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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

JL
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John L.
Murrieta, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai, always a wise choice for sales and service!
Temecula Hyundai does a great job of providing the whole package once you purchase a vehicle from them. Once the sale is final, you are not done with a great connection with this dealership. You transition from the normally-aggressive sales team (any dealership) to an awesome service department. It is well-managed, well-run and I am always satisfied with the service, the friendliness by the staff, and the competitive pricing that the services cost.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/17/2016 02:30 PM

John,

Thank-you for the Great Review !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous staff
Staff has almost always been courteous and competent.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/15/2016 09:37 AM

Thank-you for your feedback. Yes , The recall was completed. The parts department set up another order for this part and it was mistakenly put on your repair order. Please disregard and we do appologize for any misunderstanding.

Employees worked with
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CARLOS VELASCO
Service Manager
RR
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Rex R.
Temecula, CA
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Mixed review
Staff is great but car should have been washed before given back to me. It also seams weird that a broken turn indicator light would result in replacing a $1,500 light assembly.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 11/15/2016 12:47 PM

Thank-you for the feedback and we do apologize.

Employees worked with
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CARLOS VELASCO
Service Manager
AF
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Andrew F.
Bakersfield, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and Easy
Very positive service, in and out quickly
Recommended
Sandra P W. from Temecula Hyundai responded on 11/11/2016 08:09 AM

Thank-you Andrew !

Employees worked with
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CARLOS VELASCO
Service Manager
KC
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KEN C.
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Small service dept.
Inexperienced sales people. They need to know more about the cars they sell. & the sales mgr. (Brad) not sure if he is still there but he needed some people skills. Are salesman know nothing they did a dealer trade for a sante fe ultimate and when it came in it was the wrong color. So we left. The next day Brad called with an attitude, I told him it was the wrong color and because of his attitude I told him to keep it. I purchased the sante fe at another dealer.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 11/11/2016 05:41 PM

Ken,

Thank-you for taking the time to speak with me today. I will look forward to meeting you when you come in next time

Employees worked with
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CARLOS VELASCO
Service Manager
DI
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Daniel I.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I would recommend to all
Recommended
Sandra P W. from Temecula Hyundai responded on 11/09/2016 09:44 AM

Thank-you Daniel !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great work with a reasonable if not short wait
Keep up the good work and helpful coupons
Recommended
Sandra P W. from Temecula Hyundai responded on 11/07/2016 08:06 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
KJ
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Karyn J.
Temecula, CA
2013 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Courtesy of the employees
Grateful for Hyundai's 100,000 mile warranty. Handled everything and rec'd free loaner. Warranty priceless.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/05/2016 11:05 AM

Thank-you Karyn.

Employees worked with
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CARLOS VELASCO
Service Manager
PS
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Patricia S.
Fallbrook, CA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great customer service employees and quiet waiting lounge
Recommended
Sandra P W. from Temecula Hyundai responded on 11/04/2016 12:52 PM

Thank-you Patricia !

Employees worked with
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CARLOS VELASCO
Service Manager
TN
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Tracy N.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service was excellent
The staff was friendly, knowledgeable, and honest. It was a great experience. I am very grateful.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/04/2016 08:02 AM

Thank-you for the Great Review Tracy !

Employees worked with
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CARLOS VELASCO
Service Manager
NT
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Neal T.
Canyon Lake, CA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quit a few new people
They need give accurate information
Recommended
Sandra P W. from Temecula Hyundai responded on 11/04/2016 08:06 AM

Neal,
I do apologize , we do work on an appointment basis and try to get cars through as quickly as we can.
Please let me know next time you are in and I will make sure you get through quicker.

Employees worked with
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CARLOS VELASCO
Service Manager
DF
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Dale F.
Menifee, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top Hyundai dealership
the friendly, helpful people
Recommended
Sandra P W. from Temecula Hyundai responded on 11/04/2016 08:03 AM

Thank-you Dale , We appriciate your business !

Employees worked with
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CARLOS VELASCO
Service Manager
TA
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Tracey A.
Corona, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service. Very accommodating. Prices are very fair for the work being performed
I always recommend this service department
Recommended
Sandra P W. from Temecula Hyundai responded on 11/02/2016 08:39 AM

Thank-you Tracey !!

Employees worked with
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CARLOS VELASCO
Service Manager
MC
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MARY C.
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Job!!!
The job was done quickly and the car runs like new!
Recommended
Sandra P W. from Temecula Hyundai responded on 10/31/2016 02:17 PM

Thank-you Mary !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service sucks!
My new car didn't come with a spare
Instead we paid 100 for a new tire
Not Recommended
Sandra P W. from Temecula Hyundai responded on 11/01/2016 12:36 PM

I am sorry that you were not aware that there was no spare tire, alot of the vehicles these days are coming with the Tire Mobility kit , not just Hyundai's.
I know this was your first visit to our service department in 31,000 miles and I see that we got you in and out very quickley, I do hope that this is a reflection on your frustration reagrding the tire and not our Service Department.

Employees worked with
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CARLOS VELASCO
Service Manager
LQ
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Lijun Q.
Winchester, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Grace oil change
oil change very quick, I only waited a little bit more 1 hour.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/31/2016 07:51 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
WS
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WILLIAM S.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Warrenty Repair
Service department scheduled me promptly for the warranty repair. Minimal wait time during the repair.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/21/2016 01:49 PM

Thank-you William !

Employees worked with
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CARLOS VELASCO
Service Manager
EA
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Elaine A.
Murrieta, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
First Time Fabulous
Purchased my first Hyundai (Tucson) in July. Last Thursday I recall notice and called Temecula Hyundai. They were able to take care of my car the next day. Everyone was very pleasant and professional.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/19/2016 08:32 AM

Thank-you Elaine !

Employees worked with
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CARLOS VELASCO
Service Manager
BA
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Bradley A.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rushed experience
Could have been better, replaced windshield washer pump, but did not fill reservoir back up with washer fluid (which it was when brought in). could have cleaned windshield after testing ( I know no wash car any longer which is OK) but to leave windshield spotted on pick up not good. Bill was rushed over, paid over $1,200.00. Whole experience was kind of rush, rush. I'll be back because of extended warranty only, otherwise probably would go across the street to EAC.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 10/13/2016 02:48 PM

I am so sorry , this is not the type of Service we try to provide. You have every reason to be upset and please accept my apologizes !
I do hope you give us another chance !

Employees worked with
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CARLOS VELASCO
Service Manager
RC
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Roy C.
Murrieta, CA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent as always
Recommended
Sandra P W. from Temecula Hyundai responded on 10/12/2016 03:15 PM

Thank-you Roy !

Employees worked with
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CARLOS VELASCO
Service Manager
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