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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Temecula, CA
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Service
Overall my experience with Temecula Hyundai has been satisfactory and I would not hesitate to transact with them. It is important to parse this by saying Ny vegicle has not requured any significant work and my interraction has been limited to routine service.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/05/2016 12:14 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
MP
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Monica P.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Customer Service!
The Service Department team is outstanding. Their professionalism and great attitudes will keep me coming back. Thank you for the fast, courtesy and friendly experience.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/05/2016 12:14 PM

Thank-you Monica !!!

Employees worked with
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CARLOS VELASCO
Service Manager
DK
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Dennis K.
Menifee, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent job
Made an appointment was welcomed as soon as I drove up, job was done on time and the price was less than quoted
Recommended
Sandra P W. from Temecula Hyundai responded on 07/05/2016 08:09 AM

Thank-you for the great review Dennis !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Local
Good service.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/01/2016 12:04 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
WM
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WILLIAM M.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks Hyundai!
I always feel welcome, and find everyone always ready to help or answer a question...cheerfully. My car is running fine, too! :-)
Recommended
Sandra P W. from Temecula Hyundai responded on 06/29/2016 08:11 AM

Thank-you William !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
great service
Recommended
Sandra P W. from Temecula Hyundai responded on 06/28/2016 05:26 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
AA
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Alexander A.
Sun City, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly dealership
I was very happy with my experience at this dealership.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/28/2016 05:26 PM

Thank- you !!

Employees worked with
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CARLOS VELASCO
Service Manager
NA
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Nadine A.
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, Excellent, Friendly, Reliable Service!
I was a walk in, and had new brakes put on my car. They honored a coupon I searched from my cell phone.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 12:52 PM

Thank-you Nadine !

Employees worked with
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CARLOS VELASCO
Service Manager
AG
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Alexander G.
Murrieta, CA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service from the staff.
The staff is very efficient and serve you promptly and efficiently.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 12:52 PM

Thank-you Alexander !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service
Got me in and out very fast. Very friendly and helpful Service Advisor.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 12:52 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
It's all about Quality NOT quantity
Just a suggestion...don't be so quick to get to the next customer, correct the issues of the existing customer before moving on.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 01:14 PM

I am sorry that this happened, this is not the type of service we give. I know it is easy to get caught up when we are busy, but again this is not how we want our customers to feel.
If there is still a starting issue , please feel free to contact me and I will get it resolved right away.
We do appriciate your business.

Employees worked with
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CARLOS VELASCO
Service Manager
DP
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Dean P.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 12:53 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
DD
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Dominic D.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dom's Car Service
Excellent people.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 12:55 PM

Thank-you Dominic !

Employees worked with
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CARLOS VELASCO
Service Manager
RB
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Raul B.
Lake Elsinore, CA
2011 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Horrible service
Horrible
Not Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 01:08 PM

Mr. Beckford,

I would love the opportunity to speak with you. I have looked at the history of your vehicle and it looks like you have been out of the basic warranty for awhile now and that your last visit was done under your power train warranty at no charge to you.
If you could let me know when is a good time to speak , I would love to clear this up.

Employees worked with
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CARLOS VELASCO
Service Manager
LO
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Lori O.
Winchester, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Carlos' customer service skills
Awesome
Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 12:56 PM

Thank-you Lori !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall notice reoair
Handled recall repair in timely manner
Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 01:00 PM

Thank-you !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
efficient
They care
Recommended
Sandra P W. from Temecula Hyundai responded on 06/24/2016 09:08 AM

Thank-you !!!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Orange, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Great Service!
Recommended
Sandra P W. from Temecula Hyundai responded on 06/16/2016 03:57 PM

Thank-you John !

Employees worked with
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CARLOS VELASCO
Service Manager
EP
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Edward P.
Menifee, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
servicw
satisfied with service, but disappointed that you have discontinued the free car wash
Recommended
Sandra P W. from Temecula Hyundai responded on 06/15/2016 03:42 PM

Thank-you Edward !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, wish it included a wash.
Just wish they washed the car like I was told would happen when I purchased the vehicle.
Recommended
Sandra P W. from Temecula Hyundai responded on 06/15/2016 12:22 PM

Thank-you for your feedback ! We do apologize about the car washes and we hope to start washing them again soon, but due to the drought we were asked to do our part in conserving water.

Employees worked with
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CARLOS VELASCO
Service Manager
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