Business Solutions
SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

RR
gravatar
Ricardo R.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
R Rivera
Service is great and quick
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:06 PM

Hello Ricardo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
GD
gravatar
Gary D.
Chicago, IL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service people are very friendly and knowledgeable
The service people are very friendly and very knowledgeable they do their job well
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:06 PM

Hello Gary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SC
gravatar
Somchin C.
Streamwood, IL
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Home
Great service is the key of satisfied and happiness ! Thank you
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:06 PM

Thank you Somchin!!!

Employees worked with
CT
CHRISTINE TONELLI
LR
gravatar
Lacola R.
Chicago, IL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Christine went out her way to make sure we were satisfied
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/06/2019 07:28 AM

Hello Lacola,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
NO
gravatar
Noemi O.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
People
She’s was great
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/02/2019 08:36 AM

Hello Noemi,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Christine
I like Christine, she is nice
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/02/2019 08:50 AM

Hello Gary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Could be better
Didn’t get my fluids topped off
Didn’t get my car wash when there was car washes being done
Didn’t get my radio knob checked
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2019 07:07 AM

Hello Rene,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
GB
gravatar
Ghassan B.
Chicago, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good dealership
Most of the service advisors are pretty nice and helpful.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/25/2019 01:49 PM

Hello Ghasan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CG
gravatar
Claire G.
Chicago, IL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Waiting room
Christine understood that the waiting had no water and working cofffe machine and gave me a bootle -please fix the machine and clean the counter tops.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/25/2019 08:23 AM

Hello Claire,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JV
gravatar
Jose V.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Took a while but everything went great!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2019 06:21 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Melrose Park, IL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrific Customer Service
The gal that checked me if for my routine maintenance service appointment was just fabulous. She answered my questions, made sure I was comfortable waiting for my car and had the mechanics address the couple of small concerns I had with my new car. Plus, they washed my car and car mats! I am very pleased that my car was ready at the time I was promised. The visit to the service department started my day in a really positive way. Many thanks to team McGrath!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2019 06:21 AM

Hello Sophie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AB
gravatar
Aaron B.
Oak Park, IL
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Standard Experience
Everyone comes here out of necessity and it is shown by the available amenities. You won't be wow'd but you probably won't be upset either. The wifi works well so it is easy to slouch in a chair on your phone for the duration of you visit or watch one of the two TVs. Working space is limited if you had plans of being productive. The coffee has caffeine in it and is not the worst; if you're planning a longer maintenance I recommend bringing a snack, there are no vending machines or food available.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2019 06:18 AM

Hello Aaron,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LG
gravatar
La G.
Country Club Hills, IL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always receive great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/18/2019 08:05 AM

Hello La Greer,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
TY
gravatar
Troy Y.
Oak Park, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Was in and out in the time frame that was given.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/18/2019 08:02 AM

Hello Troy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MF
gravatar
Michael F.
Chicago, IL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine is the best!
Even though we've been to the shop quite a few times to have different warranty repairs done on our Sonata Hybrid, Christine at McGrath City Hyundai is always extremely courteous and professional each time we've had to take our car back in. She makes a frustrating experience more pleasant, and that's not easy to do. Thanks Christine!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/18/2019 07:53 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My car was finaly fixed and washed.
Need more explanation, more information about service. Customer shout understand that he is good hands.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019 07:38 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SF
gravatar
Steven F.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
100 Stars!
Fantastic customer service as always! Thanks again!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/09/2019 06:04 AM

Hello Steven,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff is fantastic!
Excellent service! Great people!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/09/2019 06:03 AM

Hello Deon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
VG
gravatar
Valentin G.
Addison, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Repairs
Gladly I found a dealer we’re they really take good care of their customers, took in my vehicle for service in less then a day I had it back they also provided me a ride home which I live about 20 miles from this location. I will definitely come back again for any type of service that I need for my vehicle. Keep up the great work!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/05/2019 06:36 AM

Hello Valentin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor communication
If you want to be forgotten and left in the waiting area until the last service member leaving for the day notices you, then buy your next car at McGrath Hyundai.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/04/2019 05:52 PM

Hello Ernesto,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.