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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

RS
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Robert S.
Oak Park, IL
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Christine was very courteous and helpful.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/20/2018 07:25 AM

Hello Robert,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Melrose Park, IL
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice but slow.
Service staff are pleasant but it took over 90 minutes to get the oil changed in my car, even with an appointment. It was my first time there. I hope it gets better!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/20/2018 07:19 AM

Hello Sophie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SF
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Steven F.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
*****5 stars*****
In and out really quickly, and always a pleasure to deal with Christine. Highly recommend going to her when you take your vehicle here! Thanks again!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/11/2018 12:11 PM

Hello Steven,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JH
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Jason H.
Chicago, IL
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service.
Awesome
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/06/2018 06:12 AM

Hello Jason,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MC
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Melvin C.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
BEST SERVICES
Always the best!!!!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/06/2018 06:13 AM

Hello Melvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Horrible customer service
Went to McGrath talked to someone named Christine she was very nice. However the service was horrible. Let’s just say this is not luxury this is shit. I went in to fix my steering wheel and they fixed the steering wheel. Upon returning my car the ac didn’t work so i asked how long will that take? Christine said we can fix it today with a full inspection. So we did that a couple hours later she called and said your vehicle is ready. We arrived received the car and while we were driving the blinkers were not working. We drove back to hyundai and Christine was getting ready to go we explained the car is not fixed I can’t drive if no one can see my back blinkers, it’s not road safe. Instead of fixing the problem she said my shift is over everyone is gone. You can go across the street to Pep boys! Never in my life have I heard a dealer say to go to some random mechanic on a car. I will never return to hyundai McGrath again
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/03/2018 01:26 PM

Hello Kistal,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
HS
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Hector S.
Chicago, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent maintenance service
When I bring my car in for service, I get great customer service from time i am quoted and taken care of. I wouldnt think of taking my car anywhere else. You have a Great team work of guys working here but the one that takes.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/30/2018 05:10 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
EM
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Edmond M.
Harwood Heights, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai service
Professionalism ,convenience and outstanding customer service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2018 06:59 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Great service and good people.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2018 07:00 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MB
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Mihailo B.
Chicago, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service department
Get people top notch !!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2018 07:10 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SF
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Sara F.
Chicago, IL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Wi-fi a plus. Waiting area comfortable.
The service I received was faster than the initial estimated time. I appreciate the inspection the technician completed. He made recommendations for work that needs to be completed on my car.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/21/2018 09:34 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LP
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Lakeesha P.
Chicago, IL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine and the staff
Great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/17/2018 06:20 AM

Hello Lakeesha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JP
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Jessica P.
Elmwood Park, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Very thorough
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/17/2018 06:21 AM

Hello Jessica,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JH
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Jose H.
River Grove, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great employees
I wasn't...to recognized Christine tonelli, she is great every time i bring my Tucson for service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/14/2018 10:25 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
free oil and air filter replacement coupon
Everything went smoothly, within one-hour appointment. The email coupon worked.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/11/2018 07:41 AM

Hello, Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Kindest Regards, Loredana R. Giotta Hyundai Customer Specialist Lgiotta@McGrathCity.com 773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
TH
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Thelma H.
Maywood, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
U get out when they say u Will
Good
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/09/2018 10:01 AM

Hello Thelma,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Hanover Park, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE!!!
Had great service, all employees kept me well informed and provided efficient service ! Very impressed!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/07/2018 06:31 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
BW
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Brenada W.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I love Chris
Chris is honestly the reason I always come back. She is great when it comes to my vehicle and she goes above and beyond to make her customers happy! She treats us very nice and her concern for our concerns is amazing! She makes sure my sonata stays up and running!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/07/2018 06:32 AM

Hello Brenda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SF
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Steven F.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Christine was fantastic as usual! I was able to get in and out even with me running late for my appointment (sorry about that!). I will send anyone that I know here and directly over to Christine. Thanks again! 5 stars!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/03/2018 10:29 AM

Hello Steve,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MA
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Mary A.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine
Excellent customer skills
She even asked if I wanted a cup of coffee

Very kind and patient

Eddie and Christine are the reasons that we service all 3 of car with you
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/02/2018 06:42 AM

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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