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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

CC
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Cesar C.
Winchester, CA
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Excellent services and the whole staffs are so awesome .
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/16/2019 09:41 AM

Thank you so much. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TW
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Teresa W.
Murrieta, CA
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
my car was making a screeching sound since the last service. they made some adjustments to fix it at no cost. great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/16/2019 09:40 AM

Thank you so much for allowing us to service your vehicle. We appreciate you coming back and having us take the time to repair the vehicle and make it right. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
Carlos called and turned things around
Carlos handled the situation very well. I feel valued as a customer and have always appreciated not being pressured. Glad to have trust in my dealership again
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
Carlos called and turned things around
Carlos handled the situation very well. I feel valued as a customer and have always appreciated not being pressured. Glad to have trust in my dealership again
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2019
Service Type: Maintenance
Category: Service
Conflicted because of current visit
Dealership needs better leadership and demonstration of being ethical
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/12/2019 08:09 AM

I am so very sorry for the high pressure sales person that spoke to you when you came in. Please except my apologies. I will be in contact with you to see what we can do to resolve the concern you had. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager from Temecula Hyundai responded on 09/12/2019 04:05 PM

Thank you again for the great conversation. I appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RS
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Rene S.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
I had to clean my car for 45 minutes because of grease on my door handles and steering wheel
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/11/2019 12:36 PM

I am so very sorry for the grease left on the handles and steering wheel. If and when you get a chance please feel free to come back and I will be more then happy to have my detail department go through the vehicle and get it cleaned up. I am so sorry once again for the grease. I have had a conversation with the people that worked on it. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
QJ
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Quinton J.
Lake Elsinore, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Revv her up.
Took my car in and got a diagnosis. I got everything done that was suggested and my car is still losing power when accelerating no engine light. Taking it back to the shop. Wish me luck
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/09/2019 11:11 AM

I am so very sorry you are still having issues with the loss of power. Please let me know when you can make it back for further diagnosis. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MB
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Michael B.
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept.
Carlos Is awesome, as long as he’s there, I’ll be coming back.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2019 08:37 AM

Thank you so very much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone in The service department are always friendly and helpful.
The service department is always friendly and helpful. When my parents first bought the car in 2011 the salesman did not have their best interest at heart and this was not a good car for them. Too many blind spots and some of the options not included that were actually better on the car they traded in. All in all the care and service we received for the regular maintenance has always been the primary reason we will still take the car to their service department in the future even now without the warranty.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2019 08:37 AM

Thank you for the great review. We appreciate you coming in to see us and have your vehicle serviced. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RG
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Rachel G.
Wildomar, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Car was ready at the appointed time and the repair was fixed right the first time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/28/2019 07:35 AM

We appreciate you so very much. Thank you for always coming in to our service department with a smile on your face. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MG
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Marlene G.
Canyon Lake, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, fast, efficient
Great service!!! Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/28/2019 07:34 AM

Thank you for the kind words and great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RC
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Robert C.
Menifee, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
They have always provided great customer service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2019 04:50 PM

Thank you so very much for the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DS
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Diane S.
Canyon Lake, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
good service in a timely manner
The folks at Temecula Hyundai are professional, friendly and they kept their promise about time and service. I was very pleased with the service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2019 04:50 PM

Thank you for the kind words. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/22/2019 07:46 AM

Thank you for the great 5 star 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TR
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Tammi R.
Wildomar, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Hyundai dealer
This dealer is great and always does right by me when servicing my car. Tammi R
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 03:17 PM

Thank you very much for coming in to see us and have your vehicle serviced. We appreciate the positive review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CS
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Clarence S.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean facility, nice frindely staff,
Great service, fast and everything was explained to me. Carlos was excellent, I'm looking to upgrade my vehicle and this will be the dealership I'll deal with.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:46 AM

Thank you for the kind words and the great 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
NH
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Nancy H.
Hemet, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Recall Coverage
Appreciate recall notification and work completed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:44 AM

Thank you for having your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RD
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Rick D.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Top notch Team. Very professional. Have nothing but great experiences dealing with this dealership
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2019 09:19 AM

Thank you for the great compliments. We are very happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N A
No comment.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2019 09:14 AM

Thank you so very much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JM
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John M.
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service experience
It was a very pleasant experience due to Carlos. He is a true professional. He put me in a complimentary rental car and kept us posted on the status of repairs on a regular basis.
We will probably be looking to replace this car within the next year or two. Due to this experience will will most likely be getting another Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2019 08:03 AM

Thank you for coming in to see us. We appreciate the kind words. I hope we can continue to see you with this vehicle and hopefully with a new one soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Vehicle was ready well before promised time
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2019 04:16 PM

Thank you for having your vehicle serviced with us.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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