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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

BG
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Brian G.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Christine is amazing
I have been coming to McGrath for oil changes for 6 years now and I always have christine she was amazing today just like every other time I have come in.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:54 PM

Hello Brian,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
EP
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Edward P.
Elmwood Park, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance visit to McGrath City Hyundai
everything was great and done on time.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019 04:00 PM

Hello Edward,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
WL
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Willie L.
Forest Park, IL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
verified customerVerified Customer
Category: Service
excellent service
service good from christine
Recommended
Employees worked with
CT
CHRISTINE TONELLI
TC
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Tawanna C.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall part for engine
.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/08/2019 07:15 AM

Hello Tawanna,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
WL
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Willie L.
Forest Park, IL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
verified customerVerified Customer
Category: Service
excellent service
service good from christine
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2019
Service Type: Repair
Category: Service
rating service lady very good mrs.christine
nice pe0ple work in service department
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/08/2019 07:15 AM

Hello Willie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
DR
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David R.
Chicago, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/03/2019 03:08 PM

Hello David,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MD
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Maria D.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service Rep
Christine Tortelli is the reason why I returned back to get service. She keeps me well inform explains everything to make me understand. The only bad thing are the labor pricing is ridiculous, for a customer who’s been with Hyundai for many years you’ll think there would be better offers or discounts on service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/03/2019 10:33 AM

Hello Maria,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/03/2019 10:34 AM

Hello Maria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
Great service and friendly staff. Very clean waiting area.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/29/2019 06:32 AM

Good morning Jacek!

Thank you for taking the time to post this review! Please enjoy the rest of your day!

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
RECALL
WAITING WAY TO LONG FOR A SERVICE THAT IT TAKE AN HOUR
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/29/2019 06:30 AM

Hello Norbert,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Forest Park, IL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful
They always let me know what I need and don't and by when.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:30 AM

Hello Sean,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Inattentive Staff
Super average service. I spent a full Saturday there, and then had to drop my car off again on a weekday. Both days I wasn't given updates about my car throughout the day until the service was complete. Basic communication would've greatly improved my experience. Also, the staff came across lazy and inattentive. I'm new to Chicago, so I defaulted to taking my car to a dealer because I didn't want to do research for a different option. They didn't give me any reason to go back.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:17 AM

Hello Ben,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
JR
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James R.
River Forest, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Really takes care of customer
Really takes care of customer
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:31 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SS
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Stanislawa S.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People you can trust
Good and fast service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:36 AM

Hello Stanislawa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JC
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Juan C.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Great service and great attention
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:37 AM

Hello Juan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CN
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Claudia N.
Chicago, IL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
RE
Great customer service .. It was an emergency. ..Bottom line I was very fortunate.. I thought I'd have to leave my car ..But they had the STARTER I didn't bitch waiting over 2 hours ..The team is great ..I also take my car there for all service ..oil change ECT .Wonderful all are amazing Eddy Kris Tony .so many more Thank you Claudia
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2019 08:35 AM

Hello Claudia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine and our staff provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SF
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Steven F.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A+ with Christine
I always go to Christine for my service and the service is always top notch!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/16/2019 05:29 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CC
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Caffie C.
Chicago, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Having great customer services
I think the oil change is too too HIGH
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/16/2019 05:30 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LT
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Leonel T.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My most recent trip to Mcgrath
Although the car had to stay for a few hours longer then I expected, I had every confidence that the Mcgrath team would, as usual, exceed all my needs. I love coming to Mcgrath. They’re always so friendly and easy to talk to.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2019 04:12 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MD
gravatar
Michael D.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always polite & courteous.
I'm always treated respectfully during my wait.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2019 04:12 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JV
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Jasmin V.
Elmwood Park, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Better than expected
Christine in service was great. The work on my vehicle was completed a lot quicker than expected and Christine made sure she followed up with me and kept me updated throughout the process.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:02 PM

Hello Jasmin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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