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CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Chicago, IL
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The best
Always professional but the younger crew can learn from the older CSR’s. They are quick to transfer you.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/28/2017 07:51 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
poor service/timing
first time of poor service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2017 11:01 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service/Auto
Excellent service. Honest and trustworthy. Head and shoulders above the other Hyundai service/dealerships in the area!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2017 11:05 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DI
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Debra I.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and efficient and friendly
Apparently my appointment was not registered, but they took me in anyway. Service was excellent !! as always.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2017 11:06 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MG
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Marjorie G.
Oak Park, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent, courteous service.
Quick, responsive, pleasant and the car is clean when returned.
Better yet, my radio is not reset to some awful station.
Pleasant service crew.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/20/2017 12:48 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall on engine
2012 Hyundai Sonata recall. Transportion sucked they didn't even care how you get home or how you get there
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/19/2017 01:36 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
ES
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Esmeralda S.
Chicago, IL
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly
Happy
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/18/2017 02:30 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service people and what they do.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/18/2017 08:45 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Carol Stream, IL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
The service here is good. They do everything above expectations and at a good price.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/18/2017 08:42 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MB
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Michael B.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Going the extra mile
The team always goes the extra mile to meet your needs and do what they can to take care of the customer.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/18/2017 08:44 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
The whole experience was good
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/15/2017 01:59 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JM
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Jeremy M.
Chicago, IL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
verified customerVerified Customer
Category: Service
People are nice.
McGrath cares about their customers. They reached out to me to make sure my car was running smoothly. Great customer service goes a long way with me. Keep a smile on your customers.
Recommended
Employees worked with
CT
CHRISTINE TONELLI
HT
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Herberto T.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Christine Rocks
Awesome employee and always helpful
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/14/2017 07:39 AM

Hello Mr. Toro,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DC
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Dennis C.
River Grove, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Perfect
Cant ask for better service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/13/2017 08:31 AM

Hello Dennis, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DM
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Diane M.
Maywood, IL
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hospitality was excellent
Everything was great
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/13/2017 08:30 AM

Hello Diane, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
WS
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William S.
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
All service done as explained and in a timely manner
I always seem to get in and out of this dealership without incident.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/13/2017 08:29 AM

Hello William, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MG
gravatar
Munah G.
Forest Park, IL
2014 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like that it's closer to me, and the staff is very friendly.
Overall, I prefer taking my car to the dealer but it is becoming crazy expensive to get a simple task done.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2017 09:33 AM

Hello Munah,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nothing done about grinding noise in tire
Still hear grinding noise in right passanger tire
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2017 09:34 AM

Hello ,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
BQ
gravatar
Bonnie Q.
Forest Park, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding
The personal touch from the staff who remember me
Quality service for my car

I need to point out one issue which there is way to many phone calls and e-mail mails.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/05/2017 02:42 PM

Thank you for the feedback Bonnie!!!

Employees worked with
CT
CHRISTINE TONELLI
JM
gravatar
Jeremy M.
Chicago, IL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
verified customerVerified Customer
Category: Service
People are nice.
McGrath cares about their customers. They reached out to me to make sure my car was running smoothly. Great customer service goes a long way with me. Keep a smile on your customers.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2017
Service Type: Maintenance
Category: Service
People are nice.
Service n people are very nice n helpful
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2017 09:03 AM

Hello Jeremy,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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