CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

Verified Customer

Chicago, IL

2018 Hyundai Accent

12/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service and the Turnaround time.

The friendly customer service and quick turnaround for the oil change and inspection made for a rewarding experience.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/20/2019 06:44 AM

Hello

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

AH

Alicia H.

Chicago, IL

2016 Hyundai Sonata

12/20/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

Great service

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/20/2019 06:13 AM

Hello Alicia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

BG

Brian G.

Chicago, IL

2017 Hyundai Tucson

12/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Leaking oil

I came in to mcrgath for an oil change and it was done with in an hour which is alot faster than usual. But then the next day I see all over my new drive way that I have Fresh wet oil spots. So I bring it back to make sure it was done correctly. then I'm told that a washer on the oil plug had cracked and that it was something that happend pretty often... I could go on about how I was then lied to about this from ED. But nothing will happen so there's no point. Moral of the story just do yourself a huge favor and go to an actual reputable establishment that can do thier job and tighten things correctly and not lie to you about it. But Christine was amazing though out this experience she understood that it was my day off and she got my issue resolved very fast thank god for her! She always does such an amazing job with customer service! That's the only reason I'm giving 5 stars cause of Christine's excellent customer service. God bless her

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/19/2019 11:40 AM

Hello Brian,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

DI

Debra I.

Chicago, IL

2016 Hyundai Tucson

12/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

remote starter

Christine is my Technician and she always takes care of the service o need for my vehicle. I contacted her for my needs and an appointment was scheduled immediately. Upon installation she explained everything to me and made sure I was provided transportation due to my service taking time. she is definitely an example of excellent customer service!!!

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/19/2019 11:40 AM

Hello Debra

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmwood Park, IL

2016 Hyundai Tucson

12/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Will never come back to this location.

Staff was rude. The time it took to complete an oil change with having an apt made took 3 hours. Explanation of inspection was inaccurate. Went for an oil change in April and come the beginning of December, all the sudden things needs to be replaced urgently- mind you none of this was mentioned previously nor did anyone say in my April visit that certain things need attention. Also, when I was finally checked in my mileage was at 23K, was told that at 15K I should have had my fluids rotated, which would’ve cost close to $200. This facility is money hungry and the staff has an attitude. I’ve been coming to this place since 2016 and with each visit I’m growing increasingly frustrated.

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/18/2019 10:58 AM

Hello

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with

CHRISTINE TONELLI

KS

Kevin S.

Oak Park, IL

2011 Hyundai Sonata

12/16/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

I was over an hour late for my visit and they still got me right in for service.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/16/2019 12:17 PM

Hello Kevin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2018 Hyundai Elantra

12/09/2019

Service Type: Repair

Verified Customer

Category: Service

Great service and Fast

Great service and fast appointment setting up

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/09/2019 10:26 AM

Hello Karina,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

LR

Luis R.

Blue Island, IL

2018 Hyundai Sonata

12/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Honest review

When you walk into a service department or any business you expect to be greeted. This doesn’t happen here. I get the employees are busy but it takes 3 seconds to acknowledge your customer. Also when you’re called and told your vehicle is ready it should just be a matter of stopping in paying and the car be pulled up. My car wasn’t ready upon pick up. Lastly, the oil change reminder on the dash wasn’t reset. The sticker for the next oil change wasn’t replaced either.

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/06/2019 03:24 PM

Hello Luis,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with

CHRISTINE TONELLI

RP

Robert P.

Chicago, IL

2014 Hyundai Elantra

12/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great - I have never had a bad service experience these.

What else can I say? The McGrath service department is terrific.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/04/2019 08:40 PM

Hello Robert,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

EG

Earlester G.

Chicago, IL

2014 Hyundai Sonata

12/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Needs improvement

I love the Dealership in general its who check me in sometimes they have no knowledge of what's going on

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/04/2019 02:01 PM

Hello Earlester,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with

CHRISTINE TONELLI

JR

James R.

River Forest, IL

2018 Hyundai Sonata

11/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly, accommodating, professional

Always so helpful and efficient. The cashiers are great, especially Connie!

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/28/2019 08:05 PM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

HG

Horacio G.

Chicago, IL

2015 Hyundai Sonata

11/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

2 hours for Oil Change??????????

This is incredible. Made an appointment for oil change for 07:50 a.m.. They return my car at 10:00 a.m. 2 hours and they have Oil Change Express.

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/22/2019 11:33 AM

Hello Horacio,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with

CHRISTINE TONELLI

RH

Reginald H.

Elmwood Park, IL

2017 Hyundai Elantra

11/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great attitude

McGrath assures you courtesy,as well as respect hats off to the entire mcGrath team special thanks to christine and eddy who makes you feel like family gives you good service and get you in and out as quickly as possible thank you all

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/21/2019 12:47 PM

Hello Reginald

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

RL

Regina L.

Chicago, IL

2015 Hyundai Sonata

11/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Very good customer service

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/15/2019 03:47 PM

Hello Regina

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

DM

Dorothy M.

Chicago, IL

2012 Hyundai Tucson

11/14/2019

Service Type: Repair

Verified Customer

Category: Service

Jerry Winski and GM Jeremy Gleason willingness to listen and help.

This was one of the best experience I have had with a Dealership. I have been driving for over 40yrs and buying cars. And I can honestly say this have been the best experience I have had and Jerry Winski and GM Jeremy Gleason are the reason. Thank you guy so much.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/14/2019 04:11 PM

Hello Dorothy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

AG

Ann G.

Chicago, IL

2011 Hyundai Santa Fe

11/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Customer Service

Kept me updated and Christine is very knowledgeable.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/11/2019 12:41 PM

Hello Ann,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

AD

Ana D.

Chicago, IL

2016 Hyundai Accent

11/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service!

I always get great service at this dealer.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/11/2019 10:47 AM

Hello Ana,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

GD

Gary D.

Chicago, IL

2016 Hyundai Elantra

11/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service people

Great people specially Eddyville logo

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/07/2019 10:54 AM

Hello Gary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

MD

Michael D.

Chicago, IL

2017 Hyundai Elantra

11/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly service

Christine always takes care of me and will answer all of my concerns/questions.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/06/2019 08:39 AM

Hello Michael

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

TW

Toni W.

Broadview, IL

2016 Hyundai Sonata

11/06/2019

Service Type: Repair

Verified Customer

Category: Service

Poor

They are liers! Motor was blown they said it wasn't

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/06/2019 07:51 AM

Hello Toni,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with

CHRISTINE TONELLI

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