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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

CB
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Carol B.
Chicago, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Staff is always respectful and friendly I never had to wait a long time
This is my fourth car with this dealership
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/28/2020 04:31 PM

Hello Carol, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
JR
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James R.
River Forest, IL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
verified customerVerified Customer
Category: Service
Really takes care of customer
Always helpful, courteous, professional service!
Recommended
Employees worked with
CT
CHRISTINE TONELLI
JR
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James R.
River Forest, IL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
verified customerVerified Customer
Category: Service
Really takes care of customer
Always helpful, courteous, professional service!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2020
Service Type: Maintenance
Category: Service
Extremely friendly and helpful
Always there for helpful, friendly, professional service.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/26/2020 06:09 AM

Hello James, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
ND
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Nagil D.
Harwood Heights, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall good experience
Christine does well to communicate progress of vehicle repair/maintenance.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/22/2020 05:21 PM

Hello Nagil, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always helpful!
The staff is always very nice and knowledgeable. Not to mention, they work pretty quick.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/21/2020 01:46 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
LA
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Leonel A.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff and great service
I took my Tucson for service and Christine was my advisor:) and she was so sweet and helpful! I will definitely go back to get my service done with her!
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/20/2020 11:05 AM

Hello Leonel, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice facility, service is clearly explained
I always know exactly what needs to be done and why. Loaner cars are provided when necessary providing a no hassle experience.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/13/2020 11:35 AM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
TY
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Troy Y.
Oak Park, IL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Oil change and fuel injection service less than 90mins
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/09/2020 08:08 AM

Hello Troy, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
DF
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Diana F.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
Never had a problem here. Always excellent customer service. Christina is the best.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 04/21/2020 07:26 AM

Hello Diana, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
BW
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Brett W.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job
The last service trip was perfect. Everyone was friendly, they did my oil change and tire rotation quickly and I was back about my day.

Thanks!!
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 04/10/2020 02:28 PM

Hello Brett, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
CE
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Carlos E.
Chicago, IL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Atienden bien
La atención es buena.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 04/10/2020 11:34 AM

Hello Carlos, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
TD
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Tara D.
Chicago, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service I was in and out
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 04/10/2020 09:51 AM

Hello Tara, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
DW
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Deangela W.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Very happy with service
I will highly recommend this dealership because they make sure let the customer is satisfied. Even if you had a misunderstanding.
Recommended
Employees worked with
CT
CHRISTINE TONELLI
DW
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Deangela W.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Very happy with service
I will highly recommend this dealership because they make sure let the customer is satisfied. Even if you had a misunderstanding.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2020
Service Type: Repair
Category: Service
Service is poor
Every since my first visit.... I never liked the performance of my truck when I received it back..
I had an experience with them ruining my rugs on my floor.
I just do not like the service that they provide for me there.
After my recent visit I spoke with the manager Chris. He was very understanding and helpful.
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 04/07/2020 09:41 AM

Hello Deangela, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
KM
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Katie M.
Carol Stream, IL
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great personality
Friendly and Great service
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/22/2020 03:30 PM

Hello Katie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Christine was knowledgeable and friendly. Good customer service.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/21/2020 07:31 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
AP
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Anna P.
Elmwood Park, IL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People there working there
Excellent
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/20/2020 02:54 PM

Hello Anna, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
DT
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Darlene T.
Elmwood Park, IL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
Category: Service
Great people working there
McGraff takes care of my recent problems
Recommended
Employees worked with
CT
CHRISTINE TONELLI
CC
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Caffie C.
Addison, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Patients
Need more coupons oil chance is to high
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/19/2020 11:12 AM

Hello Caffie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
DT
gravatar
Darlene T.
Elmwood Park, IL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
Category: Service
Great people working there
McGraff takes care of my recent problems
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2020
Service Type: Maintenance
Category: Service
SERVICING
all costs not explained, seat belt alarm not working properly , glove compartment dirty,,
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/14/2020 06:19 AM

Hello Esteban, 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
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