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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service experience . I tried going to gosch Hyundai in Hemet as it’s on my way home from work and Temecula is a little out of my way. However, the service I received was great and will definitely go out of my way to come back .
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality service at a reasonable price.
Carlos in service provides excellent customer service.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DC
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Desiree C.
Temecula, CA
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and friendly
My experience was very fast and friendly. They were up front with my service and quick to get it done.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
ST
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Sandra T.
Hemet, CA
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
????????????
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JP
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Judy P.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff Assiciates are very polite and helpful
Just want to say thanks especially to James!! He was outstanding, providing excellent service, very kind and respectful and stayed with me till the moment I drive off the lot. My next lease vehicle will for sure be with James.... I also like the service department, fast and efficient and kept me in the loop about my vehicle when it was being serviced. I also got a rental car the first time it was in for service which really helped me significantly
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
RL
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Ron L.
Murrieta, CA
2013 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff is friendly and helpful
Dealer parts and labor cost is highly over-inflated.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2017 02:48 PM

     I wanted to take the time and thank you for your business. I looked into the last repair and the coupons sent out by our dealership and it appears that we did NOT give you any coupons for the wipers seeing as the coupons were sent out shortly after your visit. I will be more then happy to give you a credit for the difference in coupon on your next visit. I do hope to see you in for your future service and hope to provide excellent service. Please feel free to contact me as needed. 



                                                                 Carlos Velasco
                                                                Service Manager
                                                                 (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CB
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Charles B.
Oceanside, CA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy of the employees and timely completion of the work.
Excellent!!!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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Marcia M.
Temecula, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful Staff
Friendly, helpful staff. I do most of my own maintenance. They answered my questions that I had on things that I take care of on the car
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service, though expensive
Service is excellent, but it was pricey, very pricey.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
CT
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Clark T.
Menifee, CA
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overpriced Service.
They charge over $100.00 dollars for a radiator flush, then charge an extra $25.00 for 1 gallon of anti freeze.
Talk about ripping off the customer.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/19/2017 02:38 PM

Mr. Tarpley,

        I understand your frustration with the cost of the services provided on your vehicle at the last service visit. We strive to be competitive with other dealers around the area and pride ourselves in the service we provide. I wanted to reach out to you and see if there is anything I can do to assist with keeping you as a happy customer. I have looked into your history and noticed you a very loyal to our company and we want to continue our relationship with you. Please contact me if there is anything I can do for you.

Carlos Velasco
Service Manager
(951) 699-6807 

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2001 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Room for Improvement
Good service and parts standards; room for improvement.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
RC
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Roaslind C.
Aguanga, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
closest dealership to us
We purchased our Tucson from La Quinta, and they were great. But it is an hour and a half drive to get there, so I take the vehicle to Temecula Hyundai. They are fine also.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai Service
Close to work and they provide a shuttle to my work. Work performed quickly.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
HG
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HAROLD G.
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
my first attempt on resolving a problem the service man did not follow thru
my second time to resolve this problem Carlos a service man was excellent. I have had other dealings with Carlos. As long as Carlos stays with Temecula Hyundai I will continue to do business there
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
YR
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Yvonne R.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees are very professional and let me know about what my car needs.
Excellent
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
LM
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Linda M.
Sun City, CA
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Carlos was great. He kept me up to date on work being done and was always courteous and helpful.
The engine had to be replaced in my vehicle with less than 70,000 miles. It took them approximately 50 days to complete the repairs because of the approval process thru Hyundai and getting parts. Just seems like a very long time.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Forgotten in waiting room
I was in the waiting room for 4 hrs. No one came to tell me my car was ready. I finally got tired of waiting and couldn’t understand what was taking so long. I checked and found out they said they didn’t know I was in the waiting room. I told them on arrival I would be waiting. They also said they left a message on my phone about 45 mins prior. NO message! Unacceptable! I wasted an entire afternoon for service that should have taken about 1 hr.
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/10/2017 11:56 AM

Thank you for speaking to me today and accepting our apology.

We value your business and assure you this won't happen again.

Enjoy your day,


Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2002 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle not fixed by 3rd visit
Not happy with their problem solving.
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/10/2017 11:57 AM

Please contact me so we can discuss what happened.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
RP
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Ricardo P.
Temecula, CA
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
verified customerVerified Customer
Category: Service
2016 Hyundai Sonata
They worked on that vehicle inmediately and was able to wait to be completed, probably about 45 minutes. Great job with my 2016 Hyundai Sonata
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
KN
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Kathryn N.
Fallbrook, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Short and Sweet
Everybody at Hyundai Temecula were nice and professional I came in for the compressor on my A/C to be replaced under warranty, and was not pressured for any other services.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
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