5 stars. We are always trying our best to  meet the needs of the customers, sometimes taking a little bit longer than expected and we apologize for that. If you have any concerns or questions please feel free to call us or stop by our dealership anytime during normal business hours.
-Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DD
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Dana D.
Springville, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
terrific staff
Everybody here is very friendly and attentive. Nice cozy atmosphere and the popcorn is not bad either. :-)
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 04:38 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lindon, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Helpful people
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 04:38 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Always looking out for you when you need help and lots of options if you aren’t able to stay and wait for the repairs. Friendly environment as well
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/08/2019 05:13 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JB
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Jonpaul B.
Provo, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast!
In and out. The lobby rocks to wait in...
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/05/2019 05:48 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DA
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Devri A.
UT
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai sucks
They were supposed to replace my air filter. they said they did and i thought everything was fine. but this last oil change appointment they told me there was no air filter in my car. no one else has touched my car except hyundai. so someone messed up and forgot to put in the filter
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/02/2019 04:12 PM

Devri,

I am very sorry to hear about your recent experience. Our goal is to give you the very best service with every visit. I am very sorry that we did not live up to our standards in your recent visits with us. I would like to hear more about your experience and learn how we can make it right for you. Please look for communication from me or one of my assistant service managers very soon. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Springville, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service appointment
Always friendly and helpful.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/29/2019 01:17 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JE
gravatar
Julie E.
Mapleton, UT
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Julie
The service and people are excellent. Just wish the wait time wasn't so long.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/28/2019 07:19 PM

I'm glad your service experience was to your liking, and I apologize for the wait time. We take your comments very seriously and try to improve to the best of our abilities. We hope you will continue to trust us with the care of your vehicle.
We hope to see you again.
Thanks
Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MW
gravatar
Maureen W.
Orem, UT
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Murdock and their staff!
Great place to buy a car and will continue to service my car with them
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/27/2019 02:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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