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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

DR
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Daniel R.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Awesome people, Awesome service. Awesome fast.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/15/2018 06:21 PM

From the entire team at Temecula Hyundai we thank you for your business and we greatly appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
PC
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Patricia C.
Temecula, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EXCELLENCE
I love Temecula Hyundai. Everyone always exceeds my expectations. The service and the Service Representatives are exemplary, always pleasant, smiling and most helpful. If I wait for the service to be performed, everyone in the showroom says Hello and is pleasant and happy. I love my Hyundai and the excellent service makes it all the more special.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/15/2018 04:02 PM

I appreciate the awesome review. This place stays open because of customers like YOU. Thank you so very much for continuing to service your vehicle with us. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JS
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Jane S.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
I have high expectations when I bring my car in and Carlos and his team go above and beyond and do a great job. Getting my vehicle repaired was as stress-free and straight forward experience as possible. Thank you!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/15/2018 03:41 PM

Thank you so very much for taking the time to fill out the survey and for coming in to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JT
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John T.
Temecula, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change 8/18
Fast and efficient service. Kind and knowledgeable people. Easy to get in for an appointment. Have owned only Hyundai products since 2004 (XGS 350, Genesis Coupe, Santa Fe, and Sonata Hybrid Ltd). The next one will be a Hyundai as well.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/15/2018 12:43 PM

Thank you so much for being a loyal customer to not only Hyundai but to Temecula Hyudai. We hope to continue our great relationship.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DG
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Danielle G.
Temecula, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Carlos is awesome
After having a few major issues with my car’s engine, the dealership made sure everything was taken care of 100%. I will be back for all my regular service as well.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/15/2018 10:16 AM

Thank you for allowing us to repair your vehicle. We appreciate you coming back to have us be your service department. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TR
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Tai R.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
What makes Temecula Hyundai so great is CARLOS in service. He gets what it means to treat people right and help them.
All I can say is I have been bringing my wifes Sonata to Carlos for 7 years and he is the best. He is a great asset to the business and honestly if it was not for Carlos I wouldn't be bringing our Sonata all they way out there. Please know that his customer service is amazing. He treats his customers like a family member.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/14/2018 05:23 PM

Thank you very much for coming in to see us. We appreciate you as a customer. Hope all is well with the Sonata. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional service.
I was treated with respect and professionalism.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2018 10:56 AM

Thank you so much for the kind words. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
ST
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Shanelle T.
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A+ Service
My appointment was on-time and speedy. Friendly shuttle service staff.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2018 10:04 AM

Thank you for the great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Way to long a wait time for an oil change.
I had an appointment for an oil change. I was waiting while the vehicle was being serviced. I waited over 2 hours a 40 minutes for a 20 minute service to be completed. What is the point of having an appointment? If I knew it was going to take so long I never would have waited.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/11/2018 08:08 AM

I deeply apologize for the time it took for the service to be completed. I do see we performed a recall along with the service and it did add some time to the oil change.  It is no excuse at all for the time taken and you should have been notified that it was going to take longer to complete the service on your vehicle. I hope to see you again for any future service and I'm sure we can make your next experience a lot  better then this current one was. Please feel free to contact me if I can assist with anything now or in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DD
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David D.
Seal Beach, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence as usual.
Never a bad thing to say. Temecula Hyundai does it right! Time and time again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/10/2018 10:02 AM

Thank you so much for the great survey and for coming in to have your vehicle serviced. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MR
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Manuel R.
Winchester, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Friendly staff. My service advisor was very helpful and attentive to my needs.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/10/2018 08:10 AM

Thank you very much for the great response. We appreciate you and your business






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
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CARLOS VELASCO
Service Manager
PS
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Per S.
Temecula, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Genesis service
Service 100% satisfactory, good lounge for waiting, clean car received!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2018 08:24 PM

Thank you very much for the 5 star review. We appreciate your business.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
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CARLOS VELASCO
Service Manager
RF
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Rick F.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Last Minute Repair
A component of my starter went out last week around 3 pm and Temecula Hyundai was able to squeeze me in and get my vehicle repaired by closing time, complete with a wash and detailing! Service was excellent and staff was friendly, professional, and efficient. Carlos and Amanda were both terrific.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2018 10:39 AM

Thank you Rick for the awesome  review. Greatly appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AH
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Anthony H.
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Carlos, the Service Department Manager.
Carlos and his staff should be commended for their professionalism and attention to detail. This is the reason I've purchased five vehicles fron Temecula Hyundai.

Dealerships offer what the manufacturer provides. Hopefully Temecula Hyundai management understands this concept and credits the Service Department for its success.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2018 10:07 AM

Thanks for the awesome review. Hope to see you again soon. Have a great weak. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JA
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John A.
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Carlos
Great Guy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 10:05 AM

Thanks for taking care of the survey. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DD
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Dana D.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy
Had an appointment for 8:15. It took about an hour,waited there. Quick and easy. Everyone was very pleasant to deal with.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 07:54 AM

Thank you for the great response to the survey. We appreciate you as a great customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased with service
Took my 2016 in for service and though it was a bit pricey, the overall service was a pleasant experience. The facilitators were knowledgeable and workmanship fast.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/25/2018 12:11 PM

Thank you for replying to the survey. We greatly appreciate your business.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TJ
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Todd J.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
BSD Check
Good job.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/25/2018 07:06 AM

Thank you for the great review. We appreciate you coming in to see us for your vehicle needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MS
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Matthew S.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Dead battery
Called Hyundai service department, talked to Carlos about a bad battery in my Alentra that was still under warranty. He said bring it in and you’ll be done in 15 min. Showed up, walked right in, found out there were some recalls they had to take care; no big deal. Took the car, done 20 min later. Service was excellent and with a great attitude. Awesome service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2018 08:08 PM

Thank you for visiting us and getting your vehicle repaired with us at Temecula Hyundai. We appreciate the great survey.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AR
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Arlene R.
Menifee, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I had to ask about my oil changes and they had to give me a refund cause they over charged me on my package deal when I bought the car. I'm glad I asked!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2018 10:07 AM

Thanks so much for the great review. We appreciate you as a great customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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