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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

JB
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James B.
Temecula, CA
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best car dealership I'v ever been to.
Temecula Hyundia has been the best experience I think I have ever had at any dealership. We purchased our car here and have had service work done on our car and all of the staff has been great.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/07/2016 02:23 PM

Thank-you for the Great Review James !

Employees worked with
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CARLOS VELASCO
Service Manager
JB
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John B.
Winchester, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good honest service!
I can always trust this dealer service group.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/06/2016 10:25 AM

Thank-you John !

Employees worked with
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CARLOS VELASCO
Service Manager
JM
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Joe M.
San Marcos, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Carlos Velasko
Ref above
Recommended
Sandra P W. from Temecula Hyundai responded on 10/05/2016 01:24 PM

Thank- you Joe for the Great Review !

Employees worked with
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CARLOS VELASCO
Service Manager
PC
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Patricia C.
Temecula, CA
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Exceeds All Expectations
I enjoy going to Temecula Hyundai. It is always a pleasant experience. The rates are fair and reasonable. The treatment is always courteous and professional. I have never been able to say this about any other car experience.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/03/2016 03:30 PM

Thank-you Patricia !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient Service
I was in and out in a short amount of time and the service was good.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/03/2016 03:30 PM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Lost Trust
I trusted hyundai with my car. Just disappointing
Not Recommended
Sandra P W. from Temecula Hyundai responded on 10/03/2016 03:29 PM

I can not appologize enough about what happened. I feel horrible espicially it being a brand new vehicle. This is not the normal here and I do hope you continue to come to our Service Department.

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?
?
Recommended
Sandra P W. from Temecula Hyundai responded on 10/03/2016 08:02 AM

Thank-you !!!

Employees worked with
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CARLOS VELASCO
Service Manager
TH
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Terryl H.
Temecula, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
x
x
Recommended
Sandra P W. from Temecula Hyundai responded on 10/03/2016 08:03 AM

Thank-you Terryl !!

Employees worked with
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CARLOS VELASCO
Service Manager
TA
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Tracey A.
Corona, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department. Carlos is great.
Yes, absolutely
Recommended
Sandra P W. from Temecula Hyundai responded on 09/30/2016 04:58 PM

Thank-you Tracey !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another Reason
I'm just going to add amazing service department to the long list of why I'm glad I chose Hyundai temecula.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/30/2016 04:59 PM

Thank-you fort the Great Review !

Employees worked with
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CARLOS VELASCO
Service Manager
MB
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Michelle B.
Temecula, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Good job
Recommended
Sandra P W. from Temecula Hyundai responded on 09/30/2016 04:59 PM

Thank-you MIchelle !

Employees worked with
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CARLOS VELASCO
Service Manager
RB
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Raul B.
Lake Elsinore, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mrs BECKFORD
I was very satisfied this time I took my car in Carlos was very knowledgable and friendly
Recommended
Sandra P W. from Temecula Hyundai responded on 09/26/2016 02:02 PM

Thank-you Raul !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
My car was serviced in a timely manner and had no problems during my visit.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/26/2016 08:13 AM

Thank-You !

Employees worked with
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CARLOS VELASCO
Service Manager
RY
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ROBERT Y.
2016 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor Scheduling
Failure to properly handle scheduling when making an appointment for service and then making me wait longer because of your claim that I did not have an appointment.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/26/2016 02:01 PM

I apologize about the appoinmtment issue and  I am looking into what happened now.

Employees worked with
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CARLOS VELASCO
Service Manager
MA
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Mark/Peggy A.
Sun City, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy Oil Change
Fast & Friendly service. Didn't even have time to finish 1 cup of coffee.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/24/2016 12:43 PM

Thank-you for he Great Review !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No that great
No comment
Not Recommended
Sandra P W. from Temecula Hyundai responded on 09/23/2016 04:28 PM

I do apologize about your recent visit. This is not typical of the service here.
I could refer you to a body shop as we do not have one here so we do not give estimates and or repair scratches here. Please feel free to give me a call and I can give youa couple referals.

Employees worked with
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CARLOS VELASCO
Service Manager
NC
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Noel C.
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Friendly fast knowledgeable service
Recommended
Sandra P W. from Temecula Hyundai responded on 09/23/2016 09:18 AM

Thank-you Noel !!

Employees worked with
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CARLOS VELASCO
Service Manager
CY
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Christina Y.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
C
Very prompt
Recommended
Sandra P W. from Temecula Hyundai responded on 09/22/2016 08:08 AM

Thank-you Christina !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Appointment Oil Change
I took my car in first thing in the morning for routine oil change. I didn't have an appointment so they asked me if it was fine to leave the car with them the whole day. I took the free shuttle home and in about 3 hours they called saying my car was ready for pick up. Also had tires rotated and brakes inspected. Overall I received great service.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/21/2016 03:05 PM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
EK
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Ed K.
Temecula, CA
2011 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2016
verified customerVerified Customer
Category: Service
Not changing my review!
This is an in house review system and I have gone to the big 2 yet. Again, why was I sold a warranty that covered all electrical, but when I need it the two electrical items I needed are not covered. I was charged $260 just to look at my car (at the dealership I bought the car from, and the warranty) $130 per part. You say know you did me a favor and reduced it and only charged me for 1. I was told by the warranty sales person "all electrical is covered on this policy from bumper to bumper". It is the reason I picked this one. She even added, that is why it is the one she owns.

I will be in touch with Temecula Hyundai soon to ask these questions. I am not walking away from this. If you send me another request to alter my review, I will simply reiterate what I have said.
Not Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
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