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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

WW
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William W.
Pauma Valley, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and a nice waiting area
Carlos is efficient, professional and personable. What more could you ask for in a service department?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2019 09:48 AM

Thank you for the kind words. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2012 Hyundai Genesis Co
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2012 Genesis coupe
Charging me $1100 to replace the passenger side window motor is ridiculous, especially on a car with $50,000 miles on it and it's the passenger side window motor so it got virtually no use during its lifetime.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2019 09:37 AM

I am so sorry for the cost of repairing the window. It was unfortunate to have the window motor and regulator fail at the same time. I completely understand the frustration with cost of a window for a vehicle with such low miles. I will try and get a hold of you this afternoon to see what we can do to help the situation. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
N/A
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2019 09:21 AM

I am so sorry for not getting  back to you sooner. I have been out of the office for the last couple of days. I have had a conversation with the technician working on your vehicle and will for sure try and keep a eye on the tire pressure in the future. Please feel free to come by and i can adjust the pressure, or if it works better we can pick the vehicle up and set tire pressure. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DB
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Dan B.
Menifee, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Carlos and his crew are superb
Thank you to everyone at Temecula Hyundai. Carlos and his crew are great to work with and they definitely know what they're doing when it comes to car repair. . the best thing is they make sure you're aware of the financial aspects of your repair ahead of time unlike most dealerships that will pad the list of repairs to maximize their revenues. Thanks again Carlos.... youguys ROCK !!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2019 09:14 AM

Thank YOU for coming in to have your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
EY
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Elizabeth Y.
San Diego, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Informative and efficient
Great job communicating what needed to be done and additional repairs that are required.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/22/2019 03:41 PM

Thank you so much for coming in to see us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MF
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Michael F.
Hemet, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
No Comment
No Comment
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2019 12:58 PM

I am very sorry about the time it took to service your vehicle. We all know that the parts for this repair were on a national backorder and we advise all customers that we unfortunately need to keep vehicles for at lest a couple of week when the vehicle is dropped off. We are at the mercy of Hyundai's parts department and delivering parts to us as soon as possible. I again apologize for any inconvenience we may have caused due to the recall on your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MS
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Mckenzie S.
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review only
Always outstanding treatment in the service department with Carlos my service advisor. Only reason I continue with dealership is because of service department.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2019 08:01 AM

Thank you so much for coming in. Hope to see you again for any future services. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RH
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Ricky H.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service at Temecula Hyundai
Carlos Velasco- Service Manager does an outstanding job! Highly recommend Temecula Hyundai and Carlos for your service needs.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/16/2019 07:30 AM

Thank you for the kind words. Hope all is going great. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CN
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Charles N.
El Dorado Hills, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I can't say enough good about them.
I was traveling in Southern California from up north. I had no appointment and I saw my Santa Fe hit 25,000 miles so it needed an oil change. I drove into Temecula Hyundai and contacted Service Writer Carlos Velasco. He said he could get me in and out for the 25K service while I waited.

Their waiting room has complimentary espresso and coffee drinks, bottled water, and popcorn.

My car was done in one hour, including being washed and vacuumed. I am very impressed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/15/2019 02:16 PM

Thank you so much for coming in to see us. It was my pleasure to take care of your vehicle needs. I hope you guys made it back home quick and safe. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
On time service!
I had an appointment and they were right on time! The routine service was faster than expected.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/13/2019 07:47 AM

Thank you for coming in to have your vehicle serviced with us. We are happy to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LG
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Lee G.
Murrieta, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
Service managers are polite, friendly and reasonably accurate in their repair time estimates.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/13/2019 07:29 AM

Thank you for the positive 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JK
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Jeong K.
Menifee, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Kindly people
They tried to the best for me and kindly. Best service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2019 08:12 AM

Thank you for the great review. We are happy to have you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service writers and managers the best
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2019 08:11 AM

Thank you for the great review. We are happy to have you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First rate service
Attention to the customer, thoughtfulness, thoroughness and professionalism characterize everything the staff does at Hyundai Temecula.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2019 08:11 AM

Thank you for the great review. We are happy to have you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MK
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Michael K.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Carlos is AWESOME!
Went in to have my radio fixed and Carlos made it happen!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2019 11:41 AM

Thank you for the positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DH
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David H.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I don't like reviews
Great wash job after service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2019 11:41 AM

Thank you for the positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Canyon Lake, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service people that are willing to take care of my car’s needs!
Excellent service department!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2019 11:41 AM

Thank you for the positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Genesis Service
Courteous staff. Facility and waiting area very clean. Refreshments adequate and very good. Shuttle service excellent. Car wash and interior vacuum a plus.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2019 11:41 AM

Thank you for the positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MS
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Michele S.
Murrieta, CA
2017 Hyundai Ioniq Elec
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Quick easy service nice folk.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2019 11:40 AM

Thank you for the positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KC
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Kenneth C.
Menifee, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Wish the service dept. was bigger
Pros. Service is good. Cons. it takes 3 to 5 days for an appointment.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/28/2019 03:09 PM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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