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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

DB
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Deborah B.
Wilmington, NC
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What happened to my tire repair kit?
The service was good until I noticed that my tire repair kit for my Hyundai Accent was missing. I am going back up to the dealership to secure a new kit.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 05/17/2016 05:25 AM

Good morning,

Thank you for taking the time to speak with me this morning. I look forward to seeing you soon.

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional
Always very professional.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 05/17/2016 05:30 AM

Good morning,

I reched out and replied to your email this morning, and Im looking forward to hearing from you at some point today .

Thanks again, Casey Smith.

Employees worked with
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CHRISTOPHER BRUNK DEEN
JM
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James M.
Wilmington, NC
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Blaine
Very nice. Efficient. Took care of my problems.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 05/13/2016 04:33 AM

Good morning,

   I wanted to reach out personally and Thank You for taking time out of you day to fill out our survey. We greatly appreciate the feedback and great scores. Have a great finish to your week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
IR
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IAN R.
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Even though I mixed up the appointment time and showed up an hour late, I was still treated very well. Great, thorough service and a friendly, professional staff.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 03/31/2016 05:44 AM

Good morning,

    I wanted to reach out personally and Thank You for taking the time to fill out our review. A great score goes a long way, and we look forward to seeing you on your next visit to Parkway.

Thanks again,
Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
RG
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ROBERT G.
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service couldn't repair obscured rear camera view
My recent Hyundai service experience was excellent except for one thing. Check-in was prompt, loaner car was ready, and service was provided in less than the estimated time. But the view from the rear view camera is still partially obscured even after replacement with a new camera. I would swear that this partial obscurity was not visible when we first bought the car. The defect is being described as common to all Santa Fe Sports with the rear camera.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 03/17/2016 08:42 AM

Good morning,

I totall agree about the camera, that it is a defective design. We actually even looked at another one last night, and its plate was visible, even more than yours. I am sorry for the defect and if they ever come up with another fix, I will let you know. Have a great day .
Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
TH
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Tom H.
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The employees
Your part was great, but the out side company that you had put in the new windshield did not clean it very well living a film on both outside an inside of window, we had to stop and clean it due to the sun glare no big deal thanks for the great service. Tom H
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 03/16/2016 11:53 AM

Good afternoon,

Our team just wanted to reach out and Thank You for taking the time to fill out the survey. We greatly appreciate you letting us know how we are doing. Have a great week.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JG
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John G.
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
treat you very well
I brought the SUV in earlier than the appointment time and Chris Deen made sure I got out quickly knowing I had another appointment that morning. He even showed me the dirty cabin filter to get my permission to replace it.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 03/10/2016 05:40 AM

Good morning,

I just wanted to reach out, and Thank You for taking the time to fill out our survey and give us a 5 star mark. We greatly appreciate you taking the time to do this.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JC
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John C.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Treated wonderfully by Service Staff.
Took my car in exactly at appointment time and was completed faster than expected.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/18/2016 06:55 AM

Good morning,

Our team wanted to reach out and Thank You for the 5 star review. We greatly appreciate you taking the time to fill this out for us.
Have a great rest of the week, and a great weekend.

Employees worked with
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CHRISTOPHER BRUNK DEEN
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Verified Customer
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Only Problem
Service was excellent but sending a six month service special savings list two days after my service leads one to believe there is no co-ordination at the dealership.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/12/2016 04:10 AM

Good morning,

We wanted to extend our Thanks for the 5 star review. We greatly appreciate the feedback, and look forward to seeing you on your next service visit.

Casey Smith-Service Manager
Please keep the offers and I will validate them on your next service visit. Thanks

Employees worked with
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CHRISTOPHER BRUNK DEEN
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Verified Customer
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Parkway Hyundai Service
I have two Hyundais and have them serviced at Parkway. Best service experience I have had at a dealership. Thanks
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/10/2016 04:53 AM

Good morning,

We wanted to Thank You for the great score we received. This really helps us know how we are doing in our service department.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JW
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John W.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Chris is Great
Excellant
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/08/2016 06:13 AM

Good morning,

Our team wanted to reach out and Thank You for the amazing 5 star review. We look forward to seeing you on your next service visit.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
MS
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Michelle S.
Castle Hayne, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service staff!!!!
I absolutely love the service I receive at Parkway Hyundai! I have never had a bad experience. I always ask for Chris Deen when scheduling any and all of my services. He's very helpful and knowledgeable, I never have to question any of the services he may suggest. I honestly trust him with my pride and joy. I love my car and I love the entire Parkway staff!!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/05/2016 01:53 PM

Good afternoon.

