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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

KM
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Karen M.
Temecula, CA
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
carlos and service
Excellent customer service. Carlos is truly a great asset to yor service dept.he is very friendly,up front,and knows the business of Hyundai warranties and repairs.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JZ
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Jayson Z.
Fallbrook, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good day at Hyundai
Thanks for patching up my tire
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JJ
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Joelle J.
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks Temecula Hyundai
Great service is what I have come to expect at Temecula Hyundai. During a routine 15,000 mile service, the technician discovered that the airbag light was on and suggested the necessary repair. I was notified immediately that this would take longer and Carlos confirmed that this would work for me before they proceeded. The work was completed the next day, after parts were received and the problem was resolved. I appreciate the way Temecula Hyundai treats their customers, thanks guys!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
CH
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Charles H.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
only come here because it's close to my house
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/04/2017 09:43 AM

I would like to extend my apologies for your last couple of service visits. We try and make sure we shuttle whomever as soon as possible. We have recently started to use "lyft" as a company to drop people off and pick up as well. Please feel free on your next service to ask if we can call a "lyft" and we will be more then happy to take you and also pick you up. On behalf of our entire service team we thank you for your business and apologize for any inconvenience we may have caused. 

Employees worked with
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CARLOS VELASCO
Service Manager
JH
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Janelle H.
Temecula, CA
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient
I brought my car in for an oil change, they did it in a timely manner, they were courteous, and friendly. It was inexpensive as well.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JD
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James D.
Oceanside, CA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor was very good.
Service advisor Carlos made this service visit smooth and comfortable.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
CP
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Cesar P.
Lake Elsinore, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Keep up the good work
Excellent service and friendly people.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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Marc M.
Murrieta, CA
2013 Hyundai Genesis Co
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Wait wait wait
Be open up front, I realize service appointments take long. Just tell me how long so im not waiting with unrealistic expectations.
Not Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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Marc M.
Wildomar, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Staff is great.
The service and staff is great. They have always given wonderful customer service.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DD
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Deborah D.
Wildomar, CA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs improvement
All have been explained.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/21/2017 10:30 AM

I wanted to take the time and apologize for the issues on your last service. As I looked over your paperwork I did see the charge for the car was but also saw that we put a $10.00 discount. We do the charge and discount so we can keep track of our washes. As far as the tire pressure I can completely understand and there are no excuses on not setting pressures. I thank you for the feedback as its the only way for us to fix the issues that are made. If you have any questions or need any assistance on your vehicle or questions on paperwork please feel free to contact me. 


                                                                 Carlos Velasco
                                                                Service Manager 
                                                                (951) 699-6807

Employees worked with
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CARLOS VELASCO
Service Manager
JM
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Josephine M.
Temecula, CA
2014 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It use to be the quality of work
Not happy at all
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/17/2017 08:15 AM

        I wanted to apologize for the inconvenience we have caused you and the vehicle with a oil leak. We are more then happy to assist with anything you may need to compensate for the issues. Please feel free to contact us on what we can do to help. It is not normal practice for us and we are very sorry for how we returned your vehicle to you. Please feel free to call or email us to see what we can do to help the situation. Thanks and hope you have a great weekend.

                                                           Carlos Velasco
                                                          (951)699-6807
                                               Cvelasco@temeculahyundai.com

Employees worked with
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CARLOS VELASCO
Service Manager
DM
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Dennis M.
Temecula, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai is a well equiped business for choices of great autos. it needs to be bigger
The main thing that every business must have is well trained people , selling and repairing, and a group of people that are trained in being honest with the customers as well as with the owner of the business.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Need to work on communication
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/15/2017 08:13 AM


    I wanted to take the time and thank you for your business. I can assure you that the reason the service advisors ask all the questions at time of service is to make sure we get all of your concerns at time of write up. We never want to go off of just the notes from the personnel that took the appointment, In case they did not get all the information accurately. Hope it helps clarify the reason for the questions. Please feel free to contact me if there is anything i can do for you in the future.


                                                                  Carlos Velasco
                                                                 (951)699-6807
                                                                Service Manager 
                                                               Temecula Hyundai
Employees worked with
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CARLOS VELASCO
Service Manager
MZ
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Marcella Z.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the service
the service
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
LM
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Lisa M.
Perris, CA
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Thanks!!!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DM
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David M.
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
It was quick and efficient
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Great service in a timely manner
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MK
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MARTIN K.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service, friendly people
very thorough
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MC
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Mary C.
Murrieta, CA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service time
Service takes too long. Need to provide a car if it takes so long.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DS
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Diane S.
Canyon Lake, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service- Great Product
I was very satisfied with my service at Temecula Hyundai.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
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