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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

CC
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Caffie C.
Chicago, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People like chris
Please make sure that you have more coupon like beforevway back when
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/08/2018 06:03 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worst Day Thanks To McGrath
Please get rid of the older, caucasian female customer service agent. I usually deal with an older caucasion male and younger Latino male who both have excellent customer skills. This one visit tainted all my other 5 year experiences.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/08/2018 05:59 AM

Hello Kristina,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Eh
My car has been having the same issues for over a year. Every time I take it the mechanics "can't duplicate" the noise but as soon as I drive out of the lot you can hear it. They probably never even took it out for a test drive.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/03/2018 10:25 AM

Hello Aberham,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DA
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Daniel A.
Riverside, IL
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Christine is great
Friendly staff and great customer service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/03/2018 08:13 AM

Hello Daniel, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic Service
Fantastic service for my recall and even a free car wash.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/03/2018 08:26 AM

Hello Tyler, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JD
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James D.
Chicago, IL
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Christine was very friendly, and the work was completed within the estimated time. Thanks!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/28/2018 07:24 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DI
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Debra I.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the dealer
The people are great .
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/21/2018 09:23 AM

Hello Debra,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DI
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Debra I.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai
my engine light came on and you were able to see me immediately and took care of the problem quickly.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2018 07:41 AM

Hello Debra,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DM
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Dean M.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile
Christine and other staff were personable and very helpful with all my needs. Service was great!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2018 07:41 AM

Hello Dean,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
10 Stars!
10 Stars as usual! Christine always takes care of me and I couldn’t be happier!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/17/2018 08:01 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CC
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Caffie C.
Chicago, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The worker
Have a great smile
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/17/2018 08:00 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine Tonelli did a great job
They handled my needs, despite obstacles, very well. They treated me nicely. I would have liked to have been offered a loaner.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/14/2018 07:48 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LH
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Lisa H.
Maywood, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The communication and care given whenever I go into this location is always excellent
Everyone I've encountered at this location has the same attitude. How may I help you, and means it. Thank You'll for caring.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/06/2018 08:46 AM

Hello Lisa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JH
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Joann H.
Chicago, IL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed V &. Christline @ Hyundai on Grand Ave.
Both very professional and through. explain everything, dealing with them since 2008, my second car from there
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/17/2018 06:29 AM

Hello Joann,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that both Edward & Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DI
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Debra I.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
always pleased with the excellent service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/10/2018 04:13 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CH
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Claudia H.
Cicero, IL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Same
The waiting are and bathrooms have been clean.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/07/2018 07:26 AM

Hello Claudia,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/30/2018 01:59 PM

Hello Claudia,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MT
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Marlem T.
Chicago, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good communication
All repairs were communicated and work was done in a timely manner.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/01/2018 08:05 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
RC
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Ronald C.
Chicago, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Genuine desire to help customer, and provide excellent service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/30/2018 03:11 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unacceptable
Good thing I have family who live around the area other wise I would have been waiting in the waiting room for 6 hours when told my car would be complete in 3.5 hours.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/25/2018 08:04 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
TF
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Terry F.
Elmwood Park, IL
2008 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Still hesitant
I said previously what needed to be said
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/21/2018 08:11 AM

Good morning Terry,

I have verifyed that your part has arrived, please contact me when your are free. You can reach me at 773-889-9090 (select opt. 5, ask for Lori) or via email Lgiotta@mcgrathcity.com I would like to speak to you about your last visit. Thank you

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/21/2018 09:42 AM

See you on Saturday Terry! 

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/30/2018 02:06 PM

Hi Terry,

Hope all is well, thank you giving us a second chance! Both Christine and I would like to thank you again for all the wonderful comments on saturday. please be sure to fill out our rescore review. 

Loredana Giotta
Customer Success Manager 
McGrath City Hyundai 
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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