CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Sonata

03/21/2018

Service Type: Repair

Verified Customer

Category: Service

Not reliable!

Purchasing more than one car here was a mistake! They don’t value their customers!!

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2018 01:54 PM

Hello Mr. Crespo,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

TY

Troy Y.

Oak Park, IL

2017 Hyundai Santa Fe S

03/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good Service

Got me in and out in a little over 90 min for last minute.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2018 01:52 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2015 Hyundai Sonata Hyb

03/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

The staff is very friendly and treat everyone equally. The wait in what the service is completed is not much. The mechanics do an excellent job. Personally, I trust to take my car to this workshop always.

Perfect!

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2018 01:53 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

JD

James D.

Chicago, IL

2015 Hyundai Accent

03/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good, Quick Service

I scheduled an appointment for an oil change and wiper replacement (and free inspection and wash). It was very busy (Saturday mid-morning), but they were able to get me taken care of in about an hour.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2018 01:53 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Tucson

03/20/2018

Service Type: Repair

Verified Customer

Category: Service

Oil change

Christine helped me out. She was very friendly and everything was finished quickly.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2018 01:54 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

EA

Elsa A.

Chicago, IL

2016 Hyundai Elantra

03/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

It has great service and all the workers were very friendly.

It was a very easygoing experience. The workers were very friendly and helpful.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/19/2018 08:35 AM

Hello Elsa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrsitne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

JH

Jose H.

River Grove, IL

2016 Hyundai Tucson

03/16/2018

Service Type: Repair

Verified Customer

Category: Service

2016 Tucson

Employees are always very knowledgeable specially.
Christine Tonelli. She is the best!

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/19/2018 08:36 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrsitne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

AB

Annette B.

Chicago, IL

2015 Hyundai Sonata Hyb

03/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

The staff

The staff is Great. Greets you with a warm smile and patience. Even when very busy. Love the waiting area.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/19/2018 08:39 AM

Hello Annette,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

HT

Herberto T.

Chicago, IL

2016 Hyundai Sonata

03/15/2018

Service Type: Maintenance

Verified Customer

Category: Service

Noise coming from engine bay

Took my vehicle to dealer. Christine I’m service immediately assist me by assigning me to a tech that had similar issues with other clients car and able to determine what the noise was: Christine, you are amazing

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/16/2018 03:07 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

LD

Lorena D.

Chicago, IL

2017 Hyundai Sonata

03/14/2018

Service Type: Repair

Verified Customer

Category: Service

Good customer service

Good job!

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/16/2018 03:06 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Forest Park, IL

2013 Hyundai Elantra

03/13/2018

Service Type: Maintenance

Verified Customer

Category: Service

Review

On time, courteous workers, keeps my car in great shape!

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/14/2018 11:48 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

LH

Linda H.

Chicago, IL

2007 Hyundai Sonata

03/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Expected

I've been coming since 2007 and always get great professional service . I also need the popcorn machine back Please.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/12/2018 11:38 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

FV

Florencio V.

Chicago, IL

2016 Hyundai Sonata

03/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Great service and friendly staff

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/12/2018 11:43 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

RP

Robert P.

Chicago, IL

2014 Hyundai Elantra

03/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

NO COMMENT.

NO COMMENT.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2018 11:23 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

LB

Latasha B.

Oak Park, IL

2013 Hyundai Accent

03/06/2018

Service Type: Repair

Verified Customer

Category: Service

Love Mcgrath??

I love coming to this Hyundai dealership. They alway make sure everything is taken care of. My experience here and with the staff is always great ?

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/07/2018 08:54 AM

Hello Latasha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2012 Hyundai Sonata

02/27/2018

Service Type: Repair

Verified Customer

Category: Service

My experience

Overall the place is great I just wish Christine could've told me to wait for inspections before getting things done that I feel that could've waited due to the important thing that need to be done has to wait because i Don't have the money now... and the labor is expensive I will tell a friend but I would've to warm them about the labor

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/28/2018 06:10 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Franklin Park, IL

2013 Hyundai Santa Fe S

02/26/2018

Service Type: Repair

Verified Customer

Category: Service

Nice place

Nice place, good attitude. Only reason for not having 5 stars is this is the second time I notice that during the oil change service, the typical checks didn't get done. 1st time my windshield fluid ran out two weeks after my visit which meant it was low when I took it in (I don't use it very often) 2nd time my headlight bulb was out and I forgot to mention during drop off. Most places check for it things like this. Other than that however it was good experience and would still recommend since I'd be going back. I'll try to remember to mention it to them so they can make improvements.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/27/2018 07:59 AM

Hello ,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

DG

Desiree G.

Harwood Heights, IL

2016 Hyundai Elantra

02/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Awful Experience

The facility itself is nice. The waiting room was comfortable. When I asked a gentleman at the counter about car battery’s he was very knowledgeable and helpful in making sure I understood what was being done to my car. However, I was blatenlty lied to on the phone. When I asked if my service would be covered he said yes. And when it came down to what had to be done I felt pressured and rushed into paying basically 400. I’m a young and new car owner and I will never be making that mistake again. The people that come to you for help should be able to trust you. I will not be coming back here again if I can help it.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2018 12:28 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Elantra

02/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Diagnostic given was incorrect.

Was told my tire had a nail and wanted to charge me $40 to remove it when there was NO SUCH NAIL.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2018 12:41 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Tinley Park, IL

2014 Hyundai Santa Fe S

02/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service.

Great Service, Friendly people.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2018 07:39 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

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