CT

CHRISTINE TONELLI

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

DJ
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Dennis J.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
attentiveness to detail and customer service.
Christine Tonelli, took care of me like my mom would treat me. i appreciated her overall customer service and dedication to get the best out of the situation. she is top notch.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:21 PM

Hello Dennis,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LW
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Laura W.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly staff
The staff in the service area are always welcoming and friendly. They do their best to always keep you informed as to the progress on your vehicle.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/19/2019 03:01 PM

Hello Laura,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

TG
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Thania G.
Melrose Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Service is always fantastic!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/02/2019 07:41 AM

Hello Thania,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AF
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Aaron F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrific Service
Christina was a joy to work with. I brought my car into McGrath City Hyundai to get some recalls dealt with and an oil change before a long car trip and they had me out the door very quickly. I got everything done that was needed and will be back for any future jobs I need done.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/02/2019 07:41 AM

Hello Aaron,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
2013 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
verified customerVerified Customer
Category: Service
Christine's review
While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.
Not Recommended
Employees worked with

AA
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Aharon A.
Woodstock, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr
Communication need to be more efficient.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2019 08:03 AM

Hello Aharon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AC repaired
Went in to get my AC repaired, and it was repaired. Thanks!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:28 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrstine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Lies
Never will come back
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:41 PM

Hello William,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

Verified Customer
Chicago, IL
2013 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
verified customerVerified Customer
Category: Service
Christine's review
While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2019
Service Type: Maintenance
Category: Service
Can't recommend
Stay away from this dealership. Their sales staff will bombard you with calls and make promises that will be broken as soon as you need service for the first time. Their service is a total and outer joke. Starting with poor scheduling, through long waiting times, no follow up and poor quality of work performed. Their extended warranties are absolutely worthless as they never seem to cover what they were promised to cover. Very disappointed with the brand and the dealership.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:30 PM

Hello Edar,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
H
Close to my house
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:32 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Servicing
I had a great experience.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:42 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
River Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent Visit
Christine is awesome.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 08:23 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CC
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Caffie C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People like chris
Need more coupons
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:38 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Cicero, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:40 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Customer Service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:41 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Christine was great as usual, I only wish things could go a lot faster!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:45 PM

Hello Ashley,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MS
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Micheal S.
Chicago, IL
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine Tonelli
Christine always makes sure I’m taken care of. She’s actually the reason I became and remain a customer of your service department.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 08:31 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrsitne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CH
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Cora H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Cudtomer
Did an excellent job.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/13/2019 05:52 AM

Hello Cora, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
...
...
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/13/2019 05:47 AM

Hello Konrad,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Close to my house
Good Service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:34 AM

Hello Diosdado,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
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