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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Murrieta, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Good
Recommended
Sandra P W. from Temecula Hyundai responded on 04/21/2017 09:21 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
MD
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Mary D.
San Diego, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone was so helpful and courteous
Great job. I will be back
Recommended
Sandra P W. from Temecula Hyundai responded on 04/17/2017 08:01 AM

Thank-you Mary !

Employees worked with
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CARLOS VELASCO
Service Manager
OL
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Odell L.
Sun City, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Courtesy and Professionalism.
Great Service.
Recommended
Sandra P W. from Temecula Hyundai responded on 04/13/2017 10:02 AM

Thank-you Odell !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly.
Service was good.
Recommended
Sandra P W. from Temecula Hyundai responded on 04/11/2017 02:16 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you.
Very professional.
Recommended
Sandra P W. from Temecula Hyundai responded on 04/11/2017 02:16 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Sun City, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
nothing special
no comment
Not Recommended
Sandra P W. from Temecula Hyundai responded on 04/11/2017 04:21 PM

We appriciate and Thank-you for yur ffedback.

Employees worked with
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CARLOS VELASCO
Service Manager
CH
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Chris H.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Very professional and very Clean!!
Recommended
Sandra P W. from Temecula Hyundai responded on 04/07/2017 02:02 PM

Thank-you Chris !

Employees worked with
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CARLOS VELASCO
Service Manager
LB
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Lisa B.
Winchester, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and friendly
Great job
Thanks
Recommended
Sandra P W. from Temecula Hyundai responded on 04/07/2017 10:43 AM

Thank-you Lisa !

Employees worked with
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CARLOS VELASCO
Service Manager
DI
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Daniel I.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Friendly talk to the customers not down on the customer
Recommended
Sandra P W. from Temecula Hyundai responded on 04/06/2017 08:10 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
MF
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Mark F.
Temecula, CA
2011 HYUNDAI SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2017
verified customerVerified Customer
Category: Service
Service
Always friendly and informative. Carlos in service is great representative.
Recommended
Sandra P W. from Temecula Hyundai responded on 04/05/2017 03:48 PM

Thank-you Mark !

Employees worked with
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CARLOS VELASCO
Service Manager
JS
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Josephine S.
Lake Elsinore, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Service
Came in for a new battery, the waiting room was crowded, it took less than an hour !!
Recommended
Sandra P W. from Temecula Hyundai responded on 04/05/2017 07:51 AM

Thank-you Josephine !

Employees worked with
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CARLOS VELASCO
Service Manager
EL
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Earl L.
Temecula, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly sevice
This is my second car from this dealer and have used the service department for both. Still a good value with good service. The only thing I miss is the car wash with each service. That was what made it special.
Recommended
Sandra P W. from Temecula Hyundai responded on 04/03/2017 09:18 AM

Thank-you Earl !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
knowledgeable
refer to prior questions.
Recommended
Sandra P W. from Temecula Hyundai responded on 03/31/2017 04:20 PM

Thank-you for the review.

The oil change is $39.95 plus tax we use a synthic blend oil.

Employees worked with
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CARLOS VELASCO
Service Manager
MN
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Michael N.
Murrieta, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and courteous.
Great service experience.
Recommended
Sandra P W. from Temecula Hyundai responded on 03/31/2017 12:10 PM

Thank-you Michael !

Employees worked with
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CARLOS VELASCO
Service Manager
KM
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Karl M.
Murrieta, CA
2012 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Didnt fix issue
Claiming that the noise I hear is normal. The noise was not there when I bought the car and has gotten worse. Charged me $135 to diagnosis this. Problem with passenger seat sensor and I have been told 2 stories about this issue. $1600 for parts alone and currently the air bags don't work in my car. I have bought 5 cars here and am very disappointed.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 03/31/2017 08:46 AM

Karl,

I know it is frustrating to hear that a part is not covered under warranty at 88k miles and then to hear how much it was was shocking. I do understand why you are upset. 
As far as the noise I also understand, I have the same vehicle and if you would like to come in I would be glad to have you listen to mine also.


Sincerely,

Employees worked with
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CARLOS VELASCO
Service Manager
SS
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Sandra S.
Winchester, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
Awesome dealership from start to finish!
Recommended
Sandra P W. from Temecula Hyundai responded on 03/30/2017 09:58 AM

Thank-you Sandra !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Good job
Recommended
Sandra P W. from Temecula Hyundai responded on 03/28/2017 12:45 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
EK
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Edward K.
Anza, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change Went Well
The service is always great.
Recommended
Sandra P W. from Temecula Hyundai responded on 03/23/2017 08:53 AM

Thank-you Edward !

Employees worked with
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CARLOS VELASCO
Service Manager
ST
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Scott T.
Lake Elsinore, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
ST
I will definitely go back and will recommend the only thing I wish is that service would have noticed my washer fluid was low and fill it for me .
Recommended
Sandra P W. from Temecula Hyundai responded on 03/16/2017 12:41 PM

Thank-you Scott !

Employees worked with
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CARLOS VELASCO
Service Manager
WD
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Williamdorothy D.
Murrieta, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They make it easy
Consistent, great service - fast and reliable.
Recommended
Sandra P W. from Temecula Hyundai responded on 03/16/2017 09:18 AM

Thank-you William & Dorothy !!!

Employees worked with
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CARLOS VELASCO
Service Manager
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