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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

JL
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John L.
Palm Desert, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
special order part
The dealer had the part ordered and in before I knew it
Recommended
Sandra P W. from Temecula Hyundai responded on 06/12/2017 08:12 AM

Thank-you John !

Employees worked with
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CARLOS VELASCO
Service Manager
OC
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Ollie C.
Temecula, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff is very friendly and knowledgeable
Yea
Recommended
Sandra P W. from Temecula Hyundai responded on 06/08/2017 05:21 PM

Thank-you Ollie !!

Employees worked with
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CARLOS VELASCO
Service Manager
LR
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Luis R.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and friendly service!
Always appreciate the the fast and friendly service.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/06/2017 02:49 PM

Thank-you Luis !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Car Wash
I understood saving water during the drought but now they are just being cheap or lazy.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 05/30/2017 12:27 PM

We appriciate your feedback and  apologize as we are doing our part in taking this serious for future water issues, as compaines have been asked to still hold off on the over use of water.
We are looking into differant alternatives, ie; water recycling car wash and or outside car wash coupons.

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Chino Hills, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Availability
I called to see if I can make an appointment and I asked if I could come today it was 8 o'clock in the morning and she said sure you sure I can and they took care of me and my car was done by 3 o'clock ... that's the type of service I like.. The dealership that I bought my car for from and have been using for years told me I would have to make an appointment the next day or the day after ..
Recommended
Sandra P W. from Temecula Hyundai responded on 05/26/2017 09:50 AM

Thank-you for the Great Review !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
pat f
prompt on time and super friendly people
Recommended
Sandra P W. from Temecula Hyundai responded on 05/23/2017 11:14 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
JF
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Joseph F.
Temecula, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
It's ok. Go out of your way for customers and they will feel special and maybe spend more
Not Recommended
Sandra P W. from Temecula Hyundai responded on 05/23/2017 08:12 AM

Thank-you for your feedback !

Employees worked with
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CARLOS VELASCO
Service Manager
JH
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John H.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good cars Good Price Great services thank you
I have bought 3 cars from Hyundai Sonata. My daughter has a Hyundai SUV & My youngest daughter has the red sports car. Good cars good prices.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/23/2017 08:13 AM

Thank-you for the Great Review John !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast friendly efficient
Service was friendly, quick. Called me when done. All work was explained and told me any problems I should take care of soon (old tires)
Recommended
Sandra P W. from Temecula Hyundai responded on 05/23/2017 08:13 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
JP
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Jenny P.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient and Friendly
The Hyundai Service Team provided quick and efficient service. The staff were professional and thorough. I would definitely recommend them for anyone needing their Hyundai serviced!
Recommended
Sandra P W. from Temecula Hyundai responded on 05/22/2017 04:26 PM

Thank-you for the great review Jenny !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
On time and we'll done. Miss the car wash though.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/18/2017 11:24 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
TC
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Tracy C.
Temecula, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
Great service.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/18/2017 11:25 AM

Thank-you Tracy !

Employees worked with
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CARLOS VELASCO
Service Manager
DK
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Donna K.
Murrieta, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent!
Love this place for service. Quick, with great hours.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/17/2017 05:35 PM

Thank-you Donna !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Carlos is the best Service Manager ever.
I always feel like I matter.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/16/2017 01:32 PM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
RD
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Richard D.
2015 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They treat customers well.
noted.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/16/2017 10:01 AM

Thank-you Richard !

Employees worked with
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CARLOS VELASCO
Service Manager
RT
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ROBERT T.
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
careless
This dealer doesn't compare to other dealers service departments, but I signed up for the oil changes here and appear to be stuck with them.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 05/17/2017 05:35 PM

I do apologize about your recent visit and hope that we can do better for you in the future !

Employees worked with
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CARLOS VELASCO
Service Manager
CB
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Craig B.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
quick service - on a Saturday!
My Sonata broke down on a Saturday morning. I got it to Temecula Hyundai, they squeezed me in and had me back on the road the same day!
Recommended
Sandra P W. from Temecula Hyundai responded on 05/10/2017 11:11 AM

Thank-you Craig !!

Employees worked with
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CARLOS VELASCO
Service Manager
JP
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JOAN P.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Maintenance
Convenient to work and good service done and in the time specified.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/08/2017 10:48 AM

Thank-you Joan !!

Employees worked with
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CARLOS VELASCO
Service Manager
PC
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Patricia C.
Murrieta, CA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job in little time
Will come back for next service.
Recommended
Sandra P W. from Temecula Hyundai responded on 05/03/2017 09:36 AM

Thank- You Patricia !!

Employees worked with
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CARLOS VELASCO
Service Manager
OC
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Oscar C.
Menifee, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Nothing bad to say?
Recommended
Sandra P W. from Temecula Hyundai responded on 04/28/2017 08:08 AM

Thank-you Oscar !

Employees worked with
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CARLOS VELASCO
Service Manager
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