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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

JY
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Jacqueline Y.
Perris, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a great experience with Hyundai of Temecula
The service I receive is great. The service crew In the back are all awesome. Especially my service gut Carlos. Touches base with me throughout my whole service and keeps me informed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/31/2019 12:00 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JW
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Joette W.
Menifee, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
On each oil change & tire rotation, service time is 2 hours at most. My service tech is happy to give you information on what will be done, and follow up with what was completed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/28/2019 10:17 AM

Thank you so very much for the great review. We are happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SH
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Shareen H.
Temecula, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Carlos is an amazing service provider. Always peasant. Car wash is not perfect, but much improved from the past. They did break my half marathon magnet on the trunk though.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/28/2019 10:04 AM

Thank you so much for the return on the survey. We appreciate you and your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TR
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Travis R.
Winchester, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always outstanding!
The staff at the Temecula Hyundai service department is probably the best I have encountered at any dealer. I wouldn't even think of taking my Hyundai anywhere else.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/28/2019 09:59 AM

Thank you so much for the return on the survey. We appreciate you and your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service as always
Always receive the same excellent service no matter how big or small the job is.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/28/2019 09:58 AM

Thank you so much for the return on the survey. We appreciate you and your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
WS
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William S.
Wildomar, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Had needed accessories installed; hood deflector, door handle applique (to prevent finger nail scratches on the paint behind the door handle) and rear bumper shield to prevent scratches on the bumper when loading or unloading cargo in the back deck. As always, the service department and parts department obtained the parts from Hyundai that I needed. All went smoothly and work performed expertly. I'm very satisfied with the parts. Only thing I need now is a dash pad protector.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/28/2019 09:58 AM

Thank you so much for the return on the survey. We appreciate you and your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
PB
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Patricia B.
Murrieta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
RON Burleson
Very honest and accommodating
Love doing business with them
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/24/2019 07:35 AM

Thank you so very much for coming in to have your vehicle serviced with us. We appreciate your business.

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SB
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Susan B.
Temecula, CA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
verified customerVerified Customer
Category: Service
Everyone seems to want to make everything right and they keep checking to make sure.
Appreciate all you have done. Didn’t fully understand the situation until my son-in-law explained everything to me.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
EM
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Elise M.
Perris, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job!
We have been having our Sonota services her since we purchased it, they do a great job! James is an awesome salesman
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/21/2019 07:27 AM

Thank you so much for taking the timeout of your day to fill out our survey. We appreciate the positive review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DM
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Daniel M.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Always a good experience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/21/2019 07:26 AM

Thank you so much for taking the timeout of your day to fill out our survey. We appreciate the positive review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DL
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David L.
Winchester, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
People are the difference
I’ve owned a lot of cars, both foreign and domestic. Never in my experience have I been treated so well and by knowledgeable person as I have with Temecula Hyundai. The foundation of any enterprise is good people. You can teach expertise but if the people don’t already have goodness in them you’ll never attain the level of customer service Temecula Hyundai possesses.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/21/2019 07:26 AM

Thank you so much for taking the timeout of your day to fill out our survey. We appreciate the positive review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
BL
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Benny L.
Temecula, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff were great
I was greeted and served by friendly/helpful staff members.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/21/2019 07:25 AM

Thank you so much for taking the timeout of your day to fill out our survey. We appreciate the positive review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RH
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Rita H.
Menifee, CA
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
90K Service and Oil Change
Overall I had a pleasant experience
The repair took longer than expected but not longer than they told me it would take.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/21/2019 07:25 AM

Thank you so much for taking the timeout of your day to fill out our survey. We appreciate the positive review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SB
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Susan B.
Temecula, CA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
verified customerVerified Customer
Category: Service
Everyone seems to want to make everything right and they keep checking to make sure.
Appreciate all you have done. Didn’t fully understand the situation until my son-in-law explained everything to me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2019
Service Type: Repair
Category: Service
Not
Poor handling of what is covered under a warranty!
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/14/2019 08:46 AM

Mrs. Boyce,   

I'm sorry that you feel that we tried to take advantage of you because you are a woman. That is not the case at all. We advised on repairing issues on your vehicle that were caused by rodents in which your son saw the evidence of debris and rodent droppings in your vehicle. We as a store took care of the repairs on your vehicle with no charges to you. Unfortunately your warranty would not cover a repair of this nature. I hope the vehicle is working as designed since the repairs that were made. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager from Temecula Hyundai responded on 01/24/2019 07:35 AM

Thank you so very much for coming in to have your vehicle serviced with us. We appreciate your business.

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you Temecula Hyundai
My motor had to be replaced and Carlos and his staff were helpful and friendly during the process.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/14/2019 08:36 AM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gggg
Maybe
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/14/2019 08:49 AM

I'm so sorry you are still experiencing idle issues with the vehicle. Please feel free to contact me and we can see about taking care of the idle concern. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JM
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Josephine M.
Temecula, CA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Well done!
Outstanding, courteous, and professional service. Keep it up guys!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/14/2019 08:36 AM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MB
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Michael B.
Temecula, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
We had been contacted by Hyundai regarding a recall on out Ioniq, Hyundai had incorrect records and had create a very confusion mess out of the service needs on our vehicle. Carlos Velasco took the time to research all of the services required and what had previously been performed to get to the bottom of our service needs, and then coordinated to have the services performed in a timely and efficient manner. He and the service staff seemed to genuinely carry about providing great customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2019 04:18 PM

Thank you for the positive 5 start review. We appreciate you business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
HR
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Howard R.
Menifee, CA
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
7500 mile service
Fast, reasonable and excellent service and car washed!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2019 04:17 PM

Thank you for the positive 5 start review. We appreciate you business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DC
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Doris C.
Temecula, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
quick, efficient, friendly
The service department personnel work together well, helping the customer get needs assessed promptly, the work order explained to the customer, and projecting likely completion time. I always feel well taken care of!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/08/2019 07:30 AM

Thank you so much for the positive 5 star review. We appreciate your business and hope to continue to service your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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