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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Chicago, IL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/a
N/a
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/05/2019 06:38 AM

Hello Jenny,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
EM
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Eric M.
Oak Park, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Eric M.
They fixed the issue and sent me home in an Uber while the problem was being fixed. Great service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/05/2019 06:40 AM

Hello Eric,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DD
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Daniela D.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed
I was waiting 2.5 hours but I sign that will be done in an hour and was just oil change She forget about me if I did not remind her I could wait much longer Very poor service I am very disappointed
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:28 AM

Hello Daniela,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always polite & courteous.
I'm generally pleased with the service I receive.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:31 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
EA
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Elsa A.
Chicago, IL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Elen
Good
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/21/2019 08:10 PM

Hello Elsa, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CP
gravatar
Charlene P.
Chicago, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Advisor Christine the best
Great helpful nice place to service my car.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/21/2019 08:12 PM

Hello Charlene, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2019
verified customerVerified Customer
Category: Service
Everyone is very NICE and Friendly.
The whole environment is very welcoming. They are very friendly. Kristine you make sure your costumer is taken care of. You go out of your way to make sure things get done. Laurie you were such great help yesterday. You took the time to explain things to me. Your very patient and understanding. Thank you for all you girls have done for me very appreciated. You GIRLS ROCK. Keep up the great work.
Recommended
Employees worked with
CT
CHRISTINE TONELLI
MD
gravatar
Maria D.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service people that work hard
I’ve been part of Hyundai for 5 years, the service personal especially Christine always make me feel at home. Her professionalism is just spectacular, always very friendly, honest and knows her cars. The reason I go to get service here and no were else, of how well the service staff take care of you. The one thing I dislike is the sales personnel trying to pressure you into trading your car while waiting on service, big turn off.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2019 07:27 AM

Hello Maria, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2018
verified customerVerified Customer
Category: Service
Recall
The service was excellent!
Recommended
Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great costumer service
People are very welcoming and professional
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/31/2018 12:53 PM

Hello Eric, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
GW
gravatar
Gerald W.
Schaumburg, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change Offer
The service is good, the service advisor is very nice, the waiting area is good. Spent about 1 hour, 20 minutes for an oil change and was told the "price went up" for the oil change as the price on the coupon sent to me ($54.95) was not what I was charged.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/29/2018 06:59 AM

Hello Gerald,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AB
gravatar
Annette B.
Chicago, IL
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Employees
I like the relationship between the clients and the employees. They get the job done within reasonable time and stays on a professional level. Always making sure the client is satisfied.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:16 AM

Hello Annette, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2019
verified customerVerified Customer
Category: Service
Everyone is very NICE and Friendly.
The whole environment is very welcoming. They are very friendly. Kristine you make sure your costumer is taken care of. You go out of your way to make sure things get done. Laurie you were such great help yesterday. You took the time to explain things to me. Your very patient and understanding. Thank you for all you girls have done for me very appreciated. You GIRLS ROCK. Keep up the great work.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/26/2018
Service Type: Repair
Category: Service
Repair time
It took them 2 months to repair my veh.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:03 AM

Hello Elizabeth,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:21 AM

Hello Elizabeth, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that both Christine & I  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2018
verified customerVerified Customer
Category: Service
Recall
The service was excellent!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2018
Service Type: Repair
Category: Service
The service clerks
All Good!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:04 AM

Hello Clifford,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CC
gravatar
Caffie C.
Chicago, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service and chris
You need to bring back the coupons also was in the other day the oil chance is to much $39.99 That is too high
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/17/2018 09:52 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JG
gravatar
Julita G.
Chicago, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service is amazing as usual. Christine is a professional, very helpful, been going there ever since I bought my car. Recommend it
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018 06:48 AM

Hello Melissa, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SF
gravatar
Steven F.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
*****5 Stars*****
5 stars as usual! I really enjoy going to see Christine, thanks for all you do!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018 06:24 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Prompt, courteous, efficient service. Good car wash and vacuum.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/29/2018 03:18 PM

Hello Jan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CE
gravatar
Calvin E.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality servise
In and out with in a hour.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/14/2018 09:24 AM

Hello Calvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
IC
gravatar
Isis C.
Chicago, IL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service review
See previous comments regarding Christine. Please note my overall score should not reflect the service provided by Christine as I personally rated her a four.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/10/2018 07:01 AM

Hello Isis,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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