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CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

JM
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Jose M.
Chicago, IL
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer service
Everything was excelente
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/09/2017 11:49 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Love your service Dept and always recommend
Don't car for the men in your showroom
Especially toward women buyers
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/06/2017 07:40 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
EW
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Eve W.
Oak Park, IL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Too expensive
See previous page
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/04/2017 07:31 AM

Hello Eve,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good, timely service
Able to get routine maintenance, plus a repair on a recalled part, performed in a timely manner. Everyone was very polite and friendly.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/02/2017 08:50 AM

Hello, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LP
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Lakeesha P.
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people are easy to communicate with and the service is amazing!
Most definitely!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/02/2017 08:51 AM

Hello Lakeesha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
NW
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Nancy W.
Des Plaines, IL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
verified customerVerified Customer
Category: Service
I feel it necessary to send a rescore of 5 due to the level of customer service exhibited in the follow up I have received regarding my concerns on my last visit to service my vehicle.
I would most definitely recommend McGrath to a friend or family member. The teams follow up is exceptional and it makes a customer feel that they are truly being heard.
Recommended
Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
River Grove, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Decent job
Christine was a great service advisor.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/29/2017 08:43 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
NW
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Nancy W.
Des Plaines, IL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
verified customerVerified Customer
Category: Service
I feel it necessary to send a rescore of 5 due to the level of customer service exhibited in the follow up I have received regarding my concerns on my last visit to service my vehicle.
I would most definitely recommend McGrath to a friend or family member. The teams follow up is exceptional and it makes a customer feel that they are truly being heard.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2017
Service Type: Repair
Category: Service
Level of service is always acceptable except for my last visit.
yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/28/2017 10:27 AM

Hello Nancy,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service was great and car was clean when picked up. However car was not ready when promised.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/26/2017 08:18 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AC
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Angel C.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people to work with
The staff here are always friendly and welcoming when you bring in your vehicle for service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/25/2017 07:37 AM

Hello Angel,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
PR
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Patricia R.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's very clean, quite, and has internet that works.
The workers were very helpful.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/25/2017 07:37 AM

Hello Patricia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MD
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Michael D.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Sept. 2017 dealership visit
Prompt service & a great attitude.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/25/2017 07:38 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
TM
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Tiffany M.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Staff are always friendly
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/22/2017 12:07 PM

Hello Tiffany,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SB
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Sharee B.
Maywood, IL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nothing
N/A
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/21/2017 08:08 AM

Hello Sharee,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Outstanding customer service. They go out of their way to make sure your are satisfied and that your questions are answered.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/20/2017 09:09 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful fast and friendly!
Nice courteous staff!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2017 02:05 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
ME
gravatar
Miguel E.
Chicago, IL
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Bad Service
Brought car in for service for an airbag light on dashboard. Car was fixed and light disappeared but steering wheel was left way off center. Brought car back immediately after it was given to me. Car was never test driven even though steering assembly had been fixed. Steering wheel was fixed 2/3 but still a bit off Centered. Decided not to bring car back as work is not of quality that I am accustomed to with other dealer.
Not Recommended
Charles F. from McGrath City Hyundai responded on 09/16/2017 01:31 PM

Hello Miguel,

Thank you for choosing McGrath for your Hyundai service needs. Sharing your experience with us is highly valuable. We respect your decision to allow us to service your vehicle. Customer satisfaction is major key to McGrath reputation. If you could please give me a call or email at your earliest convenience, I want to discuss why this visit wasn’t a five star visit.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with
CT
CHRISTINE TONELLI
MJ
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Mary J.
Norridge, IL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repeat customer of seven years.
Myself and McGrath are the only service providers of my Santa Fe. I know they will handle it as their own.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/13/2017 09:09 AM

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrsitine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance Review
Very friendly service! Smooth and easy... thanks!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/12/2017 02:20 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JC
gravatar
Jose C.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to service your car
Great people who work there and service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/11/2017 08:23 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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