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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Sun City, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change too looooooong.
They did the oil change which is needed for my vehicle. But close to 3hrs is too much. Almost everytime that I've come for an oil change its forever. But if I decide to pay for a service that's when its fast. Not cool in my opinion.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 06:34 PM

I am so sorry for the delay in time to take care of your oil change. Not quite sure what happened but I do hope we can make it easier and a lot quicker on your next visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CC
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Carol C.
Fallbrook, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service review
friendly and efficient
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 08:55 AM

Thank you for taking care of the survey. We appreciate the 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TT
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Tami T.
Fallbrook, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient
They're always fast getting me in and out.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/17/2018 07:18 AM

Thank you so very much for coming in. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CM
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Cathy M.
Murrieta, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfortable waiting room, service time matched estimated time quoted.
Staff friendly and efficient.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/17/2018 07:14 AM

Thank you for taking the survey and giving us a great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CM
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Colleen M.
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always good
Very happy with the people that work at Hyundai
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/17/2018 07:10 AM

Thank you for the great response. We appreciate you coming by to get your vehicle serviced. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JG
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Jessica G.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
I took my car here for an oil change last week and Carlos, the Service Manager, made sure I was taken care of from start to finish. They even arranged to have me dropped off and taken back to the dealership while my car was being serviced. I highly recommend this Hyundai dealership whether buying a car or getting your car serviced! Excellent customer service and overall a great dealership! Thank you again, Carlos and team, for everything! I will definitely be back!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/06/2018 07:19 AM

From our entire team at Temecula Hyundai, Thank you for coming by to have your vehicle serviced. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
BP
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Brianna P.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, quick service!
I brought my car in and Carlos was super helpful and very communicative with me. He was able to replace my entire engine in 4 days! I'm so thankful for Hyundai making what I thought was going to be a stressful experience, very easy and enjoyable! Much appreciated.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/06/2018 07:16 AM

Thank you for the kind words. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
The service is so good here, I drive all the way from Hemet.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/06/2018 07:15 AM

Thank you for the great response on the survey. We appreciate that you visit us all the way from Hemet.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2017 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kids wait area need major improvement
I already said my comment In the rating
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/28/2018 11:44 AM

Thank you for the feedback. I will notify the powers at be to see if we can vamp up the waiting lounge for the kids. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DL
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Donna L.
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly--- on time--love it
Real nice dealership Great employees
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 01:54 PM

Thank you for the great review. We appreciate you as a customer here at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Corona, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
Purchased my car here and very happy with their service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 07:50 AM

Thank you for stopping by to get your vehicle serviced and the 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JC
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Janet C.
Sun City, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Good Experience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 07:40 AM

Thank you for the kind words and great review. Hope to see you again for any service you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DM
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Deborah M.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
CLOSE BY, FRIENDLY SERVICE
I WAS DISAPPOINTED THAT OUR WINDSHIELD WASHER FLUID WAS NOT REFILLED.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/20/2018 11:32 AM

Deborah, 


     I am so sorry for the inconvenience of the washer fluid. Please feel free to contact me when you get a chance and I will be more then happy to take care of the washer issue. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
PC
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Patricia C.
Temecula, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
Always a pleasure to take my car to Temecula Hyundai. All of the Service Representatives are happy and smiling. They are professional and exceptionally helpful. I highly recommend buying your next car at Temecula Hyundai and servicing it there also.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/15/2018 03:42 PM

Thank you for the great feedback. We greatly appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Carlos was great. My car needed lots of work and he got me a loaner which I appreciated.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/15/2018 11:13 AM

Thank you so very much for the kind words. We appreciate you as a customer and glad it all worked out OK. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Manager
Good TeM
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/15/2018 10:05 AM

We thank you from the entire team here at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KS
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Khristine S.
Temecula, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Always efficient and great customer service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/15/2018 10:04 AM

Thanks for the great response. We hope to see you at your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SC
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Sean C.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Great customer service and very quick service. Complimentary Lyft was nice too!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/13/2018 02:10 PM

Thank you for the kind words. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JB
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James B.
Winchester, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
well taken care of
recall on sonata engine. engine was replaced. given a rental car to use. everything went smooth. made aware of other things on vehicle that need attention. not too pushy.
Carlos was good to work with.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/13/2018 07:00 AM

Thank you for the great survey, I am glad that we were able to take care of the engine replacement.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Perris, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Always great service. Been servicing my Hyundai Sonata since 2011with the same customer service guy. Carlos is great! Always gives 100% customer service with great detail.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/11/2018 07:37 AM

Thank you for taking the time to fill out the survey. We appreciate you as a repeat customer. Thanks for choosing Temecula Hyundai as your service department. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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