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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

RW
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Rita W.
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Csrlos was very courteous and friendly and very much feels st home
I will definitely recommend a friend to buy your car, especially your guys is so courteous and friendly and makes feels so much like home.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/11/2018 07:32 AM

Thank you so very much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CT
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Cole T.
Temecula, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very fast and professional
Hyundai Temecula was very professional and fast. Brought my car in around 8am and it was finished around 2-3pm. They didn’t pressure to me to get anything I didn’t feel I needed at the time but did make the suggestion of things to keep in eye on. Very painless and pricing was reasonable. Thanks Hyundai Temecula for getting back on the road fast and safely.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/09/2018 09:43 AM

Thank you so much for the response on the survey. We appreciate you allowing us to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
HL
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Hector L.
Menifee, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 start
Good service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/06/2018 04:03 PM

Thank you so much for stopping by and getting your vehicle serviced with us. We appreciate you and your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RW
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Rishon W.
Temecula, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Temecula Hyundai is the best
I always feel that the people at Temecula Hyundai service care about me and my car. Carlos is the best!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/04/2018 10:17 AM

Thanks so very much for the awesome review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
EL
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Earl L.
Temecula, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Friendly Service
This is my second car from Temecula Hyundai and all of my services on both cars have been done here. The service is quick and friendly. I always wait for my service and it is a comfortable place to wait.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/04/2018 10:07 AM

Thank you so very much for visiting us. We appreciate you as a great customer of ours. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MP
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Michael P.
Temecula, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Decent service but overpriced.
Timely, friendly, competent service but seems way overpriced to me. Facility needs upgrading.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2016 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Memorial day visit
It's a nice facility
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/31/2018 02:29 PM

Thank you for coming to visit us on Memorial day. I'm sorry that the service took too long to complete. I know this was the first time in this stores history we opened on a major holiday and had quite a bit of customers come in when not expected. I do see that we even went as far as taking care of the labor to replace the cabin filter which is not something we normally do. We appreciate the feedback and hope next service we can earn a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RT
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Ralph T.
Temecula, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
No issues during the whole process.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/31/2018 09:54 AM

Thanks so very much for the great review, We appreciate you visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
WS
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William S.
Wildomar, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
Promptly greeting me when I pull in for my service appointment. Knowledgeable service writer that converses with me about all my thoughts and service needs for my vehicle
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/30/2018 11:08 AM

Thanks so very much for the great response. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
Customer Service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/27/2018 12:31 PM

Thank you for the awesome 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased
I called to see if it was possible to take my car in for an oil change on the only day I had off my surprise I was very grateful that they got me in and within an hour they did the oil change and wash my car and out the door I went... thanks again for a job well done??..
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/27/2018 12:30 PM

Thank you for allowing us to service your vehicle. It's always our pleasure to assist. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Service department is really awesome they provide great service. Took my car to get an oil leak fixed and it was to no charge because it was under warranty. Got picked up and dropped off and a car wash.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 01:04 PM

I'm glad that we took care of all your needs. Thanks for coming by to have us service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SW
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Steven W.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
They are honest and put the customer first.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 12:46 PM

Thanks for the great review. Hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai Service Center
I always feel confident that my car is being cared for and will perform at its best after a service. The staff is kind and professional.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 12:34 PM

Thank you so  very much for the great review and kind words. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SH
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Shareen H.
Temecula, CA
2015 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service completed in timely manner, but courtesy car wash is a waste time because the car does not look any better when they finish. It’s like they splash some water on your car and that’s it.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2018 07:48 AM

Thanks for the response. I will be more then happy to chat with the car-wash company and get this taken care of. If you wish, please feel free to stop by at your convenience and I will have MY porters wash up your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient and Fast
This location makes it easy to schedule an appointment online, and they seem to device the vehicles reasonably quickly. Additionally, staff is always friendly and helpful.

It’s thoughtful that they have a room for parents to wait with their children while the car is serviced.

The only improvement I might suggest is to clean the toys in the children’s waiting room. My son was so excited to play with them, but I couldn’t help cringing when I saw they were rather dirty.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2018 07:45 AM

I thank you for the feedback and will have someone get on cleaning the toys. Thanks for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JW
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Johnny W.
Murrieta, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Short waiting time. Friendly.
Good customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/19/2018 12:43 AM

Thank you for the great response.  Very glad to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
You guys are great
I will be back for all my car needs.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/19/2018 12:48 AM

Thanks for allowing us fix your vehicle.  Glad to have you as a return customer.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TH
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Tyler H.
Fallbrook, CA
2009 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unfair Pricing
The service team and technicians lack business ethics in pricing and customer service fundamentals. I was initially quoted a price $300 higher than other local dealerships, and when offered the opportunity to make it right, staff refused to match fair pricing. Customer service agents did not return phone calls as promised, the vehicle was not initially washed, and my vehicle keys were misplaced both times of service. Service was less than desirable and not worth the visit based on ethical grounds.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2018 03:17 PM

.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service !
The service department is so awesome here ! Quick service Carlos was extremely helpful during the whole process! Definitely not a drag bringing my car here ! :)
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/17/2018 12:12 PM

We appreciate the great review and thanks for being part of the Temecula Hyundai family. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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