We wanted to Thank You for the amazing 5 star review. Our team looks forward to seeing you in the future. Have a great weekend.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
BE
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BYRON E.
Wilmington, NC
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly and speedy service.
The service writer (chris) was very helpfull.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/01/2016 07:10 AM

Good morning,

We wanted to Thank You for taking the time to let us know how our service department is doing. Thank You for the great review, and have a great rest of the week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
PB
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Pamela B.
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Trust and Efficiency
I have always been pleased with my service at Parkway for my Equus. They have warned my trust. Especially like to work with Chris.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 01/18/2016 07:42 AM

We appreciate the awesome feedback. It goes a long way for all the employees here that put the full effort in customer satisfaction. We look forward to seeing you on your next service visit.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
EM
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ESTHER M.
Wilmington, NC
2012 Hyundai Elantra Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personally knowing the service center staff
Wish my tire purchases from Parkway would come with road hazard & warranty. I don't even know the treadwear mileage rating on them.
Not Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/30/2015 07:29 AM

If you hvae time, please contact me at csmith@parkwayofwilmington.com, and I will see if we can calrify on your warranty information on the new tire . Thanks again for the great marks .

Employees worked with
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CHRISTOPHER BRUNK DEEN
DP
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DENNIS P.
Leland, NC
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Top Notch
Parkway Hyundai has exceeded our expectations in sales and service. Chris has been an excellent service representative.Kudos to the team!
Dennis P
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/20/2015 07:35 AM

Thank you so much , for the amazing review of Chris, and we hope you have a great Thanksgiving, and we look forward to seeing you again soon.

Sincerely,
Your Hyundai Service Team .

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Winnabow, NC
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/18/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is not as good as it use to be
purchased an extended maintenance plan that was told included the annual inspection and I asked is this the state inspection and was told yes. when I took it in for the oil change and inspection I was told it was not for the state inspection it was for a safety inspection. Everyone does that for free anyway. The first time I took the car in I came home to notice the tires were not rotated, took it back and the agreed it was not done. I had a lot of confidence in the quality of my cars maintenance there but since getting the issues corrected on my other car after 2 months it will more than likely not be back and the new car will only be there for the services i prepaid.
Not Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/19/2015 05:06 AM

Good morning, I am sorry to hear about the communication error to when they sold you the contract and the vehicle. If you have some time in your schedule today , could you please contact me via email so that we can discuss this in greater detail and see if I can get this corrected for you . Thanks .
csmith@parkwayofwilmington.com

Employees worked with
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CHRISTOPHER BRUNK DEEN
AR
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AUDREY R.
Wilmington, NC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and friendly.
Chris Deen rocks
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/30/2015 04:16 AM

Thank you so much for the amazing feedback, it truly goes a long way with our customers and our emplyees.

Employees worked with
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CHRISTOPHER BRUNK DEEN
LS
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LARRY S.
Wilmington, NC
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer experience for my Genesis.
My overall experience has been very good. Specifically my dealings with Leroy Montgomery & Ken Burton, Sales to Chris Deen, the Hyundai Service Advisor to Mary Margaret Vann, GM, all have been very professional and responsive to my requests.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/17/2015 04:55 AM

Good morning ,

   We just wanted to thank you , for the amazing comments posted about our dealership and our emplyees. Thanks you so much and have a great week, and a great holiday season if we do not see you before then .

Casey-Service Manager Hyundai Service

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional Service.
Parkway Hyundai provided prompt professional service as promised.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 11/03/2015 10:10 AM

Thank you for sharing your feedback, we appreciate your business and look forward to seeing you at your next service visit.
Regards,
Phillina
SM

Employees worked with
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CHRISTOPHER BRUNK DEEN
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