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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

BC
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Brandon C.
Wildomar, CA
2012 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Team
Is great
Recommended
Sandra P W. from Temecula Hyundai responded on 09/19/2016 10:03 AM

Thank-you Brandon !

Employees worked with
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CARLOS VELASCO
Service Manager
EK
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Ed K.
Temecula, CA
2011 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2016
verified customerVerified Customer
Category: Service
Not changing my review!
This is an in house review system and I have gone to the big 2 yet. Again, why was I sold a warranty that covered all electrical, but when I need it the two electrical items I needed are not covered. I was charged $260 just to look at my car (at the dealership I bought the car from, and the warranty) $130 per part. You say know you did me a favor and reduced it and only charged me for 1. I was told by the warranty sales person "all electrical is covered on this policy from bumper to bumper". It is the reason I picked this one. She even added, that is why it is the one she owns.

I will be in touch with Temecula Hyundai soon to ask these questions. I am not walking away from this. If you send me another request to alter my review, I will simply reiterate what I have said.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2016
Service Type: Repair
Category: Service
Warranty they sold me is worthless
Hi Michael,

It was the worst ever! I have a gold plus warranty from Tem Hyundai and it would not cover 2 major items like camera and center console NIS. When Jennifer sold it to me I asked, does this cover all electrical and she said Yes?

I did not complain at service or the warranty company but I bought a worthless piece of paper then paid more to get told so.

Second, had the appt for a recall part and I was told it needed to be ordered. Now a need a second appt.

I am obviously not pleased.


Ed
Not Recommended
Sandra P W. from Temecula Hyundai responded on 09/19/2016 10:07 AM

Ed,

I do appologize about the items not being covered and I will pass this on to my General Manager. We in service have no control over what is covered and what is not. I do know my Advisor did try to help by adjusting the cost for you.
I also apologize regarding not having the parts for the recall. we will call you as soon as the part is in and make sure it is done quickly.

Employees worked with
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CARLOS VELASCO
Service Manager
JK
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Joan K.
Bonsall, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my service
very good service .all service people very polite.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/15/2016 03:21 PM

Thank-you Joan !

Employees worked with
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CARLOS VELASCO
Service Manager
PH
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Patrick H.
Lake Elsinore, CA
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
Was in for routine maintenance and very nice people took care of what needed to be done. Will return to this location
Recommended
Sandra P W. from Temecula Hyundai responded on 09/14/2016 08:14 AM

Thank-you Patrick !

Employees worked with
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CARLOS VELASCO
Service Manager
HG
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Heather G.
Lake Elsinore, CA
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Carlos in the service department is awesome. I felt my car was in good hands.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/13/2016 02:20 PM

Thank-you Heather !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful Service Advisors
The warranty work went smooth and they honored the coupon for the oil change after I left it at home.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/12/2016 07:54 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
RB
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Ronald B.
Murrieta, CA
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership - always want to make you satisfied
Super place
Recommended
Sandra P W. from Temecula Hyundai responded on 09/09/2016 05:50 PM

Thank-you Ronald !

Employees worked with
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CARLOS VELASCO
Service Manager
JM
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John M.
Temecula, CA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people listened! They worked with me to resolve a sticky problem.
Good People
Recommended
Sandra P W. from Temecula Hyundai responded on 09/08/2016 12:08 PM

Thank-you John !

Employees worked with
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CARLOS VELASCO
Service Manager
BM
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Brandon M.
Apple Valley, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Everyone I dealt with from sales to service was very professional and friendly
Recommended
Sandra P W. from Temecula Hyundai responded on 09/06/2016 10:17 AM

Thank-you Brandon !

Employees worked with
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CARLOS VELASCO
Service Manager
CD
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Chad D.
Murrieta, CA
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I am a proud owner or 2 Hyundai's and will not hesitate to get them services at Temecula Hyundai (first time I can say that about any dealer).
Recommended
Sandra P W. from Temecula Hyundai responded on 09/03/2016 12:03 PM

Thank-you Chad !!

Employees worked with
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CARLOS VELASCO
Service Manager
KS
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Kim S.
Sun City, CA
2005 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Like family...
The Team in the Service Dept. (in particular) always operate in excellence. I enjoy our conversations, their knowledge and it feels like family. Thank you!!
Recommended
Sandra P W. from Temecula Hyundai responded on 08/31/2016 12:51 PM

Thank-you for the Great responce Kim !!

Employees worked with
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CARLOS VELASCO
Service Manager
CF
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Cheryl F.
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient service department
Carlos in the service department was professional and accommodating and our car was fixed in a very timely matter.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/30/2016 08:01 AM

Thank-yuo Cheryl !

Employees worked with
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CARLOS VELASCO
Service Manager
AL
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Alex L.
Winchester, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
I have always had my Genesis serviced at this dealership for the past 5 years and my experience has always been outstanding.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/27/2016 12:58 PM

Thank-you for the Great Review !

Employees worked with
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CARLOS VELASCO
Service Manager
RY
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Raymond Y.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Dependability
You always do what you say, and sometimes a little extra
Recommended
Sandra P W. from Temecula Hyundai responded on 08/25/2016 05:31 PM

Thank-you Raymond !

Employees worked with
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CARLOS VELASCO
Service Manager
DI
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Daniel I.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service
Recommended
Sandra P W. from Temecula Hyundai responded on 08/23/2016 01:55 PM

Thank-you Daniel !

Employees worked with
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CARLOS VELASCO
Service Manager
BG
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Bruce G.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Super Service
Thanks for the quick service
Recommended
Sandra P W. from Temecula Hyundai responded on 08/22/2016 01:57 PM

Thank-you Bruce !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
So far so good!
This was my first experience bringing my new Tucson in for servicing. All I needed was a paint touch up on bumper that had a chip in it (noticed at the time I purchased vehicle). Though, I will have to come back because they didn't have the right color pen in stock. It wasn't a waste of time because they did have to do a systems update. For the short time that I was there, the service tech was very courteous, knowledgeable and fast. He seemed to be on top of things and handled himself well. I really liked the fact that before anyone got into my car they placed a paper mat on the floor and covered my entire seat with a somewhat fitted plastic seat covering. I really appreciate any and all efforts made to keep my car staying clean when being serviced!! I thought what they did was awesome!
Recommended
Sandra P W. from Temecula Hyundai responded on 08/22/2016 08:03 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai is great bc of the people and the service
Great service, reasonable prices, clean facility and you can watch them work on your car via cc tv.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/22/2016 08:03 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
AG
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Alexander G.
Murrieta, CA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
staff
prompt service
Recommended
Sandra P W. from Temecula Hyundai responded on 08/22/2016 08:05 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
RB
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Robyn B.
Sun City, CA
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always courteous and quick service.
Yes
Recommended
Sandra P W. from Temecula Hyundai responded on 08/22/2016 08:06 AM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
